HVAC reviews in Norcross, Georgia

These guys were absolutely wonderful! They serviced my AC like I was royalty. Alvin and Willie fixed the issue with my unit, cleaned and serviced the entire system and did so in a very timely fashion. They even gave me a break on the total cost. Thank you y’all!

Jeremy came out on a Saturday and quickly fixed a problem with our main floor unit. He is awesome! We have been with Central Heating & Air the past 17 years. The new home systems (with upstairs zoned system) they installed almost 10 years ago have functioned so efficiently. We have been pleased with their annual maintenance agreement as well and we believe this really helps with the up-keep and overall health of our systems.

Nobody looks forward to the day that your HVAC system dies. My wife and I built our home in 1999 and we kept the original system in place for 25 years and it finally petered out this Spring. Central had been doing the maintenance over the past few years, allowing us to eek out a few more years before having to replace it. When it finally gave out, Chuck and his crew were great to work with. Mike came out and looked at our situation in order to put together a quote for the correct system for our home. He offered us (4) different options to choose from and went over the benefits of each. My wife and I discussed them and even though Mike did a great job of explaining the various options, I found I had more questions in order to choose the right product for our needs. I called and spoke to Keith in the office. That guy wrote the book on pros & cons in the A/C industry (not really but he sure could). He took the time to answer my questions regarding comfort, reliability, ease of use, etc. We settled on the Performance series with 2-stage compressor & furnace, and we added on the Guardian Air purifier (which we LOVE). Installation was quick, took the guys only one day to remove the old units and install the new system. The installers (can't remember their names sadly) were great. Cleaned up everything and took the time to explain the system and answer all of my questions.

A/C systems are not cheap, but Central gave me a great price (I shopped around quite a bit) and I have a fantastic warranty, which is nice after having to worry about repairs and failures from my old system over the past 5-6 years. I really appreciate the time they took with me to make sure I got the correct system for my house. We are loving our new system! Thanks to Chuck & the crew for doing great work!

Alvin did an amazing job servicing our three air conditioning units. He’s so efficient, thorough, conscientious and knowledgable.
He truly cares about his customers.

I have been using Central Heating &Air Conditioning for a little over five years now. Last week I learned my A/C unit needed to be replaced. Today they came to install my new Carrier unit and I was very happy with everything. They have always been professional and courteous and today was no different. I will be a customer of theirs as long as they will have me.

We needed help after hours because our cooling system was not working and kids and grandkids were arriving the next day. Reggie fixed the problem. Worked very hard and efficiently and got us back on track. Reggie is a true professional. I have used Central Heating and Air for about 40 years. Thank you for great service!

We’ve had a ton of issues with the existing ducting of our house and a very humid/moldy crawl space. A few other companies came out with quotes on repairs and tried to upsell us on what we needed. So it was such a pleasure when Dakota came out to not only check our system but also give us incredibly candid advice on what work needed to be done versus what was overkill, when he could have easily done the latter. He even found a small leak we weren’t aware of and was able to diagnose a problem we had with our a/c that morning.

We decided to move forward with an encapsulation of our crawl space and decided to get new furnace through central. The team came out, got the new furnace in, fixed our ducting issues my sealing them all, and added a new thermostat and filter box (one that doesn’t leak!). We couldn’t be happier with the results. Between their work and the encapsulation our air is so much cleaner, less humid, and more energy efficient. We will definitely be using central in the future — and a big shout out to Dakota for being so willing to answer questions and explain everything as our situation shifted to different needs. It made our lives a bit easier in a stressful time.

We had a system leak and a technician came out within two hours! Joshua let us know to expect him 30 minutes before his arrival, was kind and courteous, and fixed our problem immediately. We are so thankful for his help so late in the evening. Central Heating And Air never disappoints.

The experience with getting AC UNIT replaced was top of the line from initial contact to Central’s customer service who was able to provide appointment the same day with Mike. Mike did an awesome job explaining options and detailing the age of both units with recommendations. Jose and Seth showed up 1st thing the next day and was very professional with the installation process. Would totally recommend Central Heating & Air.

John did an exceptional job! He was thorough, professional and friendly! Great experience having my AC unit serviced!

Alvin was amazing! He was professional, efficient and solved my issue with the furnace quickly.

Update to my Cental Heating & Air Conditioning previous review.

Could not figure out how to add a new review, but today, March 3, Robert Martinez came out to give me an estimate for installing a new downdraft exhaust for my new, yet to be installed, downdraft. He was most professional, courteous and a pleasure to have him here to assess my situation. Within two hours of reviewing my needs and requirements he had provided a bid for the work to be addressed, and I accepted the quote provided.
While I am still waiting for other necessary steps to be competed, prior to addressing the exhaust, I trust, based previous experience with Central Heating and Air, the job will be performed as expected and desired.

Highly recommend this company and it's people.

Josh was the service tech for my semi-annual maintenance appointment. He did a fantastic job - on a scale of 1-10, he was a 12.
Highly recommend their service.

Central Heating and Air has been maintaining my system for years. I like to have it inspected before the full force of the Georgia summer kicks in, and Alvin was my technician for this inspection. He was very professional and explained everything in detail. If I needed service again, I would ask for him.

Central installed 2 of our systems and we have been using them since 2010 for maintenance. They have honored their warranty and fixed many issues that have arisen over the years. Alvin came yesterday for the fall checkup and was prompt, courteous, and friendly. After he finished, he made sure to explain everything he checked and let me know that things are working well. Very thankful to him and Central for keeping our systems running all these years!

So I told my wife about this company as I heard them from xtra106.3. The reviews looked good and so my wife called them up to have them come out and look at our unit. The house is only two years old and the guy said it looked like there was a part that needed to be replaced on the outside unit. He also told us that there is a vent in the attic that needs to be redirected. We signed a service agreement and had the part fixed outside but waited on the attic issue so I could talk with my wife about it. Now here comes the issue. We decided to get the attic fixed, but when I called the person that answered said the tech that came out never put the notes into the system. So then we had to schedule someone to come out to look at it and never received a phone call until 445 pm when they said they can’t come out. Apparently time is not a virtue as my family is very limited on it. And now we have to reschedule again as the heat is now starting to go up. I am very disappointed with this service and the lack of communication. I hope that I can come back and write a better review in the future or give an update

We are very grateful for Central Heating and Air Conditioning. I first spoke with Keith who got our service set up. They were extremely quick to come out—same day. John was very nice and informative. He got us up and running temporarily while a part was ordered. Repairs were completed quickly less than two days later and for $2000 less than what we were quoted from another local company. We highly recommend them and will be using them from now on.

I’ve used Central for years and they have been outstanding. Technician’s are friendly, knowledgeable and helpful. Technician Alvin provides great service and is extremely knowledgeable and just an all around great guy. I highly recommended Central and Alvin.

Joshua completed the semiannual services on my system. He was very personal and professional. He really cared about my family being safe and comfortable!

I depend on Central Heating and Air Conditioning to service and maintain multiple units including a whole house dehumidifier. Their technicians are always knowledgeable and professional and the advice they offer is valued. Today, Alvin and Billy handled the maintenance on the units at my house and they were very efficient and effective and are terrific representatives of Central Heating and Air.

Joshua B was professional, timely, and fixed our HVAC (furnace). Contacted Central Heating and Air in the morning, they came the same day.

Central has taken care of my properties for 10+ years. I enjoy working with this family-owned business and their team of knowledgeable, professional technicians. Alvin and Chris have helped my systems many times! Would highly recommend.