HVAC reviews across the US

I want to extend my deepest gratitude to Leonard and Dale for swiftly responding to our HVAC system crisis when we discovered water beneath our furnace. Leonard promptly arranged for Zachary to come out within a few hours. We have been relying on this HVAC service in Fontana for years and their consistent top-notch service never fails to impress us. The cost of their services and repairs are always reasonable. But what truly sets them apart is the amazing team that represents their business. The office staff and technicians, like Zachary, have always been so incredibly kind, friendly, and helpful. A huge thank you to Leonard, Dale, and the entire team!

Zachary and his crew replaced our two decade-old furnaces, and we couldn't be more pleased with the outcome. They installed a new two-stage multi-zone system together with a mini-split. This replacement not only introduced central air throughout our home in Fontana but also significantly reduced our annual costs for all seasons. Zachary's profound understanding of the energy-saving program and his guidance made the process a breeze to navigate. We can't recommend Zachary and his team enough. They clarify each stage of the operation and consistently deliver on their promises.

i can’t say enough good things about this ac repair team and their workers. i’ve called them a few times before for ac service and was always happy with the results. today, they handled a big job for me—replacing both my furnace and air conditioning unit. big projects like this usually make me nervous, but as always, dale and the crew were professional, quick, respectful, and really friendly. after working with them, i’m definitely a customer for life and will recommend their ac services to everyone. from the great customer service when you call to the final fix, you really won’t find a better group for ac repair!

The heater wasn't producing warm air, and our technician Leonard arrived promptly on the same day. He conducted a meticulous inspection of the problem, replaced the malfunctioning part immediately, and explained his process as though he was teaching a novice technician what to look out for in the future and how to maintain the system correctly. Leonard also did an excellent job of checking that the rest of the heating system outside of the immediate issue was functioning to standard. He was very transparent about the parts used and the costs, and provided discounts and coupons without being asked. He suggested some measures to enhance the safety of our system, not as a sales pitch, but out of genuine concern. His service was carried out in Fontana.

Leonard arrived punctually to service my heater. He thoroughly detailed the steps of the process. The service call fell under a maintenance agreement. Leonard discovered that the furnace igniter was operational but was worn to the point it could fail suddenly. We talked about the furnace's age and my usage patterns. He also offered a cost estimate for the replacement, including labor. The quote seemed reasonable, so I decided to proceed with replacing the worn part. Overall, I'm very pleased with the service provided by Porter Family Heating & Cooling in Fontana.

The entire process was really smooth from beginning to end. Zachary answered all my questions and provided a clear understanding of what to expect. The installation team worked diligently throughout the day and was respectful and tidy in my home, even around my pets. I received three estimates—one was quite budget-friendly but suggested equipment that wouldn't perform well, another was overly expensive and promised additional services, including price matching, which they didn't honor. Then there was the third option, which offered the perfect equipment for my needs at a fair price. I am absolutely thrilled to have a cool house this summer and would recommend Zachary and the team without any hesitation. I do wish I had been informed about the landscaping considerations before installation day, as a couple of plants were unfortunately affected, and one fern ended up buried under the outdoor unit pads. If I had known earlier, I would have trimmed back the plants and moved anything in the way to help the crew.

Incredible Service! I returned from a trip to discover my AC unit had given up the ghost. Despite it being a weekend, I reached out to Porter Family Heating & Cooling, known for their round-the-clock service. Leonard, one of their technicians, was quick to respond. We had a detailed conversation, during which he addressed all my queries in a knowledgeable and professional manner, helping me decide on the next steps. He offered me different solutions and choices. Without even considering other providers (which is unusual for me), I decided to go with a new AC unit replacement. Leonard passed on my information to Dale in the office, and I sealed the deal. What's more, the installation was scheduled within just a few working days. Remarkable customer service. Leonard handled the installation and left me a satisfied customer. I'll definitely be utilizing Porter Family Heating & Cooling for any future AC related needs and will be spreading the good word.

I have to say, these guys are true HVAC professionals! They really know their stuff when it comes to AC repair and American Standard equipment, and you can tell they care about making sure their customers are comfortable. When I had a leaking evaporator coil this summer in Fontana, Zachary came out himself to check things out. He found that my ductwork coming off the plenum in the attic had holes and leaks, and wasn’t set up right. They completely redesigned and fixed my ductwork, and now the airflow in my house is perfect—everything is cool and comfortable. Zachary even took a moment to help me with my water hose when I was having trouble with it, which really showed he goes above and beyond. My first experience with them was during the winter when my system wouldn’t turn on during the coldest day. Leonard, one of the techs, came out and found that my thermostat was bad and the system wasn’t wired properly, since it was installed by someone who wasn’t familiar with American Standard systems. Leonard fixed the wiring and got the heat working for my family that same day. Months later, my system is still running perfectly. I highly recommend these guys for any AC repair needs in Fontana!

my home warranty company first sent another business to check my heater. that company said it was broken and needed a full replacement. i decided to get a second opinion, so i called for heater repair in fontana. dale came out, looked at the unit, and agreed there were problems, but he checked the manufacturer's warranty and saw it was still active. instead of spending over a thousand dollars on a new, lower quality unit, dale made sure all the needed new parts were installed in my current two stage furnace at no cost. really impressed with their heater repair knowledge and service.

I had an issue with my furnace and called for help close to closing time. I wasn't expecting much since it was late, but to my surprise, the technician arrived within 30 minutes! He was very respectful, clean, and even wore shoe covers to keep my home tidy, which my family appreciated. His expertise was impressive—he provided valuable information and saved us a significant amount compared to other estimates we received. The service was quick and efficient, and they completed the repair perfectly. I’m definitely going to rely on them for any future heater needs!

i found out on a tuesday evening, right when it started getting warm in spring here in Fontana, that my heater wasn't working right. the fan wouldn't turn on at all. i called for after-hours heater repair, and leonard got back to me quickly. he showed up just when he said he would and got straight to checking the heater. he figured out the problem was a bad capacitor and swapped it out for a new one. leonard also took the time to check the capacitor inside the furnace to make sure everything else was good. he explained what he was doing and was really careful and professional the whole time. thanks to leonard, my heater was up and running again fast. highly recommend this company for heater repair in Fontana!

excellent service - top notch ac install - very professional my old ac unit started acting up, and my home warranty only covered a small part of the repair. i decided to get a new system, so i reached out online for local ac repair companies. leonard called me quickly to set up a visit, and a couple others did too. leonard came by right away, even on a weekend, to check out my place and help figure out the best system for my needs. he got a proposal to me super fast. the other companies were fine, but they charged more and didn’t really explain things as well. after choosing this company, we scheduled the installation for the next week. while waiting, leonard even came out and added more refrigerant to my old unit for free so the house stayed cool until the new system was ready. i went with a high-efficiency ac and thermostat, and after a couple of weeks, i’m really happy with it. the new system is super quiet and keeps everything nice and cold!

Overall, I had a fantastic experience. Our furnace wasn’t firing up and we were worried it was time for a new HVAC system. Another company had already tried swapping out the ignitor and flame sensor, but nothing worked. When Leonard from Porter Family Heating & Cooling arrived, he was very friendly and professional. He made sure to keep the house clean by covering his boots and had a great attitude. Leonard checked the error codes and quickly found that the problem was a stuck pressure switch. He cleared out the tube connected to the switch and, just like that, the furnace was working perfectly again in about 20 minutes. Really fast and skilled service—I’m so glad I called!

leonard came by to finish repairing our furnace and also checked some of the thermostat controls. he was very friendly and professional. zachary was really helpful with getting our appointment scheduled and helped us sign up for their furnace maintenance plan, which is great for saving money and keeping the furnace running smoothly. i really appreciate a company that takes great care of their customers, does excellent work, and explains everything clearly.

Superb service! Our warranty company directed these professionals to assist with our furnace that broke down during a cold spell. They showed up the following day to repair it, which was impressive. It felt like we were valued as regular customers and not just a warranty job. Zachary was our technician who did an exceptional job, not just in fixing the issue but also in his professionalism and respect for our home. He communicated the problems that led to the breakdown clearly. I appreciate Zachary's and this team's professionalism and integrity. The office staff who supported us multiple times throughout the process also deserve appreciation. I would certainly recommend these professionals to anyone who needs help with their furnace.

just had my furnace looked at for routine maintenance by zachary. he explained what he was checking and answered all the questions i had. my thermostat was giving me trouble, so zachary let me know about different options that would fit my needs—he didn't just push the priciest one. after he put in the new thermostat and made sure it worked, i asked a few other questions about my heating system. he was really patient and gave me helpful suggestions on products that could keep things running smoothly in the future. zachary was honest, knew a lot, and if he wasn't sure about something, he called the office to get the right info. i've always had a great experience with porter family heating & cooling, and zachary made this visit even better.

My heater required an unexpected replacement, and Dale from Porter Family Heating & Cooling came highly recommended. I was thoroughly impressed by the swift communication and prompt action to visit my home for both the quote and the installation. They diligently ensured that the heating system was functioning to both their standards and mine prior to departure. Their professionalism made me feel at ease with Dale and his colleague on-site. They were punctual for the installation and immediately got down to business. I would wholeheartedly endorse Porter Family Heating & Cooling to anyone in need of a heater replacement.

after moving into my condo, i discovered the mini split hvac units installed by the previous owner were giving me all sorts of issues. there was leaking, some damage to the walls, and at times the air conditioning or heating just wouldn’t work. i reached out to several hvac companies for help, but none could really fix the problems or give me real solutions for my mini split system. when i finally called this hvac company, leonard answered right away and was very helpful from the start. he asked about the specific mini split units i had and took the time to look up the manual for the cooper & hunter models in my place. leonard and dale came out and quickly spotted that my units were not installed properly. they even found that the wiring on two of the units was crossed, which meant they couldn’t communicate the right way with the roof unit or remotes. after they fixed each mini split and explained everything to me, i decided it was best to have them reinstall the entire system to fix the original installation mistakes. zachary and dale handled the reinstallation and did an excellent job. they even added small access boxes under each mini split, so it’s easy to check behind the wall if there’s ever an issue in the future. i highly recommend this team to anyone in need of mini split or hvac work. they are quick to respond and were able to come out the same day or the next day whenever i called. i feel confident only letting them handle my hvac system, especially with how hot it gets here in california!

Porter Family Heating & Cooling just completed the installation of my new American Standard Furnace, which was necessary after 27 years of use. Zachary did an excellent job with the setup, ensuring the system was fine-tuned for the best performance and updated all my ducting for both the water heater and furnace to meet current standards. These guys truly excel in their work. If you need assistance, reach out, and their team will definitely provide outstanding results. They also recently replaced the blower motor on my 22-year-old Comfortmaker Furnace. Leonard inspected the heat exchanger and confirmed it was still in excellent condition. He also repaired the wiring on my humidifier, which had a faulty electrical connection. Fantastic service overall!

The professionalism that Zachary and his crew displayed during the furnace installation was exceptional. He arrived at my home promptly for the estimate and listened carefully to my needs, providing the best solution. He explained the furnace system he installs, which is top-notch, and highlighted all the great features that come with it. The thermostat is especially impressive. On the installation day, Zachary and his knowledgeable team removed my outdated ductwork and replaced it with a modern, efficient duct system. They completed this significant job in just 2 days. Now, my family and I are enjoying the comfort of AC that we didn't have before, and heating the house will be much easier than when I only used wood. Zachary and his crew are truly amazing at what they do, and I can confidently recommend their services to anyone in need.

I previously left a negative review, but I was mistaken. The team truly stands behind their heater repair work and goes the extra mile to make sure customers are happy. They replaced the coil on our heat pump, and recently came back to fix a leak and add refrigerant. Their service has made me a loyal customer. It's great to work with a company in Fontana that shows such honesty and care. Dale was excellent today—on time, skilled, and very professional. Leonard did a wonderful job before as well.