Home Builder reviews across the US

My husband and I went there is weekend interested in buying a home. When you enter the sales office there was a extremely nice woman behind the desk who welcomed you and wanted to find out what you were looking for, then she proceeded to hand me a clipboard to fill out my name and address. No sooner then we filled it out and sales person came out to show us the building site and price sheet.
We went through all the beautiful models and when we came back to the office I found out that the sales person had already checked out our address to see if apparently we were serious which does not sit well with me. When he found out that we were renting and that our landlord had decided to sell the house the sales man said to us “ is he kicking you out” which is absolutely horrible to say to someone you don’t know. At that point he did not want to give us the time of day. So I ask you is Kotler checking to see if you fit in their community then I say it discrimination. Please look out in giving them your information. They don’t know who you are and what you have in the bank. Their sales person should be embarrassed by their performance.

Tried to visit the model home today and wasn’t even able to walk through. Well, I could have walked through but because my agent wasn’t there I couldn’t. The woman at the front desk told me that if we ended up wanting to build my agent wouldn’t get any commission. How am I supposed to know if I even want to build if I can’t see it? Why would I waste my agents time before I know if it’s a serious option? Kolter homes, you most definitely just lost a customer and a realtor who would potentially send a client your way. Don’t waste your time going here unless you’re with your agent or are ready to work with out one. From someone who has built multiple homes I always recommend you have your own agent, do not use the builder.

***UPDATE TO THE REPLY TO MY INITIAL REVIEW***
We are on the waitlist for Sarasota, and they've been great. My review on PGA Verano is accurate as we were also looking in that area and I had some questions but can't seem to get a reply.

Wish I could actually comment on the homes and community but I have yet to get a return call after a month and 3 messages.

My wife and I just closed on our home in Verano. We had a great experience! Each person we worked with on the Kolter team (from sales to design to finance to construction to closing and warranty) was kind, pleasant and professional. The community and home are beautiful and we are excited to be Verano residents!

I lived in Verano when it was first being developed. Went through the pains of no club house or pool the first three years. After six years I moved. It took over one year to sell since the builder decided to build smaller cheaper homes and no golf courses. The development went from 2200 houses to over 6000 to be built. It has hurt everyone who bought early. The people who bought from me sold for $100,000 less than what they paid me. Not a good investment. Additionally, the taxes went sky high and the HOA fee is high. To do activities you have to pay extra for everything and nothing is at a low cost. The upkeep of the grounds around my home was terrible. The house had many problems including replacing the air conditioner after three years incurring a 6,000 expense. I was plagued with rodents and insects in my home and had much extra expense to get rid of and keep them under control. The place was also not good for a 50 year old single person. I found it difficult if you can no longer play golf or are single to make friends. Since moving I am much happier in a smaller development with houses further apart. At Verano you can put your arm out your window and almost shake hands with your neighbor. I do not recommend living here unless you are a city dweller.

Beautiful place. Has indoor and outdoor heated pool. However you do pay extra for the lot you choose. But included in the basic price then there’s of course upgrades you need to add.

Beautiful community, love the neighborhood, everyone is friendly

Beautiful community but in my opinion, deceptive advertising. Every lot has a premium - from $35,000 to $100,000. You may also want some upgrades, so it’s likely you have to add $100,000+ to their advertised prices. The attached villas (Treviso) are advertised “starting from $310,000”. In reality, they are in the high $300’s to low $400’s. They are all considered “inventory” homes - upgrades/colors, etc. have already been chosen and they are all under construction AND cannot be purchased in the 55+ section. Given my personal situation, I would not have driven 60 miles had I known the prices were $100,000 more than advertised.

Verano is a great neighborhood and dare I say one of the best in PSL! Had the pleasure of dealing with Kent who is truly one of Kolter’s sales superstars! He listens, understands and guides his “future home owners” like a true trusted advisor or home sherpa; he sets the bar high! Definitely would recommend Verano, Kolter and Kolter Kent!

Presentation was ok but the prices were very misleading. Couldn’t get any answers on thePrices & Financing. We weren’t impressed with the Tour of the Facilities. The tour guide would not tell us the reason why the Indoor pool was closed & we found out later there was a fire & that the lap pool was closed indefinitely. It was told to us it was closed for Maintenance.
Gym was old & Run down.

The community is pretty, but the availability of lots are restricted. Not many children are seen in the community. The HOA is quite expensive for the lack of what I get where I live now. My other concern is how Coulter controls the HOA when they are only the builder with as many houses that are present, the HOA should be run by a board. What is told to future residence is the assessment fee that will be put on them to pay Moving to a new home should not be difficult, nor should there be any kind of hidden charges

It was amazing the hole place is built beautifully I am dying to live there and with the help of Mrs Katelin Drougas who explained everything graciously made me believe it is possible. Very patient she is a very important asset to your development, she is knowledgeable and knows what she is doing I am surprised she is still working for PGA since I met her in July 2021I am going to stay in contact with her that she can help me become an owner in your community.

What a beautiful development. It is very well planned and there are so many activities to take part in. The home selection is great, as well. From villas to single family 2 and 4 bedrooms. Do check this location out if you are relocating to Port St Lucie.

Beautiful community, many different incredibly beautiful models! Base price at least $100,000 less than in Fort Lauderdale. However, from the other reviews, it seems upgrades and lot prices are about the same. The only drawback is that is quite secluded from shopping areas and other basic necessities.There is a Publix and a 7-11 but that’s it for the nearby area. Hoping to see more commercial development in the area.

I revisited Verano recently and my impression of the community is the same. However, this time the sales reps were extremely busy. A sign of the housing market changing, I guess. I recommend making an appointment.

Kolter 55+ communities are beautiful. Models are gorgeous. In Verano, the drawback for me, is that there wasn’t a model for the Kimberly.

My main concern with Verano, is that despite being a 55+ community, apparently, no consideration was made as to how residents would get around if a time comes when they are unable to drive. The nearest Publix is an hour and a half walking distance. A shuttle or bus service would help. This is the main thing holding me back.

PGA Verano homes come very close to what I imagine as my “dream home”.

The model homes were beautiful but the sales staff…
I got the feeling, as customers, we were an inconvenience. An annoyance per say. A salesperson should NEVER judge a book by its cover because the all in price was something we could easily afford but customer service goes a long way.
Also, due to the pricing structure, EVERYTHING was an additional cost so you really never knew what you received for the base price of the home.
When I asked about lots and costs, as compared to other new home builders, (very few lot’s available) the cost was VERY high.
We left knowing we would NOT purchase a home in Verano due to how we were treated in the sales office.

Beautiful new homes with enormously high ceilings! Active community with lots to do and a huge pickleball courts!

We had a wonderful experience with Kent our salesman and John our project manager. We had a little area of opportunity that we encountered near closing and move in date. We wrote the customer service for help with our issues. We were professionally greeted by the landscaping company to fix the issues. When our 60 day review came, Harry the overall contruction manager went above and beyond what our expectations were. The whole time we were treated with sincerity and value by John and Harry for being Kolter homeowners. Thank you so much for the amazing service.

I am a very dissatisfied. Homeowner at PGA Verano. Don’t get me wrong, it is a very attractive community with lots of amenities. However, we pay a high Price for quarterly maintenance fees. We are typically ignored when we have any kind of issue. Some examples are as follows: Several months back we spotted cracks in our foundation and home and asked Kolter about it. Without coming out, they said it is cracks in the paint and blew us off. Now, I have oil stains all over my driveway where the maintenance crew does their yardwork. I brought that up to Kolter and was told, once again without coming out, it must be rust and I should take care of it myself. I also noticed that my sprinklers have stopped working. I reached out to Kolter one more time and this time got an email response from a gentleman, named Harry who said that “you warrantee is up and that is now an HOA issue” and that I would need to go to the clubhouse in person and talk to them. When I emailed him back to inform him that I work in West Palm Beach and I’m not available to go to the clubhouse during the hours they are available and could I please have a phone number or email address at which to reach them. He proceeded to ghost me. I have emailed multiple parties at Kolter on several occaisions, asking for a phone number or email to the HOA to resolve this type of issue and no one responds. I also do not get responses from messages and emails regarding back gate issues and slippery mold growth on the pathways.

For the amount of money that I pay to live in this community, I shouldn’t have to spend hours trying to reach people when things aren’t right.

Positive experience at the PGA Verrano Design studio event. It was great to see the various options and upgrades for each home.

Great spot, more diverse than you may think.

Built a home… a bunch of issues from design flaws and HVAC system that does not produce enough for the upstairs bonus room! They never want to take responsibility for anything that is wrong with the home! Now we are stuck here in a hot house. Beware of the closets they advertise as a walk in closet but nothing fits in the closet because the door is too big.. You can’t hang anything in the closet.
That is for the Riley Model…
Kolter Homes you suck!