HVAC reviews in Seffner, Florida

Dakota, the service tech assigned to me, was knowledgeable and quick to assess what he thought the problem and resolve should be. VERY pushy to sell a new unite, especially when I told him I was going to get a second opinion. When it came time to pay for the service call, he over charged me. He lied about the amount of time he spent servicing my unite. When I asked to speak to his supervisor, he told me the office was closed - but it was not.
Immediately after Dakota left, I drove to their office and was greeted at the door with Dakota, his supervisor, and the office staff. They were still open for business.
The supervisor and I spoke in his office. He was very willing and quick to resolve any issues. I informed him that if I choose to utilize their services again, Dakota is not to be assigned to my house in the future.

Zach Deloach was prompt, professional and polite. Engaged in talk and listened well to my concerns. Knowledgeable to my problem and offered immediate solution as well as future concerns to be aware of. Very satisfied with service.

Rep arrived promptly. He was friendly, polite, knowledgable, diagnosed & solved problem promptly. Suggested & explained improvements without pressure. I'm very satisfied with this service visit.

Terrible terrible service!!
Scheduled for a cleaning and received nothing but a sales pitch
for something that apparently only he (DH) had knowledge of and none of the previous tech’s ever mentioned.

Jose did a great job doing our maintenance service. We’re very pleased with the job he did and with Graham Heating and Air.

5/15/25. Graham Heating and Air and Zack D. were great yesterday having a technician come to fix our air just hours after making the call. Dakota did a great job fixing the problem and explaining what we can do to prevent the problem from happening again. Again, we are very pleased with Graham Heating and Air and the work that Dakota did. Roger and Nancy Kimble

6/10/25. Kobi from Graham Heating and Air Conditioning did our maintenance checkup today. He checked the unit thoroughly and everything was running good. He did a great job in a timely manner. Once again, Graham Heating and Air conditioning provided great service.
Roger and Nancy Kimble.

One month ago I had the cooks replaced and the system was serviced by graham. This morning the system quit again. Called for service MATT D came. He is knowledgeable but $425 is a bit steep for a system that was guaranteed and warranted a month ago for a clog that should have been handled last month.

Kobi came out for our annual service, but ran into a stubborn problem clearing the drain line. He stayed with it until the problem was resolved. We appreciate his dedication to doing the job right.

Having done business with Shiver Air for many years, it was somewhat disconcerting to learn that the business was now operated by Graham Air. However, when the scheduler contacted me with the offer of a free cleaning and system check, she was gracious and very cordial. I remained somewhat skeptical when the technician, Jose, arrived, but he, too, was very personable and concerned that my a/c and heating was operating efficiently. He quickly cleaned and analyzed my system and somewhat to my surprise, told me that everything checked out fine. My fears were gone and I now know that Shiver Air's successor, Graham Air, operates with the same professionalism and integrity that I had come to expect over years. Thank you, Graham Air.

I had been dealing with Shiver Air for years and to be honest was skeptical when Graham Heating & Air Conditioning took over. I was pleasantly surprised that they surpassed my expectations in every way. On time, very courteous technician. Took the time to explain my new unit. Fair pricing. Won't hesitate to recommend Graham to my neighbors.

The scheduling for my service seemed fine, but a couple days prior to my service, someone from the scheduling department called me to rework my service window. I agreed to the time window change. On the morning of the service appointment the scheduling agent again phoned me. She informed me that the tech would be at my home outside of the given window for my appointment. I was not home and I had to drop what I was doing, where I was and get home to get the service I had scheduled a month previous. I felt the customer service in this case was very unprofessional and made the experience poor in my mind. So over all the tech was good, but the customer service was poor.

Excellent service! My technicians were extremely thorough, knowledgeable, respectful, and responsive to my questions. No pressure sales and service options. Highly recommend!

We have been with Graham H/A for over 20 years and with my service contract I have never been let down until, this weekend. Friday evening my A/C went out just after 5 pm my attempts to contact “emergency “ technician went unanswered, after 2 attempts I slept in a hot house, I attempted to call 4 more times through the weekend with no response until Monday morning @ 7:50am and the technician showed up @ 4:30 pm . Not there best service but after all the money spent with this company I feel let down and hope they’ll improve, get there technical department together.

Chris did a great job of explaining concerns and communicating what was needed to fix it. He was polite and left the area clean after his work. I’d like him to return on my next visit.

Zach with Graham did a great job repairing our AC over the Labor Day weekend. He was professional and answered all of our questions. Also a big shoutout to Matt at Clearwater office. We were having trouble with the phones in Tampa. I called Clearwater office and spoke with Matt. He took all of our information and called the right people for us. I would highly recommend Graham for HVAC needs. Great team effort in getting us serviced!

This was my first time using this company. They sent Zach out, and I was very impressed with how thorough he was, knowledgeable, and sincere. I will definitely call upon them again.

Kobi was excellent, answered my questions, making sure I understood. He took the time to be thorough. Very pleasant and represented your company well!

Called Graham AC this afternoon and reported that my 5 ton AC unit was not working. They promptly sent out a technician to evaluate and the problem. They promptly technician Zach arrived less than 2 hours later and fixed the problem. I would highly recommend Graham AC to my family and friends

Zach is always amazing. Very professional and personable at the same time. He throughly explained what was done during the service call. He let me know that my unit is 10 years old now.

Very pleased. The tech, Chris, explained what he saw. Showed my photos and answered all my questions. He offered solutions but not like a sales push. I would recommend them to other homeowners

About the only good thing I can say is that the tech came to my house. Unfortunately, he said my ac was on it's way out and I could probably get it fixed for several thousands of dollars, or invest in a new system for 9 to 14 k. I decided to have another company come check it out. After a service charge, maintenance check up and a NEW THERMOSTAT, for about $300.00, my ac unit is working just fine again. Really not a company I would recommend.

The team at Graham were confident in their decisions on the type on duct system was needed for my house to match the unit I had installed 2 years ago. They were very professional, honest and forth right on what was needed for my house and explained in detail the type of maintenance needed to maintain my system for years to come