Reviews of local pros in Aurora, Illinois

He came in checked out the furnace cleaned the item that checks the start of the furnace.
He was polite and completed the repair while explaining what he was doing.

Reece was a very professional, and highly competent technician. Very courteous. Explained work performed in great detail.

Really shady scam operating out of Aurora, IL area. Called them asking them to send a tech for furnace tuneup and who is qualified to install a T10+ thermostat kit to furnace, AC, and humidifier. It wasn't that I couldn't handle it myself, but rather to have Honeywell warranty the unit, a certified tech must install it.

Well, the tech they sent, Brandon, not only wasn't qualified to install the kit, but also had no knowledge of this kit at all. But after looking at the box, said it would cost about $20-$30 to install on top of the $149 furnace tuneup. I agreed saying I can afford the $200 total.

Since I had another contractor working on our 2nd floor, I let Brandon work in the basement on the HVAC equipment. When I came back down to the first floor a couple hours later, I saw the Buchner truck outside still. When I went to the basement, I found Brandon sitting on the floor reading the manual. Mind you, he never said he was charging more than the $200 I approved.

He had apparently been unable to get the humidifier to power on. It seems he had decided to change the humidifier to being powered by the furnace, which is not compliant with Honeywell authorized procedure for that unit. When he had Honeywell support on speakerphone, the specifically told him he couldn't power it from furnace, and to reconnect it to the transformer it was originally on.

After ending the call, he still didn't tell me he was charging me more than $200, so I went back up to the contractor two floors up. Finally, four hours later, I had to go to work. At five hours, he hands my wife an invoice for $900 for the work. But that's not all, he also tells us the humidifier board is dead, even though it had been running with no issue prior to Brandon arriving.

Of course I refuse to pay the $900 invoice and call Buchner. When they have the Service Manager call me, he tells me that Brandon never said it was $20-$30 to install the kit and that Brandon is competent and wouldn't damage the humidifier from working on it. The manager finally agreed to send his other tech, Tony, to diagnose the equipment, no charge only after I inquired.

Tony comes out later in the week with my wife home. He determines that "Brandon did not land one of the humidifier wires correctly and that the equipment is now online. But during conversation with my wife calls her a liar when she says that Brandon never said he was charging us beyond the $200 we agreed to until he handed her the $900 invoice.

About a week later, I get an updated invoice from Buchner in the mail for $181, which I called them to pay immediately. I figured they must have agreed that Brandon had made one or more mistakes, and was doing the right thing. Oh was I wrong!

A couple weeks later, I'm trying to clean up the loose humidistat wires that are supposedly not connected anymore because it is now wirelessly digital instead of wired analog. WRONG! As soon as two wires touched, I see an electrical arc, and my new thermostat goes dark.

I immediately call Buchner, but the answering service says there is a note in their system to not service our address. She tells me to call Monday, which I do. The primary secretary tells me they "discounted" the work they did and there was a note to no longer service our address and I would have to speak to the Service Manager, which I agreed to do. Well, several days, and no call from them to my phone and no call to wife's phone.

So I contact my contractor who is a licensed electrician and plumber, and also fixed a few pre-existing electrical issues in the house already. With his guidance, we identified the problem to be a blown fuse on the furnace board.

So to recap:

● Poor customer service
● Unqualified HVAC Technician
● Attempt to commit fraud (charging customer while they teach themselves how to do their job)
● Attempt to charge nearly 5x the amount they were initially approved for without renewed consent
● Dishonest techs and Service Manager

My family has purchased [4] HVAC Carrier Systems from Buchner Heating & AC over the last two years, and we would do it again, no regrets! Sean over @ Buchner, along with his Installation Team, were extremely helpful throughout the entire process. The product is great, the proposals are spot on and easy to read, and the entire Team is easy to work with. Sean also helped us with a difficult property, that was not a simple system switch. Most folks would not look at the property, shied away after they saw it, or threw a pretty big price tag on it. Not Sean! Not only did he come back when we were ready, his Team Installed a great looking system that will serve us well for years to come.
Thank You Buchner Heating, AC & Plumbing!

My air conditioner decided to stop & Buchner’s dispatch a technician quickly, he arrived promptly. Michael was so professional, with impeccable decorum, turns out Michael had been in the AirForce & it showed! Sadly, I had a brand that they really didn’t service but he tried to be of service and gave me brilliant advice! He told me to start by finding the warranty and made sure I had model number, serial number. Above and beyond my expectations!
After he left I tried to search for it everywhere, no luck. By chance I called Buchner’s again for any advice, well it was my lucky day, Terry answered & spent time checking, looking for the warranty, bingo! Eventually I found everything because of her expert guidance, she definitely has superpowers!
Through this experience I understood that this company had not only exemplary service but most importantly kindness and integrity. I’m so grateful, thanks, Ellen.

They always come out quickly, usually the same day I called them. They give you a time estimate for arrival and will call to update if they're running a little late so you know when to expect them. They do good work, every technician I've dealt with has been friendly and is knowledgeable and happy to walk you through what they're doing and how your system works. If you need a replacement part chances are they have it with them in the truck and if not they will find one quickly. Prices are decent for repairs and they're always happy to walk you through maintenance procedures to keep your equipment running nicely. This is the only company I trust to work on hvac at my house and I've never had a bad experience with them, which is a stand out from other companies in the industry. Please don't change, you guys are great :)

We wanted to be a little proactive with our home mechanicals as we were running up to, or even past, the expected life of our furnace, A/C, and water heater. We chose Buchner over any other local HVAC company not just because they were the most competitive, but because they offered a easy, smooth process from sales to install that I don't think could have been matched. Sean was extremely friendly and answered all of our questions regarding the quote and sizing of the equipment for our home, and I like the presentation of our options of equipment which made it really easy for us to compare and choose what best suited us for performance and budget. All we had to do was make a decision, and everything else was completed and scheduled by Buchner, including permits with the city.

The team handling the install was some of the most polite, personable, and knowledgeable people I could have met. Jesse and his team really knocked it out of the park with not only the obvious quality craftsmanship of their work, but their attention to detail, especially with the install of our tankless water heater. It looks like it was a commercial install! Seriously, see for yourself!

I cannot recommend Buchner enough to anyone else needing HVAC and plumbing work!

So rare to find a company that subscribes to values, like a job well done. Buchner’s employees are worthy great praise, in my case empathy and efficiency based on up to date knowledge. Thank you
i should add that Brendan A was my technician. i will request Brendan when i do regular. HVAC work in the fall.

All went very well. My only complaint is that my technician arrived 2 hours early and didn’t call to verify if that was ok. It was fine although I am not always home so a phone call regarding a change in time matters. Please, always call to check with me.

I have a 30 year old furnace that still works great, but needs regular maintenance. Buchner has kept it running smooth for the last 14 years. There were a few "special" issues that needed to be addressed and required a couple trips out, but they took care of it! Thank you

My air conditioner stopped working last week. I called Buchner last Friday, and they were able to get someone out right away to take a look at it. He checked the problem and was able to repair it. Despite the fact it was an older air conditioner. I appreciate the honesty, communication, promptness, and courtesy of everyone that I’ve dealt with at Buchner. I started using them about 20 years ago when Fourseasons tried to sell me a new air conditioner, And I decided to get a second opinion with Buchner. They repaired it for about $400 and it ran for another 10 years. I would highly recommend them to anybody.

Buchner installed my hot water heater three years ago. Last week it stopped working on a Friday, so I called them out. Keith quickly determined that the gas valve had broken. The part was covered under warranty, but there were none available in the area.

Keith drove to Indiana to get the part and showed up at the house on Monday morning to install the new gas valve and burner assembly. Unfortunately, that installation did not go as planned. Within a few hours, we smelled gas in the utility room. Keith was back out at 6:30 the next morning to remedy the situation with another gas valve and burner assembly. At that time, I also learned that he disassembled a water heater in the warehouse to get a new burner assembly because I would have had to wait 30 days to get the service part.

When you are working in a field service industry, things don't always go right. That is the nature of the business. Keith and Buchner went above and beyond my expectations in getting the new parts and making sure the installation was right. Honestly, when was the last time you had a service technician show up at 6:30 in the morning to fix something in your home?

I can't recommend Buchner highly enough. They go out of their way to serve their customers and stand behind their work.

We were extremely impressed by Sean and the installation crew (Mark and Cory) who did an amazing job with a very complicated installation of our new Carrier furnace and AC, including plumbing and metal work. Everything went very smoothly. They truly over delivered on all their promises and we would highly recommend them to anyone needing a new furnace and AC.

A new furnace install. The installers were so good. My furnace is in the crawl space, so a difficult job. They were so professional, kind and fast. Really great service came right at scheduled time. I definitely would recommend them.

Chris was very good and he did a nice job replacing the tray and recycled the furnace to make sure the humidifier was working properly and no leaks. I will ask for him in the spring to service our AC .. A great guy

I've been using Brian & Son's since I first moved to Montgomery 14 years ago. I've neve been in a jam until today. My furnace wouldn't stay running, so I gave them a call. Inside of 10 minutes, Paul called me back and after explaining what the problem was, he told me to grab a couple tools and head to the furnace. Well, 17 minutes later, the furnace was running and it didn't cost me a dime. He could have come out and charged me for a service call, but he didn't. I've recommended them for years to all my clients (I'm a handyman), and I'm happy to say they've kept up their excellent customer service all these years.

Thanks again, Paul. I owe you one.

We have been Brian & Sons customers for around six years or so. We have had many things repaired , replaced and just annually serviced through Brian & Sons. We had two furnaces and a hot water heater replaced by them and we have never had issues with any work they have ever done. The workers and owners have always been very professional, polite, and accommodating. The tricky area in my home had always been our dual zone upstairs. Brian & Sons had tried everything to repair it, coming out all hours of the night when the air stopped working on multiple occasions. We have had other companies try and figure out why it would work for awhile and then quit and no one could figure it out. Brian & Sons did all the homework, consulted with folks at the manufacturer of our system and finally offered a suggestion which has worked beautifully! Thank God!! Many other companies would have not gone to the lengths Brian & Sons has. They are always willing to ensure someone came to at least look at any problem we were having and also made sure to complete any repair as quickly as possible. We have also recommended them to others who have also been very happy. What is most important is to have a company who is honest, and care about their customers when things get difficult, and also try and do everything they can to complete the job as quickly and as professionally as possible. We are extremely satisfied with our relationship with Brian & Sons.

Our whole family uses Brian and Sons. Furnace, AC and water heaters. Top quality brands with great warranty and service plans. So helpful in every way. Everything went quick and smooth. Debbie the owner and Brandon the tech had all the information to help and answer all our questions. Debbie is a pro when it comes to helping with insurance issues too. Highly recommend!

Technician was friendly and professional. Providing the insight of an issue with the A/C fan motor. He was also very open to Don being present while the work was being done at my mother in laws.

Crazy expensive. $225 for a visit and a cleaning. Then they tried to quote me to replace my entire HVAC system. $15k-$19k. The only issue I had was an small, obvious leak with my AC.

I had a professional come out for a second look. He located the leak, replaced the piping to fix the leak, and recharged my AC. It's now running like new for $650.

Note: The tech that came out from B&S was awesome, but I'm not ever using these guys for anything ever again. Outrageous pricing.

After response: no, your cost to find my leak was $330, fixing it was an additional charge which was undisclosed, and on top of that was the cost to replace the refrigerant which was over $660.

Your tech told me that he recommended I put the cost to fix everything towards a new unit. Asked if they could provide a quote. I said sure, why not. Your quotes came back at that price.

$220 to come out and spray my unit down is silly, let's not act like it isn't. The professional I had out after your company did it for a fraction of the cost you quoted and told me not to even consider a new unit. The professional I used told me that at your pricing you were easily netting $7-$10k in margin from the sale.

Very disappointed.

Mark serviced my AC today & did a fabulous job! He was personable, respectful, and completed his work in a timely fashion. I can always count on Brian & Sons for great service!