Reviews of local pros in St Cloud, Florida

Called to schedule an appointment because I’m having issues with my refrigerator and got charged $75 right away a day before said appointment. Tech showed up on time and I explained what I have already done to my fridge, he replied that the job might be time consuming and that I should look into buying a new one. Also every time that he tried to troubleshoot the fridge, he had to call someone on the phone as if he was guessing. The tech left without putting the fridge back together and I was left without a receipt or any proof that he was ever at my house. This is by far the most unprofessional company that ever serviced my house.

Called, set up appointment. They called to rescheduled next day, no problem. Next day they call to say, no Service Tech will service you, call manufacturer. Why? Because service Tech can not fix door. What, there is nothing wrong with the door, i have an error code! Same answer, Service Tech won't come. Poor service to the extreme! Could have told me the day you called to move appointment.

We had a broken garbage disposal and a toddler crawling around—not a great combo! But the tech was calm, fast, and respectful of our space. Everything works great now.

I wish I could give this place less than 1 star. I have had nothing but issues. My appointment was scheduled wrong. They tried to charge me extra fees after scheduling my appointment wrong. Then the repair tech asked for my credit card information to charge me. The company already had my credit card information. After her left the dryer stopped working.

On 6/4 I called around 10 am to schedule an appointment, the tech supposed to come between 1 - 3 . When I called at 3pm they let me on hold , I had to call several times and finally when I asked what happened with the tech they told me they left a voice mail canceling the appointment (I do not have my voicemail active and I never receive a phone call). When I explained this , they told me that I called later confirming that I was aware that my appointment was cancelled . I never called or receive any phone calls. When ask them how they were going to amend this situation , they just told me that they were sorry and there was no other tech to assist me. They did not provide any options and did not handle this professionally. Please do not use this company .

If I could give a negative rating I would. Tech showed on time but didn’t speak much English so there was a huge communication issue from the start. He diagnosed my issue and informed me he would have to go get the replacement part needed and someone would contact me the next day to schedule repair. I waited until 4:45 the following day for a reply that never came. When I called I spoke with Alex who asked if he could call the tech and get status and return my call which he did. He said the tech would call me next day to give me info on part and labor fee and schedule fix. We did this dance for the next 4 days with same result. On the 4th day I called and got a lady she did same thing but when she returned my call she said the part was 400.00 but was not available and I should by a new range. I had a different service out that fixed my range with the replacement part for 300.00. Less!

Easy to book, fast to respond. The technician was helpful and explained the issue well. Pricing was fair and simple to understand. I’ll be using them again when needed.

Service was excellent and done right the first time. The team was professional and showed up on time. I was happy with the quote and final cost. Great company to work with.

I called this place and explained that my washing machine was making a loud noise when on spin cycle, the person on the phone said he has a repair guy that fixes that problem. A $79 dollar charge will be collected if repair is not performed or it will be waived if repairs are done. I got a quote of $220 to repair my washer as the bearing are worn out and the kit was $80 online. So I bought the kit and the tech took my washer for four days and brought it back saying it was fixed. Three days later I noticed water on the floor in front of my washer? my wife did several more loads and now water is leaking every time we use the washer. I called and at first they were trying to charge me again for a service call, the same guy Carlos came out and took my washer again. Two days later I get a text from him saying the kit I bought off of Amazon was not good and I had to buy the kit from Maytag? So I did and now I got my washer back and the same issue with leaking. My guess is, he took the new parts I bought and either has them and did nothing to my washer or this guy has no idea how to fix things!! Beware and don’t use them!!!

Fair pricing and no surprises. They sent me a written estimate before starting, and there were no hidden costs after the repair was done. The technician was friendly, fast, and clearly skilled at what he does.

Sent out a subcontractor who could not correspond with me verbally. Had to show technician which nozzle went where to convert the stove from natural gas to propane. Spent 15 minutes fumbling for tools. Then charged me $220 without even asking for approval for the repair to be made. Do not recommend.

Roy and the Cross team were fantastic. Honest people ! Did me a fantastic job. Thank you Cross electric!

Roy Fitz and his crew at Cross Electric are all delightful, generous, hard-working, honest, upstanding gentleman, and associates. Humble work, and character of the highest degree 🤙🏽🤙🏽🤙🏽

Roy Fitz is a great electrical contractor with fast response time and reasonable prices. We have used him for multiple small and larger electrical projects and are very happy with the services he and his company provide. Highly recommended.

Roy was extremely professional and very responsive at our residential home. We also used Cross at our business and their work passed all the inspections with flying colors! Great work and work ethic!

Terrible rude driver.

They installed a level 2 charger for us. Highly efficient and did a great job at a reasonable price. Will definitely add them to our Rolodex for the next time we need an electrician. Solid, timely communication and were right on schedule.

Rex Electrical Solutions rewired our house after hurricane Ian, then installed a generator in our barn including burying wires to the power pole, and more recently labeled all the “mystery” breakers inside our home panel box. Their office staff (Ashley) is awesome and the electricians are always friendly, professional, and get the job done efficiently. The prices are very fair, and we feel much safer since after using this company to meet a variety of electrical needs.

Very good company. Excellent service. I have a house built in the early 1900's. Needless to say it has it's challenges and High Tower Electric did a great job meeting them. They installed a brand new service and rewired multiple outlets. Jason came out a couple of times to make sure the job was done correctly. Polite and respectful staff.

Hightower Electric LLC is a tremendous company to conduct business with. They are very respectful, courteous, and professional. Jason goes beyond and above to make sure sure you are happy and satisfied. Will use this company for all my electrical concerns moving forward. Highly recommend.

I had a home inspection done and the inspector noted some aluminum wiring which triggered my insurer to ask for repairs. I contacted Hightower and Jason asked me to send him the report. He looked it over and told me the inspector neglected to mention that it was for the air con which is allowed. Jason could have come out and charged me a service call but he did this over the phone with no charge to me and the inspection report was amended. Fantastic proactive customer service.