HVAC reviews in Port St. Lucie, Florida

Michael Cooper at Sansone is my forever Technician. He’s very knowledgeable and professionally kind. He performed a needed service that another technician said that he couldn’t do without me first paying to have certain work done. Therefore saving me money. He was also a very kind person. Sansone is my forever A/C Company.

Aaron was awesome. He called prior to arrival. He was very pleasant and professional providing great customer service. He resolved my issue and offered education about my unit!!

Alex from Sansone Plumbing could not have been better. I called Sansone yesterday, made an appointment for between 12 and 4 PM today. Alex sent a text with his ETA a little more than 30 minutes before his arrival and arrived at 1:30 exactly as promised. He promptly got to work assessing my plumbing issues then explained my options to me, clearly focusing on what would be most cost efficient (he went so far as to politely decline an idea that I had, explaining that it would be a waste of my money). Work done quickly, quietly and cleanly (everything put back in its place like a gracious guest). Problem solved. ⭐️⭐️⭐️⭐️⭐️

This company is VERY reliable. From the agents who schedule the appointments to the technicians who service the ACs. Even though I have had certain issues with my AC, I still can say they have repaired it with the highest quality and standards.

Sansone never fails to deliver great service and outstanding technicians. Dylan was my tech today. He came on time and did his thing. As with all the techs that's been here, he also had a very pleasant and welcoming attitude. Thank you so much Dylan

In past, when calling a technician for a repair, it results in a long waiting period and uncertainty.
JVHC was not that company.
From the time of contact,there was no waiting around and uncertainty.
Their scheduler had called to tell me a window of 2 hours and followed up within 20 minutes of arrival

The technician was personable, professiona,and explained in detail the needs for what was wrong and what costs would be.

The repair went uneventful and sucessfully.
A follow up call came after to the technician left.

I would recomend JVHC without reservatios.

Had a recent maintenance done on our unit by Steve Koonce a service tech. He was very pleasant and was able to answer all my questions. He took his time to make sure things were running smoothly and correctly. He also replaced our AC UV light. He was a very personable and professional young man.

Had my AC serviced today. Called early afternoon and received a same day appt.
Jason Stone was very efficient, honest and concerned about getting my unit up and running. He was very neat and cleaned up after the service. Thank you Jason!!!

My technician, Mike Cooper was amazing.He identified the initial problem and proceeded to check the entire system for the cause. He researched the issue thoroughly and gave me several options to repair the problem immediately, but also explained long term costly remedies in great detail I chose fixing the problem at hand realizing it will only be a matter of time when the 6 year old unit would need a costly repair or replacement. I truly appreciated his honesty and expertise, unfortunately the costly repairs will have to wait until my current financial improves.
I am confidant that Mike did the very best he could under the financial constraints I have presently.
Sansone should be very pleased to have Mike Cooper as their technician and a fine representative of your company.
Thank you for sending Mike Coooer.

Sergio was on time and let me know everything that was about to happen. Answered all my annoying questions like a gentleman.
When finished I was disappointed with volume of outside motor and he Checkrd for loose screws and parts for me and said if I'm still not happy to call office.
Completed project with partner in timely manor.
Was happy with installation and both techs.
Would recommend Sansone to my friends.

Nick arrived and was extremely professional. He assessed the issue and made recommendations on how to correct it. He listened to my concerns and addressed the issue and completed repairs in a very timely fashion. I highly recommend Sansone! ⭐️⭐️⭐️⭐️⭐️

I had Sansone install a water purification system which required plumbing and electrical service. The fellows who did the work were excellent and obviously knew what needed to be done. They completed the work in one session and were careful to clean up the site when they were finished. We were very pleased

Had duct cleaning and dryer vent cleaned. Both technicians were friendly and professional and did a great job! It was fast, easy and they cleaned up after everything. Highly recommend Sansone for both A/C and Plumbing!!!

My unit was very old and my budget is very tight. Mike Cooper understood my plight and was able to get permission to offer me a very good deal with financing on a new unit. I will be forever grateful for his service. The installation team led by Israel was there the next day and did a wonderful job and I have no more HVAC worries thank you!

After having several technicians come by and temporarily fix my air conditioner—only for it to block up again a few weeks later—I was lucky to have Mr. Aaron Martel assigned to the job. He was kind, courteous, and professional from the start. He took the time to clearly explain what the actual problem was, and once he installed the necessary parts, he stayed an extra half hour just to make sure everything was running perfectly. I’m so grateful for his thoroughness and care. I highly recommend Aaron and will definitely be asking for him again next time!

Sansone installed my 2 HVAC units when the original builder ones died. Great experience-excellent work by techs and better pricing than their competitors. Have used them for semi annual service for the last 2 years and it’s been a very positive experience. Techs are on time, polite and professional.

Raul took the time to explain what was going on with my a/c. Gave me options. I was very impressed with his expertise. Highly recommend Sansone. I'm a realtor and refer them to my customers. All were satisfied with their service.

I contacted Sansone air conditioning to fix a clogged drain pipe on my 4 year old ac the day after labor day. They sent a technician out who said he cleared the drain line and recommended that i get a service plan since my unit had never been serviced. I paid for the service received and signed up for the plan. The ac was back working when he left.

2 weeks later they sent me an email to schedule my long overdue service. A day after i received the email, i noticed that my ac was not coming on at regular intervals so i called Sansone who shared that the maintenance and the repair are two separate issues and the repair would need to be scheduled first. The person i spoke with would not schedule the maintenance. They sent a technician out the next day who told me that the issue was again a clogged drain pipe. I was surprised because this was supposed to have been repaired 2 weeks ago.

Before calling Sansone and when i realized the ac was not coming on correctly, i checked my ac drain pan since that was the issue before and it was bone dry that morning before the technician arrived. When he got there i spoke to him where he told me that my drain pipe is clogged again and that i needed a chemical flush to properly clear it which would cost $230 and a IFLOW auto cleaner installed and that with the chemical flush would be approximately $540. He told me that he would do what he could to clear the line at the moment but that i would need the flush and the iflow machine. After the service appointment, he sent me 2 separate estimates totaling approximately $900.

When i got home that evening, the ac was set to “fan on” not “fan auto” like it should be. I set it to auto but noticed that after it went off it never came back on. When i went to look at the drain pan it was now filled with water and also water was dripping down the air conditioner and my ac filter was soaking wet and falling apart. The ac never came on again after that. The technician left my system in much worse condition than he found it. When i called in to Sansone and spoke to Lexi, she had an attitude and would only say both technicians told me that i needed a chemical flush to clear the line (only the second technician verbalized that to me, i spoke to the first technician at length on the phone and do not recall him explaining this to me, he spoke to me about signing up for a maintenance plan) and Lexi would not acknowledge that they left my ac in worse condition than they found it and was very dismissive of my complaints because i was not immediately agreeing to everything that they were trying to UPSELL to me. She offered to send someone else to “take a look” but at this point i have no faith in Sansone and felt that their priority is upselling and not proper thorough service. How can i feel comfortable when the service they provided left me worse off than before they arrived and the customer service representative was dismissive and condescending.

Update (October 2025): After posting my review, a manager reached out and offered to perform the flush free of charge. I appreciate their effort to address the issue and make things right. I declined the offer since another company had already resolved my problem, but I wanted to note that they did follow up and attempt to fix the situation.

TWO DISAPPOINTMENTS

1. I was told by the office that the two visit package deal included a water heater flush. When the service technician came to service my AC, he told me that it only included a visual inspection of the water heater, not a flush of the water heater. The information provided to me by the office was misleading.

2. Sansone sent me a card for $50 off, but when I tried to use it to help pay for the AC unit tune up, I was told that I could not use the discount card for the charge associated with the AC visit, it could only be used if I have parts that need to be purchased. There was nothing on the card that said that I could not use it for the AC service visit, and for that matter, I just walked into the garage and visually inspected my water heater, and it is fine. So it looks like I will not be able to use the $50 discount card that Sansone sent me, as I bought no parts. The information provided to me by the company was misleading.

POSITIVE
I thought the AC service technician did a good job.

Great service! Totally satisfied with Sansone but most important are the technicians who come to our home. Gabriel Oliveros gave us great service while being totally respectful of us and of our home. Very thorough in all inspections! Bravo Gabriel.

Sansone responded quickly and on time. Our service technician Raul was knowledgeable and went beyond First Class to complete our installation.