HVAC reviews in Tampa, Florida

We had a brand new unit installed 2 years ago by them and they’ve been out 7 times in the last month “repairing” parts on that same unit. We have gone 2 weeks straight without the air conditioner working because they “don’t” have the parts. Just save your self time, money, and the peace of mind and go with a more reliable company.

Brian did a wonderful job. Very pleasant to work with, was on time. I will use Frank Gay again if Brian could be our tec..

Update: after I posted the review, Integrity/ Frank Gay reached out and offered a full refund and asked that we update our review to reflect this. They said they are taking internal measures to make sure this doesn’t happen again. We appreciate them trying to make this right. But it took many hours, a visit from another HVAC company to find their mistake and filing a complaint to get this resolved.

Original post: Literally charged us for things that were not installed. Had another company come out within 2 hrs after Integrity/Frank Gay left and said parts we paid for were not installed. We called Frank Gay and they admitted 2 of the things were NOT installed and that we were also charged for parts that should have been covered under warranty. Our Trane hvac is only 5 years old/ductwork, 4 yrs. They agreed to refund about $1,000 of $3,000 charged, but still haven’t provided any documentation for overpriced UV light system tech said was necessary to get rid of “mold” he saw in unit. We want them to remove it as they now tell us it is their own system and warranty is only covered by them. Basically we have a $2,000 UV light bulb in our unit…We only called them when our unit wouldn’t cut on because they had bought company that installed our unit. we were dealing with sr family member medical emergency and didn’t have time to spare. Integrity, aka Frank Gay, tech said 2 capacitors were fried and we had “mold” in our system blowing into our house. Advised we needed to replace entire ductwork (only 4 yrs old) to tune of $13,700. My husband balked and said we needed second opinion, but to get it running. Tech warned to at least control mold and sold my husband on a UV light system. Second company my neighbor recommended came out to give an opinion on duct system and discovered that Frank Gay had not installed Hard Start kit (which we didn’t need anyway) and second capacitor. And said that our ductwork is totally fine. I can’t help but wonder how often Integrity/Frank Gay is charging people for repairs they are not doing, parts they are not installing.

DEFINITELY NOT RECOMMENDED! Apologies for the length of this review, but please read on for a fair and reasoned summary of a recent experience.

Estimating model is designed to inhibit competitive price shopping, and the services were EXTREMELY overpriced.

Integrity Home Services (and other like companies) charge anywhere from $40-$100 for an initial consult/estimate — (even though I offered a home inspection report that listed the specific repairs needed). This means that if I asked 3 companies for a competitive estimate, I would forfeit between $80-200 before any work even begins.

I had six (6) fairly minor repairs needed…4 electrical and 2 plumbing, for which I was charged $2300. One of the electrical repairs was very simple (replace 4 outlets) and took the technician less than 30 minutes to complete. This cost was $1084…that’s $271/outlet, or $36 PER MINUTE.

The plumbing tasks were equally as simple…tighten a loose toilet pedestal and replace a sink plunger (a $15 part from Home Depot) to stop a minor drip. These repairs took less than 1 hour and cost just under $600…or $10 PER MINUTE. Better than the electrical, but still outside the range of appropriate.

There are other options for home service. I can’t guarantee that you won’t run into a similar scenario if you use another company, but I can guarantee you won’t if you pass on IHS.

Our experience with Keith was amazing. He was very professional, patient and kind in every way. Truly a blessing. In our 45 years of marriage we have never done a deal the same day. We felt he was truthful and not trying to oversell us. Definitely an asset to Integrity.

You never really know what you’re gonna get when it comes to home maintenance but this was one of the best experiences I’ve had. Our tech, Brian Mcateer was so helpful. Knowledgeable, kind and honest. We were just doing our regular hot water heater maintenance and investigating what we thought was a drip (it was just thermal expansion). But when we turned the water main off, we heard a hissing and noticed the spigot had been leaking. Right before Brian left (we scheduled a different appointment to address the hissing), we were turning the spigot back off and the whole pipe came off and sprayed water everywhere. Brian stayed back and helped us get a repair in place so that we could turn our water back on. We’re so thankful that he was willing to help out beyond what he originally came out for. We will definitely be using Frank Gay for all our home maintenance needs moving forward!

Keith is absolutely the best! So personable and knowledgeable. Would definitely recommend integrity for any HVAC needs!

We also had Juan and Ale install our water softener system. A must in FL. Great guys and service! Brian too!!

T. E Chris Kidwell He did an excellent job. He explained the electrical problem in the house and in the breaker panel very well, and he replaced some breakers. It was urgent, and he did a great job, which is why I'm very happy with his work. I recommend him; ask for him when you make the appointment.

Jonathan installed a PureAir Pro UVC system in my air handler. He did a great job and the setup looks tidy and clean. He was friendly and professional the entire time and answered all the questions I had about the system and how it works. Great guy!

Austin did a great job for us. He was very nice and prompt! He also went out of his way to explain how our water filtration system valves work. Overall a great experience!!!

His company is highly incompetent. My elderly parents hired Integrity Home Solutions to fix their heating system because it wasn't blowing any hot air. The technician Richard came to the house to assess the a.c. unit and stated that the thermostat is broken. He proceeded to place a new thermostat and charged $375.00. When I stopped by my elderly parents' house, they told me they hired INTEGRITY HOME SOLUTIONS, and the heat was still not working. I called the company to let them know the heat still wasn’t working after my parents paid for it, and they dispatched technician Richard again.

Richard came to assess the unit, only to tell me he would need to order parts for $2,300, which would NOT guarantee the heat would work because they wanted me to buy a new unit for $10,000.

I asked for just a refund for the thermostat. He told me that I have to speak to his manager, Mike. After multiple phone calls to INTEGRITY HOME SOLUTIONS and days of waiting to get a hold of the manager, I finally got to speak to him. He informed me that out of the $375, only $286 will be returned.

I contacted WEST WIND INSULATION, BRIAN & DK, and bless be these gentlemen for fixing the problem for $300. Now they have heat, and the A.C. unit works perfectly. There was no need to purchase a new unit; the total savings were $10,000.

I believe this company is a scam. Mike, the manager, likes to steal from the elderly, and so does INTEGRITY HOME SOLUTIONS. I WOULD NOT RECOMMEND THIS COMPANY!

Extremely disappointed with this company. I had a water filter system installed, and shortly after, a pipe burst due to poor installation, causing serious water damage.

They came to the house four times, but the issue was never properly resolved. Each time they said it was fixed, but the problem kept coming back. In the end, I was left with the damage and no support.

There was no responsibility taken, no offer to compensate, and overall very poor communication. I expected professional service, but unfortunately, that wasn’t the case. I do not recommend this company.
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Thank you to TPL-TJ Toplyn for coming out to fix our plumbing issues. You were respectful of our time, thorough and went above and beyond to make sure we were satisfied. We appreciate you!

I am writing to formally document a highly unprofessional and unsafe experience with Integrity Home Solutions.

Integrity Home Solutions was dispatched to an Airbnb property I manage to assess a defective light switch. They provided a quote of $750 to replace the switch, which was approximately $500 higher than my next highest quote. I informed them that we would be proceeding with another company.

Shortly afterward, I received a guest review stating that electrical wiring was exposed and unsafe for children. I immediately went to the property to investigate and discovered that the exposed wiring was from the same light switch Integrity Home Solutions had evaluated. The switch had been removed from the wall and left with all wiring exposed, creating a serious safety hazard.

When I contacted Integrity Home Solutions to address this issue, I was initially told that I would be charged a fee to have the light switch returned to the condition it was in when they arrived. After approximately 45 minutes on the phone, the fee was finally removed.

Leaving exposed electrical wiring in a home—especially one used by paying guests and families—is not only dangerous but completely unacceptable. This situation reflects a serious lapse in professionalism, safety standards, and customer care.

I would strongly caution others against using Integrity Home Solutions based on this experience.

Allan did an absolutely fantastic job on our home when our sink had a leak and needed Fl be repaired fast. He showed up on time, did the job quickly and efficiently, and was super kind throughout the process. Thank you for your hard work Allan!!

Chris K. arrived for electrical service and did an amazing job. His work was expertly done with wonderful customer service. He was on time and extremely thorough. All work was done quickly and with wonderful care. I am amazed with his work and would highly recommend him to anyone.

Good experience, responsive and fast service. Needed a compressor for my POS Carrier unit that’s needed regular repair service every other year since we bought it 6 years ago; thankfully the whole system is still under factory warranty. All the AC techs I’ve spoken to say “they don’t build them to last anymore”, I think the company who sold me the unit sold us a lemon. Not Frank Gay/Integrity Home Solution’s fault. Julio M. repaired it and got it going asap. Price was comparable to other estimates I got. Went with these guys because they had good overall reviews and have been around for decades.

This afternoon Keith Bowman from Integrity came to our home for an installation estimate. From the moment he arrived he was the epitome of professionalism. He greeted me and asked if I would like him to wear booties on his shoes. I was so impressed and was delighted that he was so kind and considerate of my home. Keith addressed me as Mrs. Perkins and meticulously explained each step of what I needed to have done after a thorough assessment of our attic. Keith is an exceptional employee and represented Integrity with professionalism, genuine and clear communication and understanding of what we need. He is an asset to Integrity and it was truly a pleasure to meet him and have him in our Home.

Another great experience with integrity home solutions. Had a toilet issue and scheduled an appointment online very early before business hours. Brian Mcateer was sent first thing and quickly resolved our issue by rebuilding the toilet in under 30 min. Friendly and professional service. I recommend this company for both plumbing and also HVAC issues.

Today, Keith with Integrity Home came out to my home for an A/C quote. Never in my life would I have guessed such great customer service would come from a home repair technician! He was thorough and kind, making everything easy to understand. He made it feel like I was part of the Integrity Home Family, ensuring I am educated and ready to make the best choice for my Family! 14/10 recommend!!!

First contact was Al who was very professional and responsive. Shane came out on a Saturday and quickly assessed our issue and worked diligently to try and resolve the issue today. Unfortunately a busted water feed to our house, under a 30 year old oak tree, is not easily or quickly fixed. Highly recommend Shane and this company.