Home Help Agency reviews across the US

Great team and great service! I spoke with Madison on the phone and she was so sweet and so helpful. 10/10 recommend Pin Plus.

Easy to send requests via website. Great communication back from Nicole. Looking forward to arrival of new bin that cracked. Thank you PIN waste!

Who gives their waste company a good review without being asked? I guess I do. Mostly because you only think about your waste company when something goes wrong. We replaced our old waste company with Pinwaste several years ago and I have nothing but good things to say. They do a good job, are reasonable and fix the occasional slip-ups quickly.

I had a great experience with Pin Plus! Madison provided exceptional customer service. Prompt, helpful, and friendly. Thank you!

Staff was very help when ordering larger bins. I gave 4 stars because I have to pay $80 because the previous tenant had the worlds smallest trash can and I had to take over what was already there.

Had very pleasant experience with the Pin Plus team. Reported a trash bin damage issue, got a response from the team the next day, and received a replacement bin during the next trash service.

I called to report the missing waste bin on pickup day. The associate assured me the bin would be replaced; however, the replacement will not be delivered until Thursday. What do I do with the waste for this week that now stinks?

Absolutely the worst. Didnt take our trash, resulted in our bin overflowing for TWO weeks to the point where we had a swarm of flies and maggots. Their response was to wait till next week.

How? The bin is still full from last week’s trash!

I have had to deal with PIN customer service a couple of times as they switched out my large cans for smaller ones and to replace a broken can. The customer support rep has been very helpful, kind and responsive and I very much appreciate them. Thanks for being there.

Madison was a great customer service rep. she was funny, and sold me on Pin Plus. Thank you and Happy Holidays

I worked with Arissa when it was announced the vendor would be changed. Since we are not full time residents in our complex we needed a different time frame for swapping out our trash bins. Arissa worked through our needs and came up with a solution which will work well for us. It’s refreshing to experience GOOD customer service. Thanks.

I recently called the PINWaste office at Mission Center Road regarding an issue that I had with my trash and recycle bins. I was assisted by young lady named Eileen. She was very friendly and professional on the phone. She took care of my issue and several days later even called me to follow up to make sure that my issue has been resolved. Thank you Eileen! I am thoroughly impressed by your professionalism. You are an asset to your company. Keep up the good work!

Nicole and other representative was very proactive and helpful to arrange the exchange of our bins. We exchanged the over sized trash and recycling bins for the 65 gallons. Thanks again.

I am pleased with Pin Plus customer service. Their website was down so I couldn’t reserve my trash bin to be cleaned for a clean-a-can event in my community. I reached out to them via email to inform them of website reservation issues. Within a few minutes I got a response from from their customer service who apologized for the inconvenience but quickly booked me for the trash bin cleaning. They are very responsive and respectful.

We've been using PinPlus for pest extermination, window cleaning, and dryer vent cleaning and their service has been nothing short of fantastic! The team is professional, reliable, and always goes above and beyond to ensure quality results. Booking is seamless, their pricing is awesome, and the results speak for themselves—our property has never looked better, and pests are no longer an issue. Highly recommend to anyone looking for top-notch home or business maintenance services!

Arissa from Customer service at Pinwaste was very helpful when our small green waste bin was missed during pickup and our blue recycle bin need replacement. We were two days late notifying about the missed pickup but they still accommodated and sent an individual pickup. At the same time they put in a request for blue bin replacement. So all in all it was easy and efficient. Very pleased with the experience.

The HOA Property Management company who serves the HOA community I live at hired middle man PIN Plus to pick up our trash. The haulers they use are sub-par, and more than a few times have missed picking up my or other neighbor's trash that were placed outside the night before, but overlooked on pickup day. PIN Plus needs to be held accountable for these "fails" and not make excuses about their haulers being short-handed, or attempt to explain it as the resident may have failed to put their trash bins out timely (they were put out the night before). Get a small electric car or truck, and come pick up the trash that your haulers miss. And/or provide the customer with a credit to have a bulky item picked up for free, or a free cleaning of their trash bins- then hit the hauler for the special service costs.

Very bad company. Surprised that they are still in business. They missed our regular pickup and didn’t make up with a recovery even they said so. Hot summer and rubbish under the sun. It’s ruining my neighborhood.

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Update after several days (first contact was first thing Monday morning, both phone call and online tickets and second contact was this Wednesday morning), the trash is still not picked up as the end of Wednesday.
As you can imagine, it's not their fault. It's some other company call waste management's responsibility. (Question here: who did I make payment to? The answer: PinWaste!) But it's waste management to blame!
Obviously the waste was 'managed' very poorly. Can the waste management change a manager or should the manager step up to do a recovery victory run?
Super frustrated. Before you decide to move to this region, do yourself a favor and do some homework on the trash situation. You will thank me and yourself later.
Will call up waste management tomorrow and we will find out how many people are doing the real job (a.k.a. collecting the garbage) vs. sitting in the office. Stay tuned.
Teaser: tomorrow, a picture with can full of flies will be uploaded.
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You see. I didn’t even get paid for this but I do what I promised. A video with full can of flies is uploaded (it may take some time to process and show due to google censoring as you know).

Shiny Cleaning Agency offers a reliable all-in-one turnkey solution to ongoing cleaning needs for commercial and residential clients. Their customer service is excellent and their staff is efficient, professional and always going the extra mile on any job.

Shiny team help my family moving my belongings and help us cleaning our previous home and our new home. They were there for us last minute and now they help us with a monthly cleaning. I will always recommend them. Thank you!

Wonderful company to work with! The CEO is understanding & pleasant to coordinate with, and addresses all of your concerns promptly. They moved my family of 4 with all our possessions, including cleaning diet off long stored items at the rapid pace we needed. Thank you again!