HVAC reviews in Tampa, Florida

Jason L came out and helped us out big time. Been dealing with a nightmare from another company. Jason gave us a no BS assessment, different solutions, and gave us peace of mind. Highly recommend. We have now had HVAC replacement and water heater replaced and they are top notch.

Great company! We had Bradley Longo 2223 and Jose Perez 7533 come out to troubleshoot an AC malfunction. They figured out the issue quickly, cleaned and did what they could, ordered the part and actually gave a good estimate on delivery/coming back to finish the job. I’ve had some companies in the past give unrealistic timelines so it was a breath of fresh air to get the call ahead of scheduled window. Great quality work and customer service all around!

Very professional. The technicians were polite and took care of the AC problem. I highly recommend this company They kept me informed and provided excellent service. Today Andre Ramos came with Yasser Ortega they installed the new system and informed me on how to operate the thermostat. All employees that came to my home including Keith Bowman, Andre Ramos and Yasser Ortega were very helpful, professional, experienced and very polite. I recommend this company 100 %. I will use them for all my AC or plumbing issues

Tech Brian arrived as expected, explained what had to be done and the cost. He then proceeded to complete the work to my satisfaction. I will call the company again if I need their services.

Integrity started this project almost 4 weeks ago. This was quoted as a one day job. The technician is great but the management blames the problems on their employees. The plumbing manager, Kenneth, lies to customers rather than have accountability to his promises and blames issues on their turnover, as all the management has only been in place for under 60 days. We called to speak with the GM Chuck Tuesday, we have had no response. We just want the piece they removed returned and put back but have been informed until the GM returns our call next week nothing can be done. They are owned by Apex Service Partners who we have contacted with no response. Please beware of using this company and don’t help them to leave more customers in situations like this. For details leave a comment.

UPDATE November 20
The messages to resolve problems are to maintain appearances. The only time we have spoken to the plumbing manager was after several calls on Tuesday. Kenneth again promised calls back and the return of our pipe fitting they cut out. We have been labeled a problem for asking for the GM and owner. Kohler has been blamed for not giving them tech support. Two days later, no pipe fitting, no call. Alexia on customer service supervision has told me we just have to wait, even after telling us she had a meeting with Chuck and Kenneth on Monday and they would be returning our items. So a month later, no shower and they are holding my belongings hostage.

We spoke with Kohler and had no issues getting to support. Please go the BBB before you hire them. They have had 11 complaints since August.

Great experience with Integrity. They responded quick to come out and fix our heating and repair system. Jason Liverio was a great technician, friendly, knowledgeable and efficient. Great service.

Joshua McLymont came out same day and was able to find the root cause of my issue. He was very professional. He also provided insights on other small electrical issues we were also having in the home and explained it very well. I would definitely recommend him for any future work!

Great interaction from the beginning! Great customer service! I was feeling overwhelmed as my downstairs toilet became clogged. Then my tub after doing laundry. I attempted to suction and snake everything myself but couldn't. Called late on a Sunday and was able to set up appointment for next day. Brian R. Came the next morning after receiving email/txt notifications of the arrival. He came in a marked company vehicle. Brian explained everything to me (educated me). Was great with my pups. Figured out the issue. Was straight forward with pricing. Fixed the issue without a hassle and maintained professionalism. Everything is back up and running. Highly recomend! Photo attached was my issue prior. Thanks Brian!!

Had to have a whole new unit put in our house due to ours going out. Everything was great. The first 2 guys that came got wbwythjng put in way before the time we were told it would be done. Very professional. But the best service was from Tel-Casey Nairn -2382. He had to finish the job and make the situation work to get the electrical part hooked up for the new unit in the house. Very professional and was all about what we wanted and what made us happy with the placement of the wires. Was very patient with our barking daschunds. And his work was great and very nest. Would definitely recommend them to future customers

Allan D. did a great job helping me with my plumbing!

Jason L. Came out and did a great job on my HVAC system.

I’ve been with integrity for a long time. I’ve spent thousands having them replace my a/c unit, install lighting, etc. Recently, I hired integrity to replace my duct work in my 2,000 sq ft home. The technicians themselves were great, although each of them (yes I had to have them come out twice after installation bc they used smaller flex pipe on one end of my house and it was almost 9 degrees hotter than the rest of my house which they did fix by installing 2 new returns in my ceiling which I never needed in the decade I’ve lived here) promised a call from a manger named “Billy” to gift me some filters for the new returns and to reimburse me for the money I had to pay to have my security system fixed bc the duct guys cut the line in my attic. It cost be an additional $200 to have this fixed.

I have now called 5 times to request that the manager Billy calls me back. Every time I call, Billy is conveniently in a meeting and will “return my call within 24 hours”. We are weeks and weeks out from installation and I have yet received a call from Billy.

I didn’t want to leave a bad review bc the technicians who come out do a great job and I have used integrity for years but it seems like recently I am typically ignored. I have noticed in the last year that if I just have a scheduled inspection through my plan, and I rearrange my schedule to be here, the company usually calls and tells me they have an emergency and cancels my appointment. I was willing to be patient but after I’ve spent time calling and speaking with customer service reps repeatedly and they reassure me I’ll receive a call, this is my only avenue to communicate my frustration. I have left nothing but 5 star reviews for the last few years. I’m extremely disappointed.

Kyle was great! We had a drain line backup pretty far out and he got it taken care of. Real kind and helpful, had answers to all my questions. We always go with Integrity for our plumbing, heating and cooling.

Keith from integrity came out today to provide a quote on an air conditioning project. He provided tremendous insight into best approach and explaining details and value for the money. Out of many of the folks we have had out to quote, he is the first to provide expertise and consideration for our needs vs. just spitting out a quote. Kind of estimator sales person I trust. Their quote was also the best so far for on comparisons.

Thanks so much. Jason Liverio did a great job explaining what he recommended, the benefits, and importance of the recommendations. I chose to follow his advice and have them installed. Thanks so much Jason!

Service included installation of uv lights to prevent mold and mildew, cleaning, and a device to lower start up amps when unit turns on.

Excellent experience with Jason. He arrived right on time, communicated clearly before and during the visit, and did a thorough, professional job. He was very kind, respectful, and easy to work with. Everything went smoothly, and I’m pleased with the service. I would absolutely recommend Jason.

Mr Mark Robinson today work and help the house 7115 plumbing related problems. He did a very good job and he deserves 10/10 because he did that job in a professional manner with my full satisfaction. I appreciate him for little waiting for me due to the traffic problems to me. He also deserves special thanks for completing the work in time without any negotiations.

I was so thankful that John came out after 10pm, to assess the leaking issue under my kitchen sink. He was very knowledgeable & worked with my situation quickly. I look forward to have him out again, to replace the broken appliance & get me back in my clean kitchen again. The company employees were all super nice to work with, and kept in touch with me the whole time. I Appreciate a company who provides a great service, as well as excellent customer service. Thanks for helping make this issue less stressful!

John has been a life saver, with getting my Drain Box replaced & All the leaks under my kitchen sink repaired, so the damaged cabinets could be replaced. His friendly & professional manner was wonderful, during this difficult time. So thankful for this company sending us John, as we’re now your customer as long as you’re in business. Thanks so much again!

John has again been very helpful, with assisting the contractor so he could remove the drain box easily, to install the new cabinets. John’s always so pleasant, and he goes above and beyond, to make sure the job is completed to my satisfaction. It’s nice to have someone knowledgeable about my unique situation. It’s a comfort to know I can contact Integrity Home Solutions, and have John out that same day to rectify the problem. Thanks again for coming to my rescue. Another very satisfied customer!

Chris Kidwell, came out on this late service call, he did great work, found the problem, and fixed it. He was curious, very respectful, and just a nice person, I would highly recommend Chris to do your next job. Thankyou Chris for your professional work, your expertise and your such a nice person too@

Shane Bernard and Chimene Rivera were wonderful to work with from start to finish! They arrived right on time and immediately put me at ease with their professionalism and friendly attitudes. They took the time to perform a very thorough diagnosis and never made me feel rushed, answering every question I had with patience and clarity. They walked me through the entire game plan for my tub drain replacement so I knew exactly what to expect. I couldn’t recommend this team highly enough!!

I could not be happier with the work that Carlton performed for me in my emergency situation. He was knowledgeable, polite and answered all the questions!! I now have running water!! Thank you Frank Gay and THANK YOU Carlton for your professionalism and a job well done! 5 STARS!!

I have to amend my review, after I posted this the company representative called me and reviewed my issue, they refunded me $775 after I told them that other companies had said the job should cost around $600. Jessica was great and really seemed to care about how we were treated.

If I could give them no stars that would be a better representation of their services. They charged us $1400 to change a shower valve, but that’s not even the worse part! My husband had taken it all apart and had it ready for them and sent them videos, they showed up and had nothing needed to fix it. Gave us the price and when we told them it was too much he said don’t worry we will significantly discount it. Then we went to use it the next morning there was no hot water. Called them again and a different tech showed up at 8 pm, he did get us hot water, but they also put on the wrong fixtures that did not match ours( ours were fine to put back on). I spent a month trying to get some money returned, only to be told that they would give $200 if we didn’t do any bad reviews and would sign a satisfied customer agreement. Unbelievable!!!

Everything about this was professional, from the intake phone call to the completion of the repairs to the in depth report with photos. Jason was professional and courteous and very personable. Thank you for explaining everything, providing service level options/costs, and completing the repairs in a timely manner. It is always a pleasure doing business with Integrity, from plumbing to AC.