Reviews of local pros in Fort Oglethorpe, Georgia

Arrived on time, did the work efficiently, and followed up with a summary of the work after completing the repair.

The guy was very professional and knowledgeable!

Tech was very courteous and polite!!! A pleasure having Taylor work on our stove!!

Sears does not have any way to talk to a real person. All interactions are automated. They will give you a date for your repair and cancel at the last minute when you have rearranged your day to be at home. Then they will put off the appointment for several more weeks! We have waited about a month after we got the parts for our washer to get an appointment. For what it cost me at the laundromat, I could have bought a new washing machine!

I am very thankful that Glenn was able to get my A/C fixed.

Bill was absolutely OUTSTANDING. He was professional, he listened, friendly, super knowledgeable, efficient, and resolved my issue.

Very knowledgeable. Diagnosed the problem quickly. Did not leave until he was satisfied the unit was working properly.

The guy was incredible! Very friendly and knowledgeable. Informative and helped me fix my fridge.

The technician James that we had was Very professional, pretty quick, and very nice man.

Zero stars if it were an option. Have used Sears for over 10 years and used them to repair the cooling fan on my LG oven. 35 days after the repair, it quit working again. Only used the oven 3 times during those 35 days. I was informed that since it had been 31 days, I would have to pay for the repair again! $450 dollars. Well, thats about sums it up. 10 year customer gone. Good luck if you choose to do business with them. I will make sure I spread the word the best I can! Let’s see if a representative will respond to this post…. waiting….

He did a great job and was fast doing it

I purchased and bought an extended warranty through Conn's (that's going out of business in our area), so I contacted Conn's on September 9th about my Ice Maker not making ice.
The next day it so Sears contacted me via text scheduling a repair date at around the 1st week of October. I was contacted by the tech so that he could get an idea if what was going on. He then ordered a new I've maker.
We received the ice maker and shortly after received a text to move the date up to September 25th.
The tech came but the new ice maker did work (rotating wise) better than the old ice maker but it still didn't work. The tech said he'd order another part and be back October 28th.
We received the part and was contacted with an earlier repair date but my mom had a cancer treatment that day and I couldn't be home. I received no other earlier dates.
So on October 28th, the party was installed and we think and hope that the ice maker will work this time.
Going all this time without that ice maker was a big pain in the ***.
The long stretch of time is what frustrated me most.
I care for my mother in law, my mother and my 2 grandkids during the work week.
The rating for the techs, courteous, business like, and had knowledge of the repair needs,
I would rate a 5...

Very good service experience and ease of whole transaction was great.

Cancel my appointment with no reason. Cannot talk with anyone. Cannot even reschedule to be able to talk with someone. All you talk to is a AI person. Most terrible service I've ever had in my life.

Tech was here less than an hour and said the washer was ten to fifteen years old when it was one to two years old, the repair charge of seven hundred dollars was almost twice the original price of the washer. Next time I will just buy another washer. It would have been cheaper. Second came out and said the first tech did not diagnose the problem and just threw a part in, and that he couldn't take it back since it had already been installed. So after this almost 150.00 charge which customer service said I wouldn't have to pay anything. The total spent on repairing my 459.00 washer was almost double what I paid for the unit two years ago.bneedless to say I won't be using your service again

Sincerely
Mr. Graham

The technician called and scheduled an earlier work order. He was very professional
and knowledgeable about his work. He was able to understand my frustration of not having my washer for 7 months. He is a great asset to your team.

Thank goodness James came out today, he knew exactly how to fix our washer and had it running in no time. The guy you sent out twice before didn’t have a clue. Doesn’t make any sense sending someone that has no experience. This was ver frustrating but again so glad that James was here today.

Bill did nothing and had no idea that this was a warrant call. I’m only supposed to pay $65 and I showed him that from my policy. Didn’t even share what was needed to fix the unit. Mistake made somewhere

The service guy was great!!! The service planning department is horrible. My appointment was for Monday from 8-5. At 4:30 I got a message they would not be coming had to reschedule. Reschedule for today. Could not give me any time idea. Finally came about 4:30. Waited 2 days for a five minute repair.

Terrible service. We placed the Service call a week and a half ago. We explained what the issue was and we were told that this would help the technician to be better prepared with the parts so they can fix it same day. The technician showed up two days later with no parts, he was also 45 minutes late and did not let us know that he was going to be late or that he was coming at all. We never received a quote for the service so when he told us it was gonna be $580 to fix, we were forced to go with it. He rescheduled a new appointment for today for 4/29 (today) And we received the part yesterday. The technician no showed us today and did not let us know that he wasn’t coming on top of that. We called into the number and finally got a hold of a real life person, just to find out that apparently we got rescheduled for May 5th. No communication, terrible customer service, we asked for a discount and they told us that they don’t know how to do that. Despicable.

The technicians were polite. The AI scheduling, and communication was terrible. The microwave had the error code shown.. The technician had to come to see for himself, then order part (waste of two
Days). Part arrived and the technician came without proper tools, had to reschedule. Week later, Technician came without proper tools. Schedule again and came with helper, but needed ANOTHER part. Several days and Part arrived. AI texted the technician will arrive 9:31am. Technicians arrive 10:30. Finally fixed. Would not use this service again.