Reviews of local pros in Aurora, Illinois

Travis went above and beyond to fix my mom's a/c. He worked extra hours on the weekend at no extra charge to sort the problem. Honest HVAC companies are sadly hard to find but this is definitely one of them. Will be reccomending pillar to everyone I know.

If I could give more than 5 stars I would. Pillar fixed the issues that the other company could not. I will never use another HVAC company again.

My A/C wasn't working. I initially called one of the big HVAC companies that you see all the ads for... Big mistake. The other company quoted super high for the repair, then told me I needed a new furnace / blower.

After spending thousands of dollars with the other company, the A/C still wasn't right. The big company came out multiple times and said it was "fixed" even though it was making loud noises and not that cold.

I needed a 2nd opinion so I called Pillar. They came through with flying colors. They fixed all the mistakes that the other company created / neglected to fix. The other company didn't replace the wiring to the new unit. So the wires were touching and shorting out, which created other problems.

Pillar was able to diagnose and fix the problem on the first visit. The tech was super knowledgeable, friendly, and I felt comfortable with him in my house.

Next time I will call Pillar first... Lesson learned.

I called to a routine furnace cleaning/tuneup. They scheduled the next morning! The technician was prompt, friendly and so very thorough. I was shown areas of concern, and spoken to in understandable terms. This was by far the very best service experience I have had on my HVAC system in 35 years of home ownership! You'll be glad you called them for honest and trustworthy peace of mind.
Jim Reich
Aurora, IL

First time customer but the previous home owner had used Pillar to install and maintain the HVAC system and it’s obvious why. I Called during a heat wave with the house at 85 degrees. Was told they would be out at 3:30 and Adam arrived an hour ahead of schedule, knew his stuff, explained why the 13 years old part went bad, and got the repair done quickly. Highly recommend Pillar for anything HVAC related.

Travis was very thorough in his analysis and installation of our HVAC unit. Kept us informed on work he performed and on how to maintain and care for unit going forward. Would recommend to anybody looking for HVAC repair/replace. Great company!

2 years ago, Travis helped us with a furnace repair by replacing a circuit for under $300 when another technician said we needed a new $5000 furnace. So when our AC unit broke down I immediately called Travis. His associate Daniel came by & tried every possible way to try to repair our 13 year old AC unit but unfortunately found that it had to be replaced. Travis & Daniel came back in 2 days & installed the new AC unit in 97F heat! I found out my friend had an AC unit installed by another company for a smaller house & paid over $1000 more! Pillar Heating & Air go above & beyond, no need to try anyone else!

Travis has been taking care of our heating and air conditioning needs for many years. He has performed work at our residence as well as our business. He is always friendly, prompt, and honest. He is knowledgeable and communicates effectively what needs to be done. I would highly recommend Pillar Heating and Air Conditioning!

Had a great experience with these guys repairing my broken furnace. Adam is top notch and helped me understand all the issues and repair options. Much better experience with the team than others I've used in the past.

Fast and efficient, family hired them after another company didn't call back and it was getting very hot after a couple of days with no air conditioning. Pillar was on it, same day repair when other companies needed more time. Gave good advice regarding filters and knew what they were talking about. Thank you! I will recommend them to my friends and family.

STOP looking for a heating and/or AC company....

Pillar is the ONLY company I would use. I trust Travis and his team to come into our home and work on our equipment without any hesitation. He is honest, fair, knowledgeable and a pleasure to do business with. My father had worked in this industry most of his life and I KNOW he would be not only impressed (which didn't come easily LOL), but would sincerely like and respect Travis and his work. I referred Pillar to my sister, who recently and happily, had Travis replace her entire furnace system. She did not even think about considering another company.

As a disclaimer, I have absolutely no outside ties with Pillar Htg and A/C, Travis, or his staff. I am just a loyal customer. I was once where you are: a consumer, online, praying I find a company that I can trust. One that I will be happy and RELIEVED to have made a wise choice with. PILLAR IS THAT COMPANY.

Travis was awesome. He was able to find the best options for my furnace repairs. I really appreciate the honest and professional diagnosis and options presented to me. I will definitely use him in the future when needed.

Pillar was the third or fourth company I called when our AC went out, and the first one to actually do things right. We've been very impressed not only with their skill, but also how easy it is to work with them. Honest, straightforward, and very friendly.

Travis (the owner) also takes care of the HVAC at my employer's office, and does a great job.

Travis and his technicians went above and beyond my expectations. Prompt service and quality work with no hidden fees with a furnace replacement. Don’t waste time calling anyone else.

Pillar installed a new furnace in November, 2021. There have been no problems. Last month we had the annual cleaning and check by Adam. He provided a thorough report which included a recommendation on the type of filter to use. He also checked the humidifier.

Travis was recommended to me by our real estate agent. He is exceptional! He knew exactly what was wrong. He’s very smart, honest and great to work with. I called late at night and he returned my call within a few minutes. He came by at 8 a.m. and in about 15 minutes I could feel cold air again! Thank you for taking care of us and making sure we were safe in this heat by handling it so fast.

You can tell a lot about a service provider when things don't go exactly right, and Travis earned my business when we hit a bump in the road.

Purchased HVAC system through Pillar. Travis was very straight forward in the sales process - factual, on point and didn't attempt to "step me up" to a system I didn't need. Also, the price was competitive, and I didn't hear, "we'll match any price" heard from other installers. One goes through the shopping process to obtain price estimates which, combined with the product benefits and features, are part of the value proposition. I prefer a strong proposal from the start - something I received from Pillar.

We were replacing a 23-year-old system, and, unfortunately, the new one made a low, air-induced, rumbling noise after it was installed. I noticed it right off - it wasn't terribly intrusive, and I actually got somewhat accustomed to it after a few days, but Travis and I agreed it wasn't right. Therefore, he came back twice at about 2 hours a visit to remedy the situation. Finally, he replaced my 1" filter with a 4" filter - which meant he had to rework/replace venting by installing a larger filter box - not a cheap date both in time and parts - no charge.

While I'm aware this should be part of the installation - the time and effort he made to "make it right" is noteworthy. I'm sure it impacted his bottom-line on the install. I greatly admire Travis' positive attitude, drive, perseverance and urgency to get it right.

In short, Pillar earned my business and this recommendation.

Travis is amazing! I have used his services a few times and recommended his company to anyone looking for a reliable HVAC professional! I highly recommend his work. He was able to squeeze me in last minute and did an astonishing job on our new unit! He followed up with us before/during/after the whole process.

This is now the second home where I have had Travis from Pillar Heating and Air Conditioning do a complete installation, and once again, it was an absolutely amazing experience.
If you are looking for the absolute best in the business, look no further. Travis is the rare professional who is truly the best at everything. Whether it’s a complex installation or a standard service call, his workmanship is top-notch and meticulous. He provides incredible value, combining elite-level quality with total professionalism and honesty.
What really sets him apart is his reliability he is extremely responsive and always gets back to you in a timely manner, so you’re never left in the dark. If you want the gold standard in service, installation, and expertise, Travis is your guy. He is simply the best!

Travis with Pillar Air is wonderful! He’s very helpful and I know he isn’t trying to rip me off which is why we have been using Pillar since we moved in over 5 years ago. We had Nate service our furnace a few years ago also who was great. Highly recommend this company!

Responsive, knowledgeable and honest, Travis and Adam are problem solvers! They looked into the warranty to replace parts on our unit instead of suggesting a new one, as the other company we had out had done. We appreciate them both for keeping us warm on one of the coldest days of the year. Highly recommend.

Fast, attentive, reasonable pricing, and quality equipment.

Pillar came out to look at my 20+ year old contractor's grade central AC system after it stopped cooling. I talked to Travis (the owner) on the phone and he sent Adam to see what was wrong. It was no surprise that my unit needed more work than it was worth and we discussed replacing with a new system. The quote was reasonable, so we set up an installation date and Adam did what he could to temporarily fix to my old unit to keep it running until the new unit could be installed.

Pillar uses American Standard equipment , which are the exact same products as Trane, and both are top rated for reliability.

We went with the basic Silver Series AC unit as recommended by Pillar. They said it's hard to get your money back on the added cost of a more efficient unit with how short AC season is in our area. There was no up-sell for a more expensive unit. Our new AC is quiet and works great.

Installation took 4-5 hours. Travis, Adam & Jeff were all on site for the install. Great job and Thanks! We will use them again and highly recommend them.