Plumbing reviews in Sunrise, Florida

I called West End Plumbing because I needed to replace my water heater. They provided a quote on the phone which was very reasonable, and we scheduled an appointment. The morning of the appointment, they called in the morning to confirm the time window, and then again when the plumber was on his way. Excellent communication. The plumber who did the job was professional, friendly, and did a nice, neat job. Everything looked good when he was finished. He was helpful and answered all of my questions. I am very satisfied and will not hesitate to call West End Plumbing again or refer them to my friends. From start to finish, the entire staff was friendly and pleasant to deal with.

The punctuality, professionalism and quality of work performed by West End Plumbing was exceptional.From the beginning, they were honest and upfront of the work that needed to be completed to resolve my issue. I called and left a message and was contacted the same day. I explained the specifics of the problems I was having at my home and the gentleman I spoke with on the phone was very professional. He explained what needed to be done and put me on the schedule for the next day. Cost for work completed was very reasonable. It took two visits for the completion of my work. On the first day Mark came and explained what he need to do to get the job done and the best way to do it. He was very professional and explained every step of the project. The next day Ted came in to complete my second project. He clearly explained what was wrong and what he needed to do to fix the issue. I highly recommend them and will definitely be using them in the future. I would like to thank the entire West End Plumbing Team for a Job well done!!

I had 2 toilets installed by a plumber that did not install them properly. The toilets were moving. I called West End Pluming to help me solve the problem. They sent Gary to my home the next day. Within a few minutes he knew exactly what to do. During these times it's wonderful to meet someone who is honest and takes pride in the work that they perform. Gary is professional, extremely knowledgeable, and very conscientious about his work. I immediately scheduled an appointment to install another toilet in my 3rd bathroom. Gary thank you for being a member of the " A " team!! The owner Adam is also very helpful and informative a well as the girls that schedule your appointment and keep you up to date on the plumbers arrival time.

Highly recommend West End Plumbing. Professional staff, prompt service and highly skilled technicians. Thanks to Adam for scheduling a technician to replace my shower valve the same day I called. Thanks to Peter and Mike for quality plumbing repairs.

Thank you Gary you’re the best !! I can always count on you 😊 Had a water leak within a wall and a lot of water came through. I called West End. Gary responded, fixed the leak gave me a good price and is very professional ,and explains everything, takes pictures
and is very reassuring. Also like that West End gives me the appointment with a window of time and then calls me back when they are on their way. Love that professionalism. I will continue to use them in the future.
Thank you.

First off, West End Plumbing offered us a very competitive price. Customer service was very good. Mike and Justine, who came to install a new Rheim Water Heater to replace the old one in our condo, were on time, courteous, professional, and thorough. They were meticulous and studious in keeping things clean and ordered from start to finish, and in putting down a tarp along the path into our kitchen so as not to dirty our floors. They did an excellent job cleaning the built in tray to our water heater. They explained what they were doing and answered all our questions and, at the end, Mike arranged with the city the day for our inspection. They charged us exactly what we were told it was going to cost. No hidden fees or costs. They were scrupulous in cleaning up before they left. We will use West End Plumbing for all of our future plumbing needs.

After I noticed a leaking problem in my garage, I called West End Plumbing for help largely because of the many positive reviews in their website. They sent Mr. Mike Russow to detect the root causes of the problem, which turned out to be much more serious than initially thought: the leak was from the pipe that connected the two hot water tanks in the house, one in the garage and another in the attic over the other side of the house. Part of the pipe was even buried deep inside the concrete wall. Mike spent nearly two days, searching and pinpointing the source of the leak followed by blocking the problematic pipe and re-routing new pipes to my house. I am very satisfied with his job and impressed by his plumbing knowledge and professionalism. If I encounter plumbing problems in the future (hopefully not), I will not hesitate to contact him again.

Avoid this company unless you’re okay with being treated like an inconvenience instead of a paying customer.
* Terrible customer service! The representative I spoke with was rude and unprofessional, calling me with loud background noise and then blaming my phone for the bad connection. Maybe if she answered from a quiet place, she could actually hear customers.
I specifically told her this was an Airbnb and needed a time frame for the technician’s arrival so I could inform my guest. She said I’d receive a call between 7:30-8 AM with that info. Instead, she called at 7 AM, and because I missed it, she rudely claimed I never mentioned it was an Airbnb and insisted the technician was already in the area and no one was home.. are you kidding me! I know no one went to the house.

She expected me to call my Airbnb guest at 7 AM with just a five-minute notice is unreasonable. Her dismissive attitude made it clear that my business didn’t matter to her. If she can’t handle early-morning calls professionally, she shouldn’t be working the phones.

This is our third time using West End Plumbing through the years and they do not disappoint. Gary and Jordan were both polite, professional and explained everything they were working on as they went along. I can always be sure that the job will be done correctly and in a timely manner. Gary and Jordan are great guys and I would definitely call on them again for any future work/projects.

Our house needed all new pipes and we didn't know where to start. A friend recommended West End Plumbing so I requested an estimate from them and another company. Both estimates were comparable in price, but not the service. West End walked me through all the work that would be done, potential problems that could come up as well as things that may go in our favor. They returned my calls timely and right away I knew I'd be in good hands. When the crew got there (on time by the way) they were professional, explained everything that they were doing, showed us the progress and answered every question/concern I had. They finished the job earlier than first discussed, which was key because we couldn't move into the house until the work was done. They were mindful of our home and obviously take great pride in their work.
I highly recommend this company, from Randy and Adam in the office to Cory, Mark, Justin and the rest of the crew that jumped in. It was such a relief to find a company you can trust to be there when they say they will and do a quality job.

Just finished a reroute on a complicated leak in a bathroom. I'm the son of a General Contractor so I recognize good technicians. Mike, Mike, Ted and Pete were very knowledgable and professional. If you ever have a plumbing call them. James Weatherly, Coral Springs,Fl. 5 stars

Great experience with West End Plumbing. Thought I had a leak in the hot water pipe coming out of my water heater and going into the garage ceiling. After a very thorough inspection by the technician it was determined that it was condensation from the recent cold snap. Great job by West End. Prompt Courteous Professional and very skilled employees. Highly recommend.

10-24-24. Another great job by West End Plumbing! Mike replaced a hose bib outside and the cartridge in the mixing valve of my master bathroom shower. Both are working better than they were when originally installed! Thank you Mike and West End!

West End plumbing delivered impeccable plumbing service to our home.
Provided us with knowledge about how to fix and care for our plumbing. The initial diagnosis was a leaky pipe which they would have to tear apart our wall to replace the piping. Mike though saw it was new piping, ran a bunch of tests which saved us over a thousand dollars as there was no leak and didn’t have to tear apart out wall. So thankful for that.
Didn’t charge us for anything we didn’t need.
Punctual for service.
No gimmicks.
Star service and will use again!!

Mike and Justin were professional and very thorough.

I have known these folks for over 20 years. I trust them wholeheartedly. They have same day service and most importantly treat me like family. Love, prayers, and thanks to all❤️ It’s important to me to have a well maintained home. Now I can focus on other things besides a leaking faucet ❤️🙏such a blessing 😊

We had a toilet that was not working properly. For the first time I called West End and got the office on the phone and not some call center. Jane, who answered the phone, was very understanding and helpful and she scheduled an appointment for the next day.
I received a confirming call in the morning and service person Johnny arrived as specified. He was pleasant, professional and meticulous. He wasn't going to leave until the toilet was working perfectly. The work was good and the price was fair.
This was our first experience with West End and it won't be our last.

Whenever I need plumbing service done, these guys are ready to rock and roll. Had my water heater decide to stop working and they came out today not once, but twice once we realized it was both an electrical and a plumbing issue. You never want to have to replace an appliance, but these guys make that as palatable as possible.
Highly recommend these guys

This is the third or fourth time I have used West End Plumbing. They promptly came out when I called. I had a shower cartridge that needed replacement and they needed to special order a part. Once they had the part, they came out and did the job. There were pieces of the old one stuck in the valve, and the plumber went above and beyond to get them out of there. He kept going when others would have given up. Very much appreciated. Thanks very much to the West End Plumbing team!

A very positive experience from start to finish. A polite and responsive appointment process. Our technician Mark was right on time and extremely competent. He explained things in an understandable manner, worked efficiently and completed our project in a timely manner. Will definitely use WEP again and ask for Mark on the next step of our project.

Prompt professional service! I had a major plumbing issue with a busted pipe underground. A whole crew came right away. Workers are very professional and courteous! They kept me informed the whole time. Finished the job in one day. Very satisfied and price was fair as well!!

We use the West End Plumbing before and was satisfied. Today we had a leak in the ceiling in our bathroom and they sent Johnny out, and I have to complement him on his professionalism, his courtesy, his knowledge and his three hours of hard work. I know how hard It is today to get good workers. this man is a keeper and deserves to be acknowledged and rewarded Thank you again.

I used to like this company. Now they’ve become completely unreliable. I was once a loyal customer but the past 2 times I’ve called them they would come out and give me quotes. Even put me on the schedule only for them to come back and say they don’t offer this type of service. Wasting my time and screwing up our schedules.

What kind of business does this? Maybe figure what type of work you want to do and communicate with your staff before wasting people’s time leading them on. But at this point I don’t if they’re even a plumbing company.