Landscaping reviews in Meridian, Idaho

Very friendly and knowledgeable! Big help in choosing landscaping.

Customer service is horrible
I bought 60 tress Monday and I’m still waiting for them to be delivered
No one answers their phone

Love this place. New favorite and close to home. They have everything.

Prices were a little high, but selection was excellent . Service was superb.

Lots of selection and knowledgeable staff. I need to decide what trees to get so they can get them planted for me.

Told us open till 2 on Saturday we got there at 12:00 and they were closed. Not how you do business

Beware of relying on their recommendations. They would not take back a plant they recommended but turned out to be unsuitable for our property because of sun exposure

Andrea is so helpful when purchasing products from here. She will take you right over to what you are looking and educate you on what you are purchasing!
Thanks Andrea 😊

I bought 100 trees and when they were transported they looked dead but when they where planted they bloomed with tons of life I am very happy with his service of his company 5 starts from me the owner is a verry honest man

It's a beautiful nursery with an enormous selection of shrubs, flowers, herbs and trees. There were several of us there, roaming around, ready to spend some money, but they were closed today, Mother's Day. Darn it.

They seem to be short staffed but they always have great plants good stock. I typically shop at Cloverdale because they have the best prices Mr. Irby is just a little more but always have things in stock that Cloverdale doesn't.

Jon is incredibly responsive and does an amazing job communicating. I appreciate his professionalism and hard work!

Landscaper burnt our yard with fertilizer and did nothing to repair the damage

Andrea is kind, helpful and goes above and beyond for her clients! Recommending this place to everyone who wants great customer service and beautiful plants!

I generally take the time to write a review when I receive exceptional service or quality. But in this case the service And the response of management were so outrageously poor that I felt the need to put the rest of the world on notice!
We Requested and paid for the design service. The designer/ manager showed up and took pictures but after two weeks of nothing, we started calling wondering what was going on. (We had indicated we wanted the job done ASAP, and we were told our timing was good as it was still March.) Several days/ calls later, we received a bid, no desig n, just a list of plants and a total cost. (We had no idea what we were getting but they were ready to charge us for it!)
I emailed back saying I had paid for the design and couldn't approve the work, without understanding what I was getting. Again, several weeks went by, several phone calls were made, And finally an angry visit to the site on Chinden with the demand to talk to whoever was in charge. And guess what? The person who is in charge never shows his face! Employees say the owner can't be contacted: no one can address issues other than the same designer/ manager we had been trying to work with to no avail. Most of the employees don't speak English anyway, but the ones we spoke to, appeared afraid to send complaints to the owner. Coincidentally, though, after our visit, the photo-shopped "design" did show up in my email.
What we finally received was unusable. I had explained to the designer/manager at the outset that we needed this landscaping around our swimming pool to block view but the solution needed to take into consideration that we would have babies, young children, and pets in this vicinity.
In spite of this, the bid was primarily for Laurel bushes. I looked up these cherry Laurel bushes and discovered that they are highly poisonous; Very toxic in even small amounts. Even a chewed leaf can kill pets and certainly young children. I immediately emailed the company, and complained Not only about the slow service (because by now it was late May) But also the recommendation of poisonous plants. What I received back was a nasty letter from what was clearly the owner bragging about 35 years of service and knowing what he was doing with regard to the Laurel bushes. Apparently I was supposed to ignore their poisonous nature because the man hidden in the office knows best! He then cut off communications with me, on the grounds he was insulted that I would challenge his company's design. This is the reason I rate this company so low. There are many, many alternatives to Jon C. Irby's unprofessional, slow, unresponsive, work. I am very pleased with the solutions, cost, professionalism of the landscape company I finally have working on this.

We purchased 11 trees last fall. All but the two Norway Spruce are thriving. Both spruce, although putting out new growth are suffering from disease. When approach it was obvious Jon C Irby was not going to stand by their product. They warrantee only in year of purchase. We planted in fall of 2019. Warrantee voided in December only after two months. There is a sign stating this: however I did not recall seeing the sign last fall when we purchased our trees. This is a bad, not customer friendly policy. I highly recommend you visit a more customer friendly nursery. There are so many to choose from.

Thank you, Andrea for helping me find hydrangeas that are a beautiful fit for my yard! No one else in town had what I was looking for and she said she could order them for me. I have been trying to find a good match for my shaded front beds for a long time. So glad to have beautiful hydrangeas planted there now. Thank you for your help and customer service.

Andrea is fun helpful and knows her trees and shrubs. We purchased just prior to Thanksgiving and everything is thriving. I plan on returning for more shrubs and trees as soon as they have the plants on display. Excellent nursery stock locally grown which is why they do so well here.

Arborvitaes we’re half foliage at full price. Owner refused to exchange or refund. No amends we’re offered. Buyer beware. The owner blamed it completely on the buyer not looking closer when they were picked out. I would not purchase here in the future. Infact, due to lack of customer service I would recommend staying clear of this business unless your sure the purchase was absolutely perfect because they claim no responsibilities post purchase.

Went looking all over town for a serviceberry and they had beautiful ones. Andrea was awesome in helping me find it, load it, etc. I was very impressed with the layout and the maintenance of their inventory. I will be returning!

Would give 0 stars if I could. I have spent over $6,000 on 15 trees and 2 plants here. They installed not even a year has gone by and two trees are browning and dying. The other trees are thriving and green. I take great pride and care of my plants. I asked if they would replace the two trees and was told “we only replace if we installed”. I said “you guys did install them!” Then the lady said “well we only give a warranty in the same year you purchased”. I purchased in October so I am being punished for that with a 2 month warranty. One might say if you’re going to buy something at Jon C Irby, you only buy on January 1st. But I would argue don’t buy here at all!! There are so many other nursery’s that give better product with a real warranty. Or at least a warranty you can make sense of.