HVAC reviews in Tampa, Florida

Never used their services but one of their trucks ran a red light and almost T boned me and my family. Very irresponsible drivers /people ,they could’ve killed somebody

Will Miller performed our annual A/C maintenance and was very professional and thorough. We look forward to continuing our relationship with Air Flow Designs, Will, and the service team. Thank you!

Will Miller did an amazing job fixing our problem with our unit. He is real and has the human element to do his job. Over 20 years of experience. Took his time to explain the do's and dont's, extremely knowledgeable. He his an excellent asset to your company ( Air Flow Designs)

Do not use Airflow designs for your HVAC repairs or anything related to your system. I called them to fix my AC and they didn't show up to the appointment and the next day when they did show up they didn't do the repair correctly and they had to come back a third time. Then while all this was going on and I was just trying to get my problem resolved their customer service manager was incredibly rude and unhelpful. If I could give them a 0 I would and I will use another company.

Will our technician was very knowledgeable and helpful in getting our ac back up and running and helped explain what needed to be done to keep it running efficiently. Sarah in scheduling was very responsive and professional and did her best to keep the cost as low as possible while making sure we would get the needed repairs. I entered into a maintenance contract on both units and look forward to routine maintenance calls instead of breakdowns from here on out 😊

May 25, 2023. The tech called and asked can he come earlier than scheduled. I told him yes and he was late for that scheduled time. He Lied to my wife and deny asking to come early. He try to up sale the service and when it was denied he clean 1 vent in a 2 story 5 bedroom house and leave. He did not clean the dryer vent. He was in and out in less than 30 minutes. All attempt to contact them has been ignored and no response from them as of this post

We built a new home and Air Flow installed the system. After 11 months the AC unit started to work poorly. They come and tell me there is a part that needs to be replaced and they will call me the next day about the part availability. The next day I had to call twice to ask for an update and all I got was "We will call you when we know something". Second day they tell me it will "hopefully" be a day or two for the part to come in. I ask for a supervisor to express my frustration and ask if there is another option available like perhaps taking the part from an existing system so my family doesn't have to keep sitting in a 90 degree home. Nope sorry. Its a warranty repair so I just have to wait and hope for the part to show up. No empathy, No responsibility for the system THEY installed, and no call about the "Other options" available to me. If this wasn't a warranty issue there is no way I would use this company. It's not their home or family suffering so why show any empathy or make the effort to try to expedite things.

We are very happy about the service JAY gave us. He was here ahead of time, had a nice personality, explained our new unit and made sure the vents were adjusted so we could run the AC more efficiently.
He was very clear explaining how the cold air should travel and how everything should be adjusted, which he did. We were totally impressed by his service. Clean, PROFESSIONAL, Immaculate and a good communicator Thank You, Jay! We hope they let us schedule you for our yearly maintenance!

Daniel did a terrific job today. He took time to explain different aspects of our heat pump unit and showed us the readings from his gauges. He cleaned various areas of the unit so it would run efficiently. As he explained: "it's the little things." He is extremely knowledgeable.

I had them come to clean our duct work and was upsold a UV light that an AC company inspected 8 months later only to find out this UV light was completely overpriced and just had a lose extension chord running in my attic to connect it. There was minimal it was doing sitting in free flowing duct work and was recommended to have the proper light installed in the AC handler. When contacting AirFlo to refund me for this overpriced upsell they did not care at all and said they offer zero refunds. BEWARE!

Our experience with Airflow was disastrous. It has taken me a few years to write this review because I went back and forth with management. Enough is enough. Dale at airflow did nothing to help us and the “manager” he sent out to us was rude and called us liars. This is how they left our AC unit looking after years of complaining that something was wrong. Our electric bill is always so high and our loft never gets cold. Every year we had the same complaint, and every year the tech that would come out would hold some laser up to the wall next to the air vent and tell us that all was well. We had a technician come out named “Jay” who told us that the AC unit indeed had issues stemming with a valve in the attic that would not open correctly and causes air to instead escape. We explained to him that the techs would just “tape up” the area that clearly looks moldy and he said he would try to help us but was leaving the company. He admitted that they should have taken care of us long ago. After going back and forth with a man named “Dale”, he sent a manager with another man. The entire time they were upstairs the one “manager” was screaming at his assistant. He was extremely rude. They come downstairs to question us about why we had not contacted them sooner. We explained that every year for maintenance we told the tech the issues with our loft and daughters room not getting cold be they insisted all was well. This is what the AC room looks like today in 2021 and now we are looking into going with a different company. It has taken us long to repair this because we did not have the thousands of dollars it would cost to repair it. I was not going to put this up but people need to be aware and BEWARE of this company. Terrible customer service. Others should know. I also have pictures that I will be posting on Yelp and every where i can so others can see and NOT use this company. We may even take it to the BBB, that is how horrible this company is. They should be ashamed of themselves for the lack of interest in making things right for their customers. Avoid at all costs.

Wil is the best technician they have. We have known him for years and he is very attentive and goes out of his way to provide excellent customer service. Debbie is super helpful, as well! She made sure we were taken care of promptly!

I had Jordan come in today and do a UV light install and to sanitize my air-ducts due to mildew buildup. This guy was the nicest and most professional technician I've had the pleasure of dealing with. He did a great job inspecting and told me my options, install done on the same day for a good price.

I would not recommend this company for any A/C repair work to anyone but my worst enemies. Do not use them.

They were called out to my father's house for multiple repairs on an old system. The recoil work they did has held and worked well, but it was not noticed at the time that the humidity in the house after this work went through the roof.

They were called out again, found nothing wrong with the unit, and pointed the issue towards some AC ducts that needed to be replaced - fair enough.

After those ducts repaired the humidity still remained high, and the air handler's blower went out - so they were called out again. They charged a ridiculous amount of money to replace the blower motor, installed the wrong unit, installed it poorly (there was a gap in the housing), and the fan would run for up to 10 minutes after the compressor was off.

The root humidity issues were never addressed, to the point of the concerns being dismissed when brought up, so the new fan would just blow wet air in the house turning it into a swamp.

I was able to find a reputable AC company which were able to quickly identify and repair all of these issues.

New built home in 2019. And we've had them out many times to fix and replace faulty parts.
Having the same issue we had 3 weeks ago. And have to wait 3 days for them to come back.
Was told they would call me and be out next day. No call. Followed up and they said they would be out on day 3. Even though it's the same issue as the one they " repaired" 3 weeks ago.
Super irritated with the lack of service and lack of reliability.

William their tech is awesome. I've never met a more honest an straight shooter than him. Their follow-up needs some work. Due to todays conditions, with availability and changing prices I understood that bill could not give me a price on replacing the blower motor on my Air handler and the office was to call back with a price. You would expect someone would get back to me within 24 hours. As of writing this its been 48 hours, no air handler and no call. And the longer it takes the further down the list i fall. All they need to do is atleast give a follow-up phone call to let the customer know the status. I will probably keep using Air Flow Designs, because of William. But I will be the one following up with the office.

Classic bait and switch. Made an appointment a week ago. They had an advertised deal of $119. All the vents would get cleaned plus the dryer vent. The guy gets here and says that’s just a Maintenance package we’re only going through one vent, we could look at other packages. Classic devious upsale tactics. I told him, I was very clear on the phone with them. They even asked how many vents I had. Then he had the nerve to ask my contractor (who’s working on my renovation) if she’s always like that? Like what exactly? Shrewd to your Unethical Shrewd business practices? Wow just wow!

2nd. Times I’ve Had The Pleasure of Working With Mr. James . He Is The Best Tect. I’ve Met . I Thought I Was The Best ! Very Honest and Straight Arrow 👍🏼. Recommend Mr. James 200%. Welcome Too Our Family ! All The Best !!&

Just had our membership maintenance done. Aaron did a very thorough job, as we come to expect from Mason Air. Aaron was very personable as well.

Arrived early, very professional and provided options with no pressure to pick the most expensive one. Always a great experience with this company!

Nobody more knowledgeable or honest in the AC business than JAMES!!! He sold us a Daikin unit with a 12 year warranty. Can't wait to get it installed in the next day or so. Thanks JAMES!!!! You are THE BEST!!!