HVAC reviews in Decatur, Georgia

Very pleased with the heater and air condition installation. I had a guy do a spring tune and he said the installation work was excellent.

Excellent customer service. Fair, honest pricing. Professional. I will definitely use them for all of my HVAC needs.

Fast service, reasonable prices, all around great experience. My new go to for anything HVAC related. Highly recommend!

Just got a complete system. Shopped around first. You guys, this company gave me a great quote and replaced my system just 2 days later! And my oldest now thinks it’s ... wait for it ... too cold! Lolol I’d recommend these folks to anyone.

Michael was knowledgeable, friendly, and fast. Fixed our three problems in good time. My 15 year old system will be good for some more work.

I had a wonderful experience with American Energy Heating & Air. They were very responsive, friendly, and attended to the need for social distancing practices in this crazy time. I would highly recommend this company to anyone!

Very professional, and prompt. Our AC unit is 13 years old, and I was expecting them to say it needed replacing right away. They repaired it and said this may buy you a couple of years before it needs replacing. Very pleased!

Excellent service!! They installed a minisplit and did a very professional job. American Energy is the best! Very good people you can trust. Thank you Michael and Kathleen!

I decided to try American Energy due to the excellent reviews they have received on Nextdoor. I was very satisfied with my service, my technician, and the maintenance options they offer. I don’t think you’ll be disappointed if you give this company a try.

They did a great job replacing my AC for my upstairs unit. The process was super easy and Michael was very helpful from start to finish. Definitely recommend them!

Prompt and excellent service! I am pleased to support this family-owned and operated business in the Decatur area. In addition to being personable and professional, they DO NOT charge extra for week-end service! That is amazing! Thanks so much, Mike & Kathleen!

They bought out a local “mom and pop” company, Hilton HVAC, and returned my call and introduced themselves. I thought I’d give them a shot w/maintenance, and see how they handle something as simple as clearing out my drainage line. Told them not to proceed with anything without permission. Of course they did.

I got a call where they claimed I missed “numerous calls” (I had one missed call after I looked back) so they “went ahead”. They charged around $120 just to clear the line, which was exactly $101 more than the last three times the company they acquired charged.

This “flat rate” ripoff stuff may be normal with the bigger companies, but I don’t use them for a reason, and I’ll never use this company again.

They are quick to respond to service requests, show up on time and do what they say they are going to do. What more can you ask for?!

I would highly recommend this Atlanta, GA HVAC family-owned business to anyone in need of HVAC replacement or service.

American Energy Heating and Air is a top notch company top to bottom. From its outstanding customer service to its highly skilled technicians — Kathleen and Michael have earned our loyalty. Look no further for your HVAC needs.

The most important part of a service call is having a tech arrive to fix the problem. American Energy arrived on time, assessed and repaired my sick A/C on the spot.

I really liked that they took the time to explain what was wrong, explained the process and completed the work for the price they promised.

I was very pleased with my service visit. The service technicians were prompt. polite, knowledgeable, and taught me everything I need to know about maintaining my HVAC system. If I ever have an issue again I will definitely call American Energy Heating & Air.

I have hired American Energy several times: In emergency situations, repairs, freon recharge, trouble shooting the hubby's repair 🙂, and a complete replacement of the duct work in my crawl space. Each time they have been professional, courteous and fast. I highly recommend them.

Last summer, my A/C was on the verge of quitting (it was a 20+ year old system). Mike, from American Energy, came out on time and explained my options for a new system. He didn't try to sell me the most expensive option, but simply explained the different choices I could install. After deciding on a new system, the American Energy team quickly installed a new HVAC system. It's been a year since they installed the system and I've been very pleased with how it works! I would fully recommend them for any service and/or install need you have.

Very fast service and a quick fix. They are a trustworthy company that I have used many times.

Wow finally a great company for our systems! We called Kathleen when the A/C went out in our guitar shop. They came right out and instead of hard selling us on a new system they gave us the facts and options. They got our shop cool and we will definitely use them to replace our old system when our budget is better. They are the most honest dependable companies I've ever dealt with! A++++++++++

After looking over the current 22 reviews (at this typing) for American Energy Heating & Air, it amazes me how a company that was receiving highly rated reviews can go from sugar to s#!t with my experience. This company was the pick of the litter, from our home warranty company. Initially, they were very responsive to set up the appointment. The tech came out and "diagnosed" the problem with our A/C unit. He advised me that he would have to contact the home warranty company to get authorization to order the part(s). This occurred on a Wednesday, the following Monday we began calling "Kathleen" and left her VM after VM, with no return call (at the typing of this review), to get a status. I reached back out to the home warranty company, who advised that they didn't see a diagnostic status on our work request and that should have been updated within 48 hours of the tech being onsite. The home warranty company began calling American Energy Heating & Air and they never received an answer. We finally had to escalate this issue and switch service providers, who resolved the problem. Upon resolution, the home warranty company reached out to me to close out the request and advised that they STILL had not heard from anyone with American Energy Heating & Air. Based on my experience, the 22 reviews I looked at are bogus.