Reviews of local pros in Belleville, Illinois

I gave one star because zero was not an option. We have a washer - dryer combo and the dryer stopped working. NEC came out on December 20 and told us we need a few parts. We were told it would be 7-10 days. When they were en route to my home, the repairman spoke to me like I was a moron and asked me if I was sure the clothes were not just cold. It is now February 1 and we still do not have a working dryer. They came out on January 22 however the repair person told me he needed to make sore the parts were not damaged. He came inside my house
E and checked and of course one of the parts was damaged. He blamed the company where they ordered the parts. I do not know why they didn’t check the part before I took time off work. I would not recommend this company. My warranty is about to expire and I’m glad we have it but what I really want is a working dryer. It should not take this long

NEC Technology staff was very responsive to each of my inquiries over the last month and got our refrigerator designated as unrepairable as quickly as they could. The warranty held things up at every turn and provided contradictory information from one call to the next as I had to follow up repeatedly to get updates. NEC was quick to help me understand the process and resend documentation to the warranty when the warranty lost track of it. I appreciate all they did to get us through this process quickly.

This place is absolutely terrible. They were the vendor for Lowe’s warranty and long story short, put in a claim and got no answers/progress for 3+ weeks. Save yourself the headache and call any other company than this one. The only positive was Calvin who was the one to come out and identify the issue. Everything subsequent was a 0/10.

UPDATE‼️‼️‼️‼️ ITS GOING ON FIVE MONTHS AND THIS COMPANY STILL HAS NOT COME TO REPAIR MY WASHER. NO UPDATES OR ANYTHING‼️ THEY ARE FULL OF BULL IF YOU ASK ME‼️ I HAVE NEVER KNOWN A COMPANY AS HORRIBLE AS THIS ONE. THEY HAVE A BUSINESS PHONE BUT NEVERRRRR ANSWERS THEIR PHONE!!! I CANT BELIEVE THAT A COMPANY LIKE WHIRLPOOL CONTRACTED WITH NEC TECHNOLOGY‼️ AT THIS POINT NEC TECHOLOGY MAKES WHIRLPOOL LOOK BAD. IM SHARING MY EXPERIENCE WITH NEC TECHNOLOGY WHO ARE CONTRACTED THROUGH WHIRLPOOL AND WHIRLPOOL IS CONTRACTED THRU AMERICAN HOMESHIELD!!! Its absolutely sad! American HOMESHIELD calls me every month for me to make a payment to them YET IVE BEEN WAITING 5 MONTHS FOR A SERVICE REPAIR!!! WHIRLPOOL NEVER HAS ANY ANSWERS and neither does AMERICAN HOMESHIELD. Are they a scam??? Why hasn’t American HOMESHIELD fired WHIRLPOOL AND NEC TECHNOLOGY FOR POOR SERVICE TO THEIR CUSTOMERS?? WHY HAS AMERICAN HOMESHIELD ALLOWED THIS TO GO ON FOR SO LONG???? ANYBODY WHO READS THIS REVIEW IM WARNING YOU TO NOT SPEND YOUR MONEY WITH NEC TECHNOLOGY‼️ THEY ARE UNPROFESSIONAL, UNRELIABLE, INSUFFICIENT, THEY DO NOT PROPERLY DIAGNOSE YOUR APPLIANCE‼️ I WATCHED WITH MY OWN TWO EYES. THEY Continuously ORDER PARTS AND THEY HAVE HAD AHS PAY FOR PARTS THAT WAS NOT AN ISSUE AND THEY PAID IT LIKE A BIG DUMMY‼️ THEY HAVE ORDERED SEVERAL PARTS FOR MY WASHER WHEN IN FACT ITS BEEN THE DRAINAGE PUMP THE ENTIRE TIME AND I TOLD THEM THAT FROM DAY ONE‼️‼️‼️ 5 MONTHS LATER HERE I AM STILL UNABLE TO WASH ME AND MY CHILDRENS CLOTHES. IVE SPENT HUNDREDS OF DOLLARS GOING TO THE LAUNDROMAT‼️‼️‼️ AHS SHOULD HAVE SENT MOJACK TO SERVICE ME!!! I SWEAR THIS GUY WORKS ALONE AND HE GETS THE JOB DONE THE FIRST TIME‼️‼️ FACTS‼️‼️‼️‼️THIS HAS BEEN THE WORST EXPERIENCE OF MY LIFE AND IF ANYBODY I KNOW MENTIONS EITHER OF THESE COMPANIES IM GOING TO MOST Definitely SHARE MY EXPERIENCE‼️‼️ IM PISSED, PERIOD. NEC TECHNOLOGY YALL DONT EVEN DESERVE ONE STAR‼️‼️‼️👎🏾👎🏾👎🏾
IM GOING TO UPLOAD MY CALL HISTORY FOR NEC TECHNOLOGY. ALL OUTGOING CALLS TO THEM AND ONE MISSED CALL FROM THEM IN 5MONTHS‼️‼️‼️ WHO WOULDNT BE PISSED??? YALL NEED TO SHUT DOWN‼️

If I can be honest! This is the worst repair company ever!! They are highly unprofessional. They never answer their phone! I’ve been waiting two months to get my washer repaired! I use American Homeshield and the are contracted through them. AHS needs to fire them because at this point in my eyes AHS is looking bad because of them! To the point where I’m almost ready to drop them as a home warranty company that’s able to meet my home needs! It’s rediculous how long they take to come and repair items.. I would not recommend NEC TECHNOLOGY TO NOBODY, Ever. Their technicians does not diagnose anything their coming to repair.I witnessed it with my own eyes! They will lie and tell you it’s one thing and be completely wrong. They ordered parts I probably didn’t need from the start because after they came out and before the technician left he told me my washer was now running properly. I was on a call at the time he told me and after I got off the phone and excited to be able to wash, I went to my washer and it was doing the same thing. Called them back and told them. They sent the lead tech. I was told that it would take a week for the new parts to come back. That was a lie! I’ve been calling everyday in the morning, noon, and evening before they supposingly close and they never answer the phone! This has been a horrible and stressful experience the fact that I’ve been waiting 2 whole months for my washer to be repaired and AHS won’t even get someone else to come fix the problem but yet they are constantly wanting a monthly payment from me! Please!!!!

I couldn’t reply to NEC Technology response so I will do it here. Rather you all work with Whirlpool and AHS contracted through Whirlpool doesn’t make a difference. It still shouldn’t take this long

Interesting how the reviews are similar to what I experienced.
So thankful now that they didn’t show up, answer their phone, or respond to my voicemails.
Found another company who answered the phone, set up the appointment, AND scheduled an appointment to come out the very next day. No weeks of waiting!!
Highly suggested to the warranty people handling my claim that they cut their ties with this company.

Similar issues to what others have reported - company did not show up when scheduled, cannot reach anyone by phone, etc. As others have done, we contacted Lowes protection and asked for a different repair company. They did so right away. Doing so will save you a lot of time and headache.

I’m not quite sure how or why this company is still in business. About 3 years ago my warranty company sent this company out to our home. The technicians are decent/ok. The front office staff.. another story. Very rude and borderline unprofessional. I’ve had this company out twice for different repairs.. dishwasher recently became inoperable so my warranty company scheduled an appointment for this company to come out. Get a message from the office staff saying we can’t come out Monday but we can Tuesday. Very rudely, I said fool me twice but not the third time. I called my warranty company back directly and explained that this company front office staff is simply ridiculous. Like I said in the beginning because of their front office staff I’m really clueless as to how they’re still in business. I would never schedule with this company if they’re the last company on earth that’s available simply because of their staff that’s in the front office. I’ll buy an entirely new appliance first. Seriously, save yourself the aggravation and take your business elsewhere. Their conduct and unprofessionalism is truly unwarranted and uncalled for.

***Update*** See that the owner likes to follow up after a review is left. So you, the owner realize there’s many many complaints on your site and you don’t formulate a plan and share your ideals with the communities you serve on how to help your company employees more respectful or professional? Hire more professional and respectful employees that are representing your company for starters. No one cares how many customers (quantity)you’ve served over the many years as you’ve stated. I’m sure most would want to know the quality of service you offer over quantity. I’m glad there’s other companies that are proactive in this formula and actually care how their companies are represented. *** Your front office staff is definitely running customers away including me. Their attitudes and phone etiquette STINKS!! Oh yeah your voice mail is consistently full although we’re instructed to leave one. Unbelievable!

Never use this company. They lie about contacting the warranty company, order the wrong parts, Never answer the phone then tell you email is the fastest method of contact, but don't respond for 5 days. They have terrible reviews and they are for all the same reasons. The warranty couldn't even get them to respond!!!! Part 2 response: Don't try to reply with owner response because I never spoke to the owner. The warranty company and Lowe's have gotten numerous complaints about your company. I have the last email from Assurant advising due to lack of communication, they wanted a second opinion. Your technician even said the 1st technician did not order the right parts and frequently makes mistakes. All you had to do is give me the number of the supervisor and it would have been taken care of......After numerous phones calls, I was finally able to contact a supervisor who took care of my issue after 3 months of inept service from your company! No need to respond every review on every site confirms how bad your customer service is!!!!!

GE sent this company out after I complained of my 1 week old fridge being too loud. They came out and stated its just the way the new compressors are now and nothing was wrong with my fridge. I reached out to GE again and insisted they send a different company. They ended up sending out a GE technician who came out and said that the fridge should not be this loud and found that the compressor was bad and needed to be replaced. Definitely recommend a second opinion if you have this company come out.

I was trying to avoid writing a bad review, but it seems like this is the only way you can get acknowledged by this company. I am also seeing the reviews are very accurate, due to myself experiencing the same issues. The tech Andrew Schmittling came to my home on June 3, 2025, he told me parts would have to be ordered for my dishwasher and expect them in 5-7 days, now today is June 13, 2025. I have not heard from anyone, I have called left voicemails and an email and no one has responded back to me. Maybe someone will get back with me now that I have jumped on the bad review band wagon.

This company is a joke. They came to my house 2 weeks ago for my washe. Said I needed the suspension rods replaced and they would order the parts. I emailed them 4 days later for a status update and the lady wrote back and said 7-10 business days. I have been calling and emailing all week for the status AGAIN…. 12 business days later still no response.

Called Lowe’s to find out what is happening and they said NEC closed my claim with no repair.

Horrible!

Update with reply to BS comment below from NEC:
You did not reach out to us, we reached out for like the third time asking for an update since two weeks ago your answer was AGAIN that the second part would be in later that day. We have corrosponded many times on the issue, the problem is that we always have to be the one to reach out when we have been told like three times the part would be in later that day, then weeks go by with no word. Also get phones that actually work, why we have to do this all via email is ridiculous. I understand you have no control on when the part arrives via FedEx but a service ticket being open for as long as ours has been open with the constant same answer on the part arriving any day is just plain bull and hard to believe - and again, you all could be following up with us and keeping us in the loop on the delay instead of leaving us in the dark until we reach out. We have contacted the warranty company that contracted you all and let them know of this twice now, they thankfully finally offered to move our service ticket to a new provider, so you will not be hearing back from us on when you can come because we are sick of waiting around and dealing with such a unprofessional company. There is obviously a reason you all have such a low rating on Google.

Original Review: Horrible customer service. Does answer the phone, does not return calls or keep in contact. Contacted them at the beginning of January and it’s now the middle of February and still have not had our repair done. It snowed the day they were supposed to come out and no one called to tell us they weren’t coming and they “were unable to do house calls because of the snow” for over a week so they diagnosed our issue over the phone and ordered what part they think they needed and we are 99% sure they were lying to us about waiting to receive our part for weeks at this point. Every time WE reach out to them they say they are getting the part that day…that has been their reply for almost a month now.

How are you able to respond to these reviews but not emails or phone calls? Me AND the warranty company have been trying to get ahold of you via phone and email for almost two weeks regarding my Claim to no avail. They are waiting for a form from you/your tech that shows a replacement is required - repair not possible. I understand things get busy but a form indicating you came out and what the new diagnosis was should be a natural part of closing a ticket!

This place has, by far, the worst costumer service I’ve ever encountered. They do not answer their phone, call you back or respond to emails. I’ve been without a refrigerator for almost a month and will not have it fixed in the foreseeable future. At this point we are reaching out to Lowe’s and demanding something be done on their end. I can’t believe we paid for a warranty on a product only to be given the run around to have the appliance fixed. Absolutely ridiculous. We will NEVER use this company for anything again.

Experience has been poor. Our warranty is with Lowes and this was the only repair company they had as an option for our address. The day that Lowes said they would come, no one ever called or showed up. I called NEC and they had to look it up and said that Lowes didn't give them the service ticket until that day. Which is fine, that is on Lowes, not NEC. So they rescheduled, sent out a tech. The tech came and assessed the washer and told me they were ordering parts and that they would contact me. A couple weeks go by and I don't hear anything so I contacted them and they said that the parts were on backorder until 04/26 and they would call me when they got them in. They finally got the parts in, came and "fixed" the parts on the washer. I noticed that the agitator had not been touched even though I had told the tech that the agitator was part of the problem. So I attempted to use the washer, absolutely no difference, still doesn't work. I tried calling them on all 3 phone numbers provided several times and emailed them to let them know there was still an issue. They have not responded back. No need to even respond now, I contacted Lowes who sent a different company out to deal with it instead.

If it was possible to rate a zero I would. I filed a warranty claim on a purchase from Lowe's in May and it is still not repaired. NEC came out and assessed what needed to happen and have ghosted me since telling me they were waiting on parts

Scheduled a repair through Lowe’s warranty on a whirlpool, tech came out, said he had to order a part an it would be 7-10 days. It’s been 2 weeks, email sent 3 days ago with no response, mailbox on phone always full. Company is impossible to get ahold of, and would strongly suggest anyone else! By the time it’s fixed I might as well bought a new one with how much I’ve spent going to a laundromat!

My home owners warranty insurance uses them to do repairs.their technician said he would be unable to get a part from my dishwasher. They make it extremely hard to contact them.Several numbers. E-mail. No effort on their part to update customers on what’s going on. My dishwasher stopped mid cycle with water in it. I used the shop vac to get most of the water out. Each day They make no effort to keep customers updated. They do not call you back. I’m guess since most of their business is though home warranty insurance they get paid by them.They should lose those contracts because they suck.Attorney General’s office. If they care about customers they would call people. Update them. Not just ignore them.

This company encourages discrimination by allowing their employees to represent the company while parking the company vehicle in disabled accessable parking spaces. There's zero excuse why your technicians should be taking access away from customers who need the spots to live their lives. Laziness/convenience is no excuse to exclude those who are disabled from society and that's exactly what this company allowed to happen.
Sorry your scruffy bearded tech felt he was more important than a wheelchair using customer. Based on the other reviews, customer care is not part of the job so why would compassion or law following be?
This was Saturday Oct 8, 2022 3pm @SteakNShake 1870 Memorial, Wood River in case you care to address this issue with the text that represents your company while discriminating against disabled members of society.

Had an appointment for 8-12 this morning no one showed all day. When you call them nobody answers the phone and their voice mail is full so you can't leave a message. Wasted my whole day but never again. You can see why they average a 1.7 review rate. Who were these people who rated the 5 stars??? Relatives or people who work there.

Now they lie on top of being terrible at service.....My appointment was 8-12 and when nobody showed up at 1 PM. This was one hour PAST my 8-12 window with no call saying they were running late just wait all day and hope they show. I tried to get a hold of GE to see if they could contact them. I tried to but they were not answering the phones and their voice mail was full. I called three times. This is not a lie!!! Send them an e-mail...why didn't I think of that they could have ignored me another way. The service call was canceled at 1:30 PM because you had no intentions of doing the service call otherwise you would have contacted me. Stop telling lies and try to get some service done....Ha HA that was a good one

Would NEC like reply to this review where you admit to missing 2 emails since you last came out over a week ago, as you did in a response to my email today?

You were quick to respond to our previous Google review from 8/5/25 stating, "I have reviewed the information and it does look like that we have been communicating with you via email. I have checked and there has not been any new emails we have received since our technician was outlast." Then you proceed to provide an update in the review response as well. It's frustrating that we found out more information about our service in a Google review than we have with direct communication.

Their email response today (8/6/25) after I called them out for lying about not missing any emails: "I commented honestly on the google review as I have checked back and did not see any previous emails after our technician left the residence on 7/29. We have communicated via email alot in the past year and I am sorry if I missed one possibly two emails." ....I have the email communication is the same thread. It dates back to the service from last year as well.

NOTE: Also in the email response from today, they went on to provide statistics alluding to why their Google review rating is flawed, but neglected to mention it's just as bad on Yelp (1.2 stars) and the BBB (D+ rating).

When we posted our last review on 8/5/25, we had already made the decision to buy a new set rather than work through this frustration all over again. We did not communicate this with NEC yet. Today (8/6/25), they have decided to no longer service our dryer: "I have spoken to the owner of our company about the situation and we feel it is best that we no longer service your dryer due to you clearly being unsatisfied with our services." ....Yeah, that is an understatement. Most of this frustration could have been avoided just by communicating regularly. When you do not communicate, people are not going to be happy.

This is not a one time thing. We had a very similiar experience last year when they serviced our washing machine. The majority of 1 star reviews echo what we have experienced.

I cannot wait to receive a reply providing any/all excuses that try to negate everything I stated above. I suggest prioritizing customer communication over Google review responses.