Constraction reviews in Honolulu, Hawaii

Last year (2013) my wife and I went to Home Depot to have our two bathrooms remodeled. We signed contract in June and work could not start until building permits were obtained. Work began in September and lasted until January (we had to be home a total of 30 days for the work). This was due to: materials not being sent on time, materials had to be re-ordered because of damage in transit to our home and numerous scheduling conflicts. Contractors included Kitchen & Bath Remodeling, Commercial Plumbing, Clifford Okinaga, and EMK electrical. During this extended installation piles of materials were stacked on our front Lanai and one of our spare bedrooms. Workers did not use drop cloths and did not clean up after they finished work. To top it off, the upstairs shower leaked because the drain was broken during installation which required repair work that extended the installation time. To add insult to injury, someone from Home Depot is calling to say that we still owe them for the project even though have emailed to them that I have paid for every thing.

I will never step into a Home Depot again and my wife and I are telling our friends and relatives to never use Home Depot for their remodeling.

My rating: -1000

Have you ever called the Home Depot and tried to get assistance? Good luck on that, as I waited 20 minutes three different times, only to be told that "I'll try to have someone in that department get back to you". I ordered blinds from the Home Depot at 421 Alakawa Street, and paid in advance for the installation. After waiting a week and not hearing back from anyone in the service department, I made several calls, spoke to the call center phone employee, who couldn't bring up the installation program in her computer and said she'd again relay the message to someone in the blind department. She went on to tell me that 20 minute waiting periods to speak to someone in the call center was routine, as there are very few call center employees, sometimes only one, and they are receiving 6-8 calls at the same time. The Home Depot doesn't understand customer service at all, and I don't recommend buying anything that they don't have right in front of you and that you can take home and install yourself. Forget about calling the "Call Center". Go to Lowes!

Went to Home Depot on Alakawa St. three separate times to shop for replacement windows ad doors. Average wait time was 30-45 minutes to have someone help us. We left each time. Wait, it gets "better"! On the fourth visit someone helped us within 10 min. After spending over an hour selecting almost $2000.00 in windows/doors, we were told before we place the order an installer would have to come to our house to get exact measurements. Makes sense. We had to pay for the service which is understandable. We paid over a hundred dollars using our credit card and were told someone would call to set up the appointment. A week later, no call. We called them. Another two days. No call back.