Appliance Repair reviews in Boise, Idaho

Information about Jake’s schedule was mostly useless and no way was available to comment on it. When he did arrive, he did excellent (although costly) work and was very personable.

I felt the Sears technician was very helpful and assessed the problem .. he identified quickly the issue and recognized it wasn’t a simple fix.

Easy to make an appointment for a repairman. The technician called me the next day to tell me at about what time he would arrive. He was considerate. Took time to explain the problem and answer my questions. The fee was as expected.

No business address. Still provides service, but cannot visit the business

Jake did a great job on my washer. He earlier fixed my refrigerator. Neat and clean. On time. Thanks

Rhyen was wonderful as usual! Has been to my residence several times and always a pleasure to chat with him. Same issue with fridge needs addressed every time but definitely less expensive than purchasing a new one. Ryan works his magic with his steamer and whaala ... fixed! Thank goodness for warranties 🙂

Service on my microwave was excellent. Jake was excellent also.

We have used Sears for years. They always seem hard working, access the problem quickly. We would definitely use them again. SEARS all the way. Please never get rid of your repair service department

Mark notified me he would arrive in 35 minutes. He introduced himself and proceeded to work on washer and dryer. Mark was careful not to create a mess or damage anything. I would highly recommend using this service again and telling my friends.

Jake quickly repaired the leaky water dispenser on my refrigerator. I appreciated that he explained to me what he was doing and why as he worked. He also explained to me the importance of flushing the water through the dispenser after replacing the filter. I had recently replaced the filter and had not flushed the water through the tubing.

Jake was professional and courteous. He arrived and spent time explaining things to me. He evaluated the situation and found out exactly what was wrong. He also gave me advice on another appliance that was not working properly. This was above and beyond his requirement for this service call.

My service tech was excellent your scheduling department SUCKS as the tech showed up not on our scheduled day (Wednesday- I waited 4 hours) but 2 days later (Friday). Your lovely company does not have a way to speak to an agent (all numbers end up at the same unhelpful recording) and all the choices offered in your online “chat” do not cover all circumstances. I will not be renewing my service with you in September.

As the current provider Sears has contracted with, you have successfully succeeded in tarnishing Sears previous good history. Your telephone contact seemed more interested in trying to sell me more coverage on my other appliances, even after telling her three times that I just want to make a service repair appointment.

If it was just for the work they do when they do the work, it would be five stars. They were fast to respond, and the repairman was kind and knowledgeable. However, if there are any further issues that need paperwork done, etc. I would give five stars. It took them about six months to get American Home Shield the paperwork needed to approve a fridge replacement because some repair items were no longer made. Thank goodness we had a garage freezer and mini fridge, but six months without a good, appropriately sized fridge was horrible, and no matter how many times I asked them, they’re answer was “wait 3 days”, after which we still never got an answer. Eventually they did send it, otherwise it would be one star.

Very helpful, quoted costs of repairs and extra services that were optional, some of which he offered tips on how w I could take care of on my own.

It took 2 visits, but Ryan was able to diagnose & fix our refrigerator from chiming repeatedly, yet made sure our ice/ H2O dispenser were able to do their jobs before he left! He was super nice & explained how everything was fixed and what to look for incase any other issues come up! 👏🏼👏🏼👏🏼

Jake was very professional and polite. He did a great job fixing my fridge.

Jake is an awesome technician as well as a super nice guy. He really knows what he is doing, quickly assessed the problems, and kept the service charges as low as possible. Communications about status and time of service were excellent. Very glad to have such great response available.

Jake was great! Awesome communicator, on time, knowledgeable

Jake went above and beyond repairing our dishwasher. Very satisfied.

Jake was great, showed what was wrong fixed it and taught me something new I didn't know. High marks.

Very nice gentleman, keep me informed as to eta, got right to work and got the job completed.