HVAC reviews in Tampa, Florida

I contacted Lonnie for a service call because I went to turn on my heater and it didn't
blow out any heat, only air from the furnace. Lonnie came out and
performed some checks on the condenser & furnace, he suspected
the issue was with the thermostat which I replaced months
earlier(Standard Honeywell thermostat to Honeywell programmable
thermostat) with a programmable one. I did not have the manual at the
time nor did Lonnie, he bypassed the thermostat at the furnace to
test the A/C & Heat then confirmed that the thermostat/thermostat
programming was the issue which I agreed because I saw both A/C and
Heating work when in bypass. He when into the thermostat settings and
changed how it worked with the condenser & furnace with using a
Honeywell manual from another model. The Heat worked after he changed
those settings. A few days later the weather changed and it became
hot outside, so I went to turn on the A/C and noticed it wasn't
working. I went into my collection of manuals and located the manual
for my thermostat, the verbiage for the programming didn't make sense
to me so I contacted Lonnie. I let Lonnie know that I found the
manual and that my A/C wasn't working, he then told me that if he
were to come out again it would require another service call and I
would be charged again.

At this point I felt like Lonnie abandoned me, he left the situation knowing that the
thermostat wasn't programmed correctly because the options for the
settings were unknown. Once I located the manual he wasn't willing to
come by and make the situation right, I understand that Lonnie runs a
business and Lonnie need to earn income however at the same time in
order to keep relationships in tact customers need to be satisfied.
Instead of paying Lonnie again to correct this I chose to contact
Honeywell support, they were able to aid me in the programming of the
correct settings for the thermostat to work with my condenser &
furnace. In hindsight I should have contacted Honeywell support in
the first place, At this point I'm no longer satisfied with Lonnie.
He only seems to care about revenue and does not care about customer
service, I will be conducting research to locate an A/C company to
replace his services.

This was my first experience with Lonnie's and they really shined! Timely, great communication, personable, neat. I've found my new AC company. Thank you.

After getting led on for 90 minutes on another AC company that tried to sell us a brand new unit for no reason, Lonnie's was a breath of fresh air. Our tech was in and out in a third of the time and actually fixed our heater instead of trying to sell us something we didn't need. Prompt and courteous and the price of the replacement contactor was reasonable as well. We plan on calling Lonnie's for regular maintenance in the future.

The worst of the worst!! My landlord said they were supposed to call in the morning before they came out to see what was going on. Never bothered to call just arbitrarily showed up in the afternoon and started yelling at me because the unit was frozen up. Well if you would have called in the morning like you were supposed to you would have known that instructed me properly to turn the AC off so it would be ready to work on when you got here. Extremely unprofessional!! The guy was a jerk, extremely aggressive, very rude and the worst part is when I said well thanks for wasting my day he said oh it wasn't a waste of time for me I'm still getting paid for showing up. So he's even price gouging my landlord for doing nothing. Arrogant and despicable. They just do not care. So rude and unprofessional. Would not recommend.

The new ductless system works perfectly, offering both efficiency and quiet operation.

In just one service call this business eradicated all the stigma in my mind about HVAC techs. The service was amazing, professional, quick, and educational. Harold walked me step by step through my issue, what I should look for or hear if it were to happen again, and taught me what preventative measures I should take to avoid it or a potentially more expensive issue. I feel more comfortable knowing this business is just one phone call away and local to my residence. Definitely looking to subscribe to their HVAC maintenance services.

Locke's AC once again has been great to deal with. They do what they say they are going to do and are out to keep you as a long term customer. The two most important things for me are, are they going to be there AFTER the install AND can I get a good price! It is VERY hard to find both! So many companies try to get you while they can and upsell you with extras you don't need-- and after the install they become a different company to deal with. Locke's, on the other hand, has installed 4 systems in different houses over the years and each install has been a value and a consistently good experience AND they are there for questions and service years later. Thanks Locke's for the peace of mind!

We just had a condenser fan motor go out, on our 4 ton central AC unit. Another company wanted over $1200 for the motor alone, which can be bought retail for about $130. We politely declined. That evening, we called Locke's and the technician (Lester) was out the next morning. Lester is a really nice guy and explained what he was doing, as he worked. It took him just a few minutes to make sure the wiring and capacitor were still good, check the coolant level, and replace the motor. The total was $325, which was quite a bit less than we thought it would be. We're now cool and happy. Thanks, Locke's...and thank you as well, Lester. Five stars. By the way, you can find coupons for Locke's on the front of "The Flyer" magazine that comes in the mail with the weekly ads. That's how we found them. -Pat and Shana, happy customers in Lutz, FL

Luis showed up exactly at scheduled time. He is very knowledgeable and has a great personality. He fixed our A/C and did maintenance on the unit as well. We were extremely pleased with the service and the cost was very reasonable. We were so pleased that we signed up for the maintenance program which is very I affordable. I highly recommend this company.

I would highly recommend Locke's Expert & Quality Service for your Ac needs. The name speaks for itself. Staff is very friendly and always willing to go the extra mile and fast service. Yesterday my Ac froze up and stopped working. Put in a call to Locke's, Within 2 hrs the tech was on site. 1 hr later the Ac was back up and running with 2 new parts. All covered under our Warranty. Reliable, honest, family owned companies like Locke's are hard to find!

Noticed for a couple days that our AC was struggling to maintain the set cooling temperature and took longer than normal to cool the inside air. Thinking it may be time for maintenance on a unit only a few years old, I contacted Locke’s on a Friday to schedule an appointment. Saturday, Locke’s sent Jeremy to troubleshoot and diagnose. I could not have asked for a more professional and dedicated technician. For the next 5 hours, Jeremy made sure to troubleshoot every issue to nail down the culprit to avoid unnecessary maintenance and or repair. Unfortunately the parts needed could not be obtained and replaced by Jeremy until the following Tuesday, so we went without AC for couple days. Fortunately the weather was cooler for those days. When Jeremy returned for the repair, he stayed until he was certain that all diagnostic readings were within optimal performance ranges, not just satisfactory, and explained the readings and system in a way a lay person can understand and perform self maintenance for longevity and care. Regarding the costs, fortunately the unit/parts are still covered by warranty but the cost of labor, refrigerant, etc were less than what I thought given the time put in by Locke’s team. I am happy to have set up a biannual maintenance program with Locke’s to keep my system running great for many years.

Very satisfied with their work. The company I work for has used them for annual a/c maintenance for years so I figured I would call them for a quote on a new system at my house. They presented me with several different options I could choose from. They didn't have an aggressive sales pitch and actually advised me the best solution for my needs wasn't their most expensive option. I got a very reasonable quote from them so I hired them. They did a great job installing my new a/c. I would highly recommend them as they are courteous, professional, knowledgeable and did a great job. I will use them again in the future.

We reached out to Harold early on a Saturday morning when our A/C stopped working. He was very responsive and came over quickly. As he already had plans for the day he came back later and with the part we needed. He was very thorough and looked for ways to save is money. Great guy and I would highly recommended him.

Locke's Expert Service techs are exceptionally friendly, very knowledgeable in a/c diagnostics, professional installation work, and just as informative on how my air conditioning system works and what caused the Rheem system to malfunction. Their service prices are better than quotes from three previous a/c companies I've used. I did not feel ripped-off when the job was finished. Cool in Tampa Bay! So grateful I've found them.

I had a great experience. The technician was knowledgeable and courteous. I had called another company to come out and they could not identify issue. Locke's Expert and Quality idenitied and repaired our issue quickly and at a very fair price. I felt they were honest and provided excellent service. Do not hesitate to contact them for your AC needs.

I was in a need of help for my air conditioning. I am part of the evacuation of belleair beach and had no air conditioning. My neighbor was out of air-conditioning as well in Harold Junior Park across the street from me and I said please come to my house after and he was so nice and he helped me he got me up and running and the point I'm trying to make as he didn't have to. I was not on the schedule. Great company Great Guy .

Great service at a great price!
Within an hour of calling, Mr. Locke, Jr. came to our house and not only fixed our issue at an extremely reasonable and honest price, but went above and beyond, checking and cleaning our whole system so we wouldn't have problems in the future. He kept us in the loop about what he was doing and how much it would cost, gave us options about different routes we could take and advising us about each, and gave a price comparison with their prices compared to the "average" company. He was really friendly, knowledgeable, and thorough.

Middle of summer is the worst time to lose your A/C and on a weekend.. I called several places and all wanted 99$+ just to walk into the door. I talked to Harold Locke Jr. and it ends up he lives right down the block from me. He agreed to waive the service fee because of the proximity but couldn't fit me until first thing next morning.

So, we spent one mildly uncomfortable night without air but after a few pounds of freon, a little cleaning, and a few hours later my unit was back up and running. Since my unit is about 8 years old and is out of warranty he recommended signing up for their service plan which includes two visits and a free pound of freon each trip for 75$. With the brutal Florida heat preventative maintenance is a must to avoid any huge $$ repairs.

They are a family owned and operated business with many years experience. Harold Jr. was very respectful and courteous. Also a very attentive apprentice was at his side taking notes and helping with the job made this process quick and painless. I could have had immediate satisfaction and paid for same day service but paid 30-40% more. Not saying he couldn't do same day service but this being middle of August summer all reputable A/C companies are very busy.

Overall I highly recommend this company, family owned, local, friendly, and great pricing.

Locke's Expert & Quality Service deserves more than 5 stars. I have a 15 year old AC unit at my home. Harold Jr is very knowledgeable and knew right away what the problem was. They are very professional and courteous. He arrive on time and even when it was raining outside. I will recommend them to my family and friends. Thank you Harold Jr for your expertise. You helped me buy a little more time with this old unit but I will definitely be purchasing a new unit with your company to install in the near future. Thank you

If there was a rating above 5 stars, I would give it.

Harold was quick to reply, prompt with arrival and was honest about every aspect of AC repair needs.

He answered every question we had and explained why this happened and what we can do to prevent it next time.

We will definitely be using them for our future AC needs!

I've had a hard time finding a good and reputable company to come out and work on my AC systems. After being scammed, ripped off, and had my units damaged further by multiple companies in the area, I vowed to no longer use home warranty companies and get multiple quotes on my units until I found a company I trusted. I'm beyond happy that I found Locke's!!! They've done a couple fixes on both of my units now and I'm certain I've found my forever company as long as they remain in business and I live in the area. After the awful experiences I have been through, it was a breathe of fresh air to find a company (Locke's) that actually cares about its customers and isn't trying to push for bigger and more expensive fixes. After getting bids from other companies, I've had the same repair rep come out both times from Locke's and they gave me the final bid I end up going with. They've consistently come in lower than the other companies, haven't been pushy, and have gone above and beyond to fix my units. The last time they were out they secured a part that another company put in incorrectly at no charge while working on another issue. I couldn't recommend a company any higher or more than I recommend Locke's and I've been through several AC companies in the area. I finally feel like I can trust my AC company again.