Reviews of local pros in Pompano Beach, Florida

1h on lane just to return one part in warranty.

I try call and order part but someone just dropped phone.
Crazy customer service.
Never not use!!!!!!

Excellent service

Professional. excellent customer service excellent customer service would use them again and again thanks train

Absolutely legit.
Great customer service!

nice customer service

Quality fast service for the HVAC industry. I recently had a warrenty return. And unlike other supply shops. Trane was so fast and easy.

Great customer service

In store customers service suck they talk to much to each other an customer they waiting for service with out them Knowledge that people waiting around for help

I purchased a top of the line Trane AC unit less than 45 days ago . Turned on the heat for the first time because a 40 degree cold front moved into south Florida only to find out that the heating portion of the AC is broken. The AC company who installed the unit came out 3 days ago and verified that the unit has a bad relay. The AC company did not have the relay in stock and to-date has not been able to obtain it. New top of the line Trane Unit, $6,500, AC company verifying the unit has a bad relay and none in stock to repair it, frustrating, overall Trane experience TERRIBLE.

Always a pleasure going into Pompano.

Long hold times (28 minutes) most recently only to be transferred for another 10 minute hold to then be told they won't tell me why there is incorrect info on the parts list for our home system. I understand they want homeowners to call an HVAC tech however I am an electrician who is more than capable of changing a fan motor in a condenser I bought from them and they should at least have the professional courtesy to correct the information that came with my condenser from the manufacturer which is inconsistent.
Even AC Tech friends I have spoken to say the same about Trane, poor service, long hold times, not what they used to be, etc...
When transferred to the survey at the end of the call the representative disconnected the call after the first question was asked before I could answer..
Poor service, will buy a different system when the time comes, Goodbye Trane!

I Ordered a blower motor a month an a half still have not received yet, trane email 3 time that it was there, drive and use my gas 2 times to pompano beach location and 1 west palm beach location an 2hrs drive 1 way, palm beach location reorder to go back to pompano beach from Texas they said it will arrive in 2 days which was Friday I'll called them this time still not there going to call again today hopefully its there this time. This sucks my customer and I is so unhappy with this whole experience .

Delivering trans units here. Called and got permission to park. Spoke to security guard at 6pm. At 11pm security guard woke me up beating the hell out of my truck. Must move. Told her I had permission. She took pics of my tag and dot. I moved cuz I thought she was having me towed. Could not figure out what language she spoke! Not again! Parked at Home Depot, they respect trucks!

Stefan the manger is awesome, Ana is great and friendly.

Always love coming to Pompano. The counter is always friendly!

Always get the best service, quick and knowledgeable couter personal.

Best hvac supplier, Best brand and best customer service. It’s hard to stop a TRANE

Wish I could give less than a star! ABSOLUTELY ZERO CUSTOMER SERVICE! Warranty part was ordered a month ago (for a HVAC unit less than 2yrs old). Received email stating part came in, only to wait over an hour & told there was no part, no idea when they would receive a part & email was an error. No solutions offered…basically too bad & customer should continue to live without AC INDEFINITELY! Completely Unacceptable!!

Pompano beach trane is the best go see Anthony he can help you with everything you need and he will get thing done

Great customer service at Pompano! Ana is very friendly and helpfull