Reviews of local pros in Aurora, Illinois

Brian and Sons provides dependable service to keep my heating/ air conditioning running smooth year round. Recently Paul completed an annual AC check that reminded me why I have been a worry free customer for 25 years!

Brian and Sons has been servicing my furnace and AC for many years. They are generous with their time to make sure everything is running well for the season and explaining what's going on if I'm having any issues. It's a great, trustworthy company. Between the service guys and the people in the office....I couldn't ask for anything better.

The technician was very polite and professional. He knew what he was doing while checking & cleaning our air conditioner. He was very polite while getting payment. I would recommend Brian and Son's.

Great service. I had a gas leak in my Carrier HVAC. They had a very nice tech show up hours after my call, he identified the defective part. I had not completely registered my Carrier HVAC and they did it for me, ensuring parts would be covered under warranty for 10 years. The tech returned the next day and replace the part in less than an hour.

I have been a customer for a number of years. They always perform excellent work. This time I am writing because late yesterday I had an issue after hours. It was not an emergency but I needed help. I called and got Nick. He was wonderful. He talked me through what I needed to do and put my mind at ease. Thank you, once again, Brian and Sons for your stellar people and company. Debbie you are the best.

Go to Abt if you need a furnace replaced! Here's why...

1. Pay with check discount is not guaranteed.
We had a service done in mid-February, and were mistakenly charged the full amount, even though we were told we would receive a 3% discount. We were then told they would mail a check. No luck. Debbie has my Zelle QR code and info and still refuses to refund the overcharge. She would rather argue than honor her discount.

2. Does not stand behind their "100% Money-Back Satisfaction Guarantee on Service."

Debbie told me she would give the refund and come get the inducer. She has gone back on her word!

We had an error code on our furnace. Tech came out and diagnosed as a bad inducer. We believed him and purchased a new one. They installed it right away and also did an inspection. Total was about $1100. Steep, but not bad since the tech said that should get us a few more years on an 18 y.o. furnace. The inspection went well and we were happy. Next day the error code was back. Different tech came out and diagnosed as a control board issues. $900 to fix. Ouch. He was at the house for a long time to do the diag.
After asking for detailed information, Debbie refused to give any insights and lied to us about not being charged any mark up on the inducer. At this point I was definitely not satisfied! The more questions I asked to get to the truth, the more Debbie blamed us for the age of our furnace. I asked for a refund of the service and told her she could come get the part once we received the refund. This was because we STILL had not gotten the check discount she promised us! The part was charged at $600+ so the remaining amount for the service is $475 which includes the inspection that failed to find the control board issue. That and the check discount comes to $500. on a nearly $1100 bill. But Debbie would rather blame us for asking questions and not being grateful for the time they spent NOT FIXING THE ISSUE!

I've since replaced the furnace with the EXACT SAME MODEL for $3000 less than what Debbie quoted! Check the photos I added for the quotes! For the Abt quote, I added the humidifier and the warranty to cover 10 years labor. She crumbles when being questioned. Her pricing doesn't stand up to scrutiny. We decided to go with Abt and saved a TON and got a free Ecobee thermostat on top of it all! When Abt came out for the installation, the inducer was removed and now sits waiting for Debbie to pick it up and honor her guarantee and refund the $500+. She'll still have $600 for the effort on the inducer, and she'll have the inducer back. Done and done. Will be interesting to see how she will try to gaslight us and blame the customer after she reads this review. Ugh.

Debbie can send any refund amount she wants in Zelle. She doesn't need a request from me to do so. She told me she would give the refund my requested amount and has gone back on her word.

BBB has directed me to the Illinois Attorney General for resolution.

They installed a humidifier today and the experience was great. The tech was on time, professional, friendly and new his job well. He paid great attention to detail and made sure everything was perfect. I've asked them to bid replacing my 2 air conditioners and furnaces. I would highly recommend them.

I have relayed in Brian & Sons to maintain and upgrade my HVAC for over 15 years now. The company has been reliable and the technicians very responsible. I am looking forward to working with them for many years to come

We are so pleased with the service that we have received from Brian and Sons.Today Nick installed a humidifier to our furnace, and he did a very neat and beautiful job. In addition to a pristine installation, he demonstrated for us how to run the unit and adjust it for various conditions we might encounter. Nick completed the work in a timely manner and was friendly, yet professional. We highly recommend Brian and Sons!

very nice company to do business with. friendly technicians and good pricing. will not have to look for another company I will call Brian and Sons. Great job and quality products

Brian and Sons did an outstanding job installing my furnace and humidifier! Paul and Rick were professional, friendly, and incredibly knowledgeable, making the entire process smooth and stress-free. They worked efficiently, kept everything neat and orderly, and even drained the water heater as part of their thorough service. The installation was seamless, cost-effective, and I appreciated their attention to detail. I couldn’t be happier with their service and would highly recommend Brian and Sons for any HVAC needs!

Our 25 old HVAC stopped blowing in cold air. The tech that came to our house was very knowledgeable. He was thorough, inspecting the air flow from every vent. He checked the furnace. Finally when he was sure all was in working order, he went outside and checked the unit. While my partner cleans the outside every year, it was dirt build up in the coils that caused the problem. After cleaning it, he made sure the temperature was dropping when he turned it back on before leaving. He did not do a big sales pitch but did say that the units, as old as they were, were functioning to capacity. I have used Bryan and Sons for the past 20 years as needed. They are always reliable. They also do not have a hard sell to buy new. It's a family owned business.

I recently got in touch with brian and sons for a new HVAC installation at my home I cannot express the satisfaction that this team has given me. They are very professional very responsive and very honest in their service. They truly care for their clients and provide them with best solution. I am their customer for life.

I wish I could give them 10 stars there service is to the point. A big shout out to Debbie and her team. You call them they are there. This company definitely knows the value of “Customer Service”.

Highly recommended for HVAC services.

Great service and the membership plan is great to spread out the cost across the whole year.

Brian and Sons Heating and AC, came to my home to put in a new HOT Water Heater, WOW, what a difference that made! Mike and Nick did a great job, and Debbie takes care of all the warranty information/registering of equipment for her customers.
I also took advantage of the 10% OFF on Performance Maintenance Agreements and had my AC Cleaned too, and they'll reach out to me in the fall to schedule my furnace cleaning.
Love this company! KC

Great experience. Nick is a knowledgeable technician, found the problem and was clear on the options we had.

Our father's furnance went out during the last cold spell. Being 91 years old we needed it fixed. Brian and sons came to the rescue. After making an assessment of our situation our 50 plus year old low boy furnance needed replaced. They provided temporary heating until the new furance could be installed. They were fast and professional. I would highly recommend this company. A huge thank you for all your hard work.

So glad I called your company. Last evening my AC stopped blowing cooling air. Knowing the next few days were heat advisories concerned me for health reasons. I sent a message to you and a call within the hour. Received an appointment next am and my AC was fixed within an hour thanks to Brett. What a relief. Very professional and courteous. Thank you so much!

Technician was fine, but we were charged $100 service call fee for an urgent notification we received advising us to contact the dealer immediately. It ended up being a “glitch.” This system was also just installed in September 2025, so should’ve been covered by a warranty.

I have used Brian and Sons before and always found them to be responsive, reasonably priced, and the work is always excellent. On this occasion Nick was the technician who came out. He gave me a great explanation of what repairs were needed, and how best yo avoid similar issues in the future.

Best company around, use them for any of your Heating and Air-conditioning needs! They have saved us twice in the winter and once in the summer. The Operations Manager, Nick, is phenomenal and recently helped me through an issue with my furnace. Highly recommend them.