Reviews of local pros in Chamblee, Georgia

Great Service! We had a emergency problem in the middle of a Saturday. Called and they had someone out within the hour. Tony came and fixed it for us. He did a great job. The price was fair and reasonable, especially for a Saturday afternoon. Would highly recommend and use again!

Excellent experience with Nick! He was efficient and professional and didn't hesitate to provide us with expert knowledge when we had more detailed questions.

Tried to charge me $800 for the exact same work, or very similar, they did for me for $450. When I challenged, the tech (exact same tech!) came down to $600 and then to $550. So the work became $250 less expensive in the course of 5min? In fact, he started saying things that simply were not true to justify the inflating pricing. I pulled up his prior invoice to prove to him he was incorrect in his bizarre justifications. This was NOT a matter of not all jobs are the same. I clearly understand that. This was an attempt to gouge. Hate to leave this review because they’ve done stellar work for me in the past, but don’t try to cheat your repeat customers. I’ll call you back when you standardize your pricing. Actually I probably won’t. Got the work done for $410 by another firm. Disappointing…

Horrible service, you can tell they're trying to rip you off!!!

I asked for general price and described the issue of a drain clog where the floor drain is accessible, where the water isn't draining, and the clean out that's roughly 5' away is clear and dry (so the clog is in the middle somewhere). He gave me the price of $75 to look at it and then will quote full price but roughly $300-400 to snake if no toilets need to be removed in order to snake it. I said that no toilets need to be removed, once again it's accessible, and I agreed to the $75. Thinking maybe he didn't hear my first explanation of the issue, I went to explain that I'm hoping and thinking it should be relatively easy and thus on the lower end of his quote, maybe even less, since it's a small run and no toilets or fixtures need to be removed but also that is a new building and barely used, but also, I understand that what is found will ultimately control the final price.

Apparently just saying that offended him!! I guess they want to get in and then make up reasons to jack up the price because this guy then went on to say that customers don't get to have any say in what their prices are. Then said based off how I described the job, it'll cost me $700! But of course, could be more. I was shocked and said what happened to the $300-400 and he said it sounds like a $700 job. I'm like what's happening right now, who talks like this. He then goes on to insult me saying that I don't have any money, I'm broke, I need to go and figure out how to make money to afford him before I call, and so on. Well, I guess not everyone can screw people over to make money like he does but clearly he makes too much.

No one should work with people like this, they clearly have the intention of pushing the price up and overcharging. They want stupid people that don't know anything about their problem so they can screw you over!!

Everyone knows how it feels when your toilet is filling up with water when it should be emptying the water!! I tried to take care of the problem myself dumping dish detergent and hot water in the bowl. Then came the plunging but the problem only got worse bc it wasn’t a clog but a pump problem. Thank heavens for Nick with Emergency Plumbers who came to my rescue within 45 minutes. After snaking drain he realized it was a sewage pump problem. Once we located pump the rest was easy. Now thanks to Nick😇 my bathroom is back in business to help our flow continue for decades to come!

I employed Zurn Plumbing to re-run a gas line in my kitchen as well as cap an existing island sink. For the most part the work that they provided was fine. However, when cleaning up I realized that they had removed and taken the island sink faucet. This was after he asked if I wanted him to remove the sink and faucet and I said to just leave it. He said "are you sure" and I said yes, just leave it. I emailed the office on a Sunday and they called back the next day. The clerk that I spoke to said that they would be dropping off the faucet to me. When I asked why he took it, the response was "I'm not Eric, you'll have to ask him yourself." I told him that I thought it was something that they should handle as a company at which time he said that he would speak to his manager. I will not employ Zurn to do any more work on my house.

I called Zurn plumbing to help me unclog a sink drain They were very good and came out right away. The tech arrived and he and I came up with a plan to not only unclog the sink but also clean out a 3 inch perpendicular main. He ran a snake from upstairs shower and unclogged kitchen sink then started packing up. I asked him isn’t he going to check the 3 inch drain to make sure it’s clear as well ? No it’s OK it’s clear now . It will take too long to drain out 3” drain. Then I was presented with a $417 bill less 30 special. I called Zurn and complained that I thought the fee was too high for an hour service. An argument ensued about the area pricing for this type of work. A distastefull in your face refund was given. Two days later, all hell broke loose with water everywhere. I called back and they suggested I call someone else rather than fess up to their callous attitude and faulty workmanship by their tech. I finally call Pink Plumber, which came out within 2 hours. They cleaned the drain, but this time, scoped the 3” drain, ( plan original by Zurn ) and it too was clogged with grease and egg shells. P. P. spent an additional hour reaming out main pipe verified by camera scope. They were awesome . I hope Zurn can learn something about their protocol and become a professional plumbing company in the future.

This group gets 2 stars for easy scheduling and quick turnaround from initial call to coming out but the plumber sent out actually left us with more issues than we started with. Very friendly but didnt seem very knowledgeable - we had a leak staining our ceiling under our master bathroom and he said it was probably us leaning on the toilet as we flushed it which might make sense for our kids but we caught water dripping after when no one would have been leaning on it to flush. He "tightened a few things" and if the issue continued we needed to replace the toilet tank. The next day I see water spots on the plastic covering the ceiling hole - got another plumbing company out here - they confirmed it was not the tank and recaulked some of the toilet and no more water spots.

They also did a "full inspection" and found a valve that needed replaced on our water tank which we agreed to but then our powder room toilet would keeping running because of the new water pressure valve. I asked them to come back out and fix it which they did but $800 later I just feel like I got taken for a ride instead of actually getting a service.

Zurn had Master plumber Micheal out today to address my issue. I could not have ask for anything to be better about this service call. Micheal Introduced himself and handed me his card. He inspected the issue and told me what he could do to fix, got my approval and went to work. About 2.5 hours after my initial call the work was done for a price that was fair. He also asked me about any other issues i may be having that he could help with and there was a clogged bathroom sink we had been nursing. He fixed that too then Cleaned up the work area and wore shoe covers in the home. 5 Star experience from start to finish.

After flooding part of our basement, we had a Nation brand company tell us they would need to dig up our basement floor to repair a bow in the sewage pipe. We were referred to Zurn Plumbing Service for a second opinion. Two guys showed up, were very professional, ran their camera into the sewer to check if the first assessment was correct.

Thankfully they found no bow in our sewer pipe so we didn't need to sacrifice our new hardwood floor. Power flush was the recommendation. Saved us about seven thousand dollars.

Call these guys, you won't be sorry.

My father and I have both used Zurn Plumbing for both our houses and our businesses, and I have nothing but good things to say about this company. They are prompt, professional, and fair. Thanks to John, Jenne, Sterling, Mike, Shawn, Matt, and all the wonderful staff over at Zurn for all their help throughout the years!

My wife just had them out to the house to fix a pin hole leak in PVC elbow coming out of my water heater. Presented my wife with option of replacing the leaking PVC elbow for $413 and another $598 to replace pressure reducing valves. Second option, replace 2 hot water heaters for for $3132. Ended up charging us $274 to replace elbow only after my wife had them talk to me. Very disappointing as we had had a good experience with Zurn in the past. We likely need new water heaters (12 years old), but how could we trust a price for the replacement if they quote $413 for what at most was 30 minutes of work and a 50 cent part.

With the recommendation of my boss, I called Zurn to give a repair estimate for two toilets - one that had previously leaked and one that sometimes had issues with running water. For both toilets, the repairman immediately suggested a toilet replacement kit. While I was a bit skeptical of the same, immediate "solve" for both issues and the price ($380), I moved forward with the repair for peace of mind. The repairs were completed in minutes (making me again question the cost). The issues that completely disappointed me were: (1) the repairman asked to sit down at my dining room table with very "worn-in/stained" work clothes less than 6 feet away from where I sat, (2) while exiting my house, I noticed the repairman was not wearing his shoe covers and tracked dirt/mud on the floor, and (3) neither repairman wore gloves as promised when the appointment was made. The COVID, cleanliness and professional protocols are lacking. During these scary times, I will not be recommending this company to others and have followed up with my boss about my disappointing experience. I also called the company's customer service to voice my concerns and the representative simply responded that this went against the company's training. That's it...

Randy Heimlich was the technician who serviced our home and he did outstanding work. He repaired (rather than replace) our out-of-production kitchen faucet because it fit perfectly in our space. He discovered a major botched installation by our remodeler on a toilet and repaired it. With a lot of work he repaired it without having to run new pipe, saving us a lot of money.

Zurn is our "go to" plumber.

OMG...First let me say, that I don't trust contractors. It often feels like they are attempting to get over on me. However, we have to deal with them. We had a leak. We very much though it appeared to be a leak that we just had repaired and went through our insurance company, had mitigation, had to stay in a hotel for a month for our house to be put back together in a livable status again. After calling around to various plumbers, I landed on Zurn Plumbing. Boy, oh, boy am I glad I did. From the first phone call, I felt like I was talking to family. The lady who answers the phone, Dawn, is the kindest person on the face of the earth. We literally talked for like 45 minutes. I felt like she was my homegirl. She scheduled my plumbers to come out the next business day. They arrived within the window of time given. They called 30 mins before their arrival to let me know they were in route. They listened to my call with Dawn to understand my problem prior to their arrival!!! Who Does That??? An Amazing Plumber like Joe at Zurn, that's who! When they arrived you talk about the sweetest plumbers you will ever meet in your life...that's right...Joe and Von. They wore their masks without me asking. They wore shoe covers without me asking. Joe gave me a recommendation that saved my husband and I at least $600, which clearly showed his honesty, fairness, and transparency. My husband and I literally fell in love with him instantly (in a professional way of course...no funny business here). What we needed him to repair, he did so, both quickly and professionally. AND he even noticed a small crack that he knew would cause us to need a plumber again in the future. He did not ignore it, or try to tamper with it to make it worse. No, he is not your average contractor that I told you I don't trust earlier. On the contrary, HE FREAKIN REPAIRED IT on the house, knowing the plumbing drama my husband and I had just gone through!!! I totally asked if I could tip him. He refused. He said even better than a tip is a review. Thus, it is my absolute pleasure to write this review! If you need an honest and reliable plumber, call Zurn Plumbing Service in Chamblee, GA and ask for Joe. You will NOT regret it!!! We are definitely customers for every plumbing need (hopefully we don't have anymore) we may have in the future!

Noticed late Saturday that I wasn't getting much hot water, only to discover my pilot light was out. Tried to relight it unsuccessfully, and determined something else was going on. I called Zurn when they opened, (after having called another service who couldn't come until late Wednesday), and Zurn had someone here by 11a.m. Two really nice technicians, who not only repaired my heater, but cleaned the nasty dust, dirt, etc that was in the area where it's located. Without a doubt, they will remain my "go to" plumbing service in the future.

Zurn Plumbing came to the rescue after another plumbing company installed water heaters incorrectly and did a mainline repair job incorrectly that resulted in flooding of our entire lower level. They were professional and skilled at their job—top notch plumbers. We highly recommend them !

Zurn did a great job on a plumbing inspection for a client of our! You can't beat their $100 offer to inspect the sewer line with a camera! Amazing job, fast and accurate. Will definitely use them again!!!

I've been a customer of Zurn Plumbing for several years. I've used them in my business and my home. Today I had a break in my main water line to the home and Zurn did the repair - they were onsite roughly 2 hours. They did a nice job, as they have done in the past.

My beef is pricing. They charged me an exorbitant fee for the work done. In hind sight I should have pressed them on the charge prior to doing the work. I challenged the price after I was told the fee and spoke with a supervisor in the office. They gave me a 10% discount. Honestly, I felt I was overcharged at least 30% if not more. If I had known the fee they would charge for this relatively easy repair I would have called another service to get their bid.

Oswaldo Ramirez was an excellent technician. He arrived on time, was professional, diagnosed our problem and worked efficiently to take care of our leak. He expired each step, cleaned up nicely. I highly recommend Zurn Plumbing Services and Oswaldo, you will not be disappointed in the level of service and communication.

Matt and Cody came out to diagnosis a water heater issue and a drippy kitchen faucet. Matt was professional and knowledgeable. Additionally, he answered all my many questions with patience.

A few days later, I dropped a piece of jewelry down the drain in my bathroom sink. I called Zurn and spoke to Eric. ( I think that was his name.) I felt he was as concerned as I was. He had someone at my house within 30 minutes. Lucky for me Cody showed up and became my plumbing hero. He recovered my jewelry and cleaned the pipe while he had it disassembled. Thanks, guys!

I highly recommend Zurn Plumbing.