Home Help Agency reviews across the US

Always appreciate the great service!

a real person answered back immediately!! great customer service

Quick easy answer, wished I’d been able to check online for the info

Great company with good bins and great service

Super easy to schedule a bulk pick up. Very professional and executed perfectly. Very nice.

Nice responsive customer support -- they quickly take care of any issues

PinWaste does not answer the phone. We called & waited about 20 minutes & they never picked up. How do they stay inbusiness?

The customer service team was excellent, very polite and super helpful. 10/10.

It feels great when you get more then you pay for... your staff(Nicole) was great

PIN Waste did a perfect job today in cancelling my service. It only took one email from me and their response was immediate.

Worst company ever met! Accounting is a such a mess, random charge and no reliability at all. Is passing all info. to HOA. If you can, avoid them!

Your drivers are great.

Excellent Customer Service - had an issue that was quickly solved. VERY impressed with Arissa.

Signed up for the clean a can/bin. They skipped my home and told me my bin was not outside, when it was. I contacted customer service and they were not helpful one bit. Frustrating that they aren't held accountable.

I was on line with madison and she was really great and helped me through all my promblems.
Thank you

Worst company. Scheduling a bulk-item pick-up is a nightmare. Unable to log into account after they changed their website and waited 16 minutes on hold as caller #2 before the system decided it needed to take a message and then hung up on me. This was my third attempt to call.

Customer service was great. I have ordered home services for a very good rate. Madison helped me out

My anxiety was resolved in just 30 minutes. Thank you very much for the convenient and efficient communication channel and staff, Arissa. Thank you

Not customer friendly or professional company. Took months to get a new trash can after ours was damaged and I had to call multiple times. I would have let it go but when we had a second issue they were beyond rude and unprofessional (actually hanging up the phone on me twice). Don’t have bandwidth for that negative energy in my life but forced to use by the HOA so just avoid interaction whenever possible. Avoid them if you have any choice.

HOA managers, don't force resident to sign up with this company.
Their customer service is very unprofessional , insincere, curt response and horrible manner. They charge resident for little things. I signed up for bulk service many times and know the procedures. This time they didn't pick up blame that I didn't sign up, and want to charge extra $ for something they mess up. Unethical business practice. They provide no apologies.

Appears to be a legitimate local company. Looking forward if they can provide better service in local community. One thing to improve is that the office hour is from 8:30. No one answers call until 9:00.