Reviews of local pros in Belleville, Illinois

As we've been gutting and renovating a home built in 1912, we've been engaging with many contractors. Some left us disappointed, others left us satisfied, but few have impressed us as much as Archway. The great service started when Mike came out to assess our needs. He went miles beyond the effort of other HVAC companies to actually listen to what we wanted, check the current state of the old/hot house, and share his knowledge. On price, we received quotes from 4 companies... Archway came in very affordable compared to other options. They shared upgraded heat pump options which we decided sounded like a good deal with rebates available. We received their quote in just a day or two, versus weeks of back and forth for other companies. Within just one week, Alex and the team were out installing the system. They're knowledgeable, friendly, efficient, and took great care of our house. Mike checked in often. Kim in the office was likewise friendly and efficient with all the scheduling and payments. Such a great family run business to work with. We'll be highly recommending them to family and friends.

Always on time. Very informative on what they are doing. Price includes A/C system maintenance in future. Same price as last year.

I'm sharing my experiences with Archway, to encourage customers to select this fantastic family owned business. In May 2023, I realized I needed a new HVAC system. I Googled/talked to a couple of companies, but while talking to Marc, I knew I wanted/needed them. He was kind, patient, knowledgeable, understanding and professional; and he offered me a same day appointment. Karen presented at my house; she was punctual and had the same traits as Marc. With her guidance and support, I selected a system that served my purpose and budget...their prices were great and equitable, a big difference from the other companies I talked to and researched!!! Two days later, Brandon installed my new system. He too, arrived on time; had the same attributes as Marc and Karen; explained my system and the new thermostat he also installed. This business (staff) is committed to ensuring they provide exceptional customer service for 100% customer satisfaction!!! My system have been great!!!
I called this morning, 21 months later, at 0730 (opening time), explained my issue to Marc, who was still wonderful, and in LESS than 2 hours Brandon (Marc's brother) and Maddox (Marc's son) were at my front door. After some assessments, they discovered my issue. It was nothing associated with my system per se, but the cause of my own fault...my furnace filter will now be changed monthly versus every 2+ - 3 months...they also reviewed the thermostat instructions with me again. Brandon and Maddox are AWESOME and had the same kind and respectful disposition when leaving, as they did when they entered my house.
If you're looking for an honest, reliable, and dependable company, do yourself justice and go with this AMAZING family business...you will not regret your decision!!!

Brenda

I have worked with Archway for years now. I am constantly impressed by their exceptional service. What really stands out is their depth of knowledge and expertise demonstrated. From their customer service, to the estimating process, to the repair guys and the install guys, everyone has the same approachable attitude.

Beyond their professional capabilities, the people at Archway are genuinely good people.

Overall, I highly recommend Archway for their outstanding customer service, expert knowledge, and the quality of their team.

Technician was professional. The heat pump unit was working normally again when he arrived. He did check the system and could not find any issues with the system. It’s hard to troubleshoot a problem when it is intermittent. No fault on the technician. The problem reoccurred where the thermostat was set at 72 but the temperature inside the house was at 77° and rising. Cutting off the circuit breaker to the inside blower unit and the thermostat resets the system and it will work. normally again.

We had a problem with our fan going when the system was shut down. Technician reset the furnace and told us we could use the on off switch if it happened again.
Technician was very courteous and explain everything

I have been using Archway for 10 years. This time was a true test. I called right when they opened in the morning and explained that my AC stopped working the night before. I was worried with a heat wave coming that it wouldn't get fixed in time. Was I wrong! I was put on the schedule for that afternoon and Bill, the technician, showed up as promised and fixed the problem. Bill has also done work on my system before and is friendly
and efficient.

Brandon and Tom did a fantastic job installing our new ac and furnace. They also helped setup our new wifi thermostat. We've had Brandon out before to fix a few things in the past as well. Highly recommend both of them!

My ac stopped blowing cold air on Monday, thought I had someone to come Tuesday morning to fix it but they were stuck at another job. Google companies close to me and started calling to see if I could get someone to come out quickly.
When I called Archway, the lady explained to me that they could put me on a waiting list hoping one of the technicians would get finish early but it wouldn't be guaranteed. I said ok and was on the phone calling another company, by the time the other company picked up the lady from Archway called and said the technician had a cancelation and he could get me after he's done with the job he was on.
When the technician (Bill) showed up he was very compassionate cause I was hot and he said I'm going to get you up and running. It took about 15 minutes and I was cooling off. Bill was very professional and very pleasant to talk to. I will be telling my family and friends about Archway.
Thank you so much for an awesome experience 😊 😃 😀 😄

Technician was great. Explained process clearly and made recommendations to save $$ in filter and heating costs. . Thank you!!! Two units so paying for 2.

System install was completed by Brandon and Tom. The install was completed in a competent and professional manor. New main system is working great. Archway will be my first consideration when I replace the upstairs system.

My AC stopped on a 95 degree day. I called Archway and spoke to Mark who dispatched Brandon to my home in less than an hour. Within 1 minute, Brandon was able to determine that i was low on coolent and needed to clean my cooling vents. In 30 minutes, Brandon had my AC back up and cooling my home. Thank you very much and i will have Archway back to install an upgraded unit in the near future !!
Steve

Karen was very knowledgable and patient as she assessed my situation. She explained the systems that I needed and provided options. The work was scheduled in a week, and the service guys were efficient, thorough and courteous.

We contacted archway about a home dehumidifier. They installed our furnace over 10 years ago. Karen scheduled a visit, did her homework on choices and availability, and followed up with the possibilities by email and by phone. She answered numerous questions about the product and assured us it was the best choice for our situation. The dehumidifier was ordered and installed the next week. Great Service, friendly and informative employees. Reasonable warranty and price.

Archway Cooling and Heating are Very Very professional! From Karen's expertise in sale of the exact product fit for our home to the dedicated installers Rick, Thomas, Alex, Billy, and Brandon who engaged a wealth of technical knowledge ensuring a seamless installation! Thank you for an Absolutely AWESOME Team bringing it all together!!

I’m really disappointed that Archway does t still support home warranties, but i understand it’s an lot of headaches and Mark at Archway spent a lot of time talking to me the last couple summers when my upstairs & downstairs A/C’s were finally failing after 25yrs.

Archway installed both of my new Air Conditioners over a year ago and I also have a whole house warranty. I placed a service call to my home warranty and found the problem was with a part under warranty and had the home warranty tech talk to archway who prioritized my service call and came out same day. As always, Brandon reviewed what the prior tech had not thoroughly diagnosed but identified the source of the issue, fixed it, and everything was covered under the parts & labor warranty at NO CHARGE. You can’t always guarantee no problems, but when there are problems, GREAT SERVICE is ALWAYS APPRECIATED! Thanks Archway

Archway is THE company I trust for my cooling and heating needs. They are professionals from installation of my new system and follow-up system checks. They quickly respond to any queries. I give them my strongest recommendation.

We’ve done business with Archway for over 40 years. I started talking with Grandma, then Jeanie and others along the way. We have always depended on Archway to take care of our heating and cooling. We’ve always had good service. We have our service contract with them and will again renew in the spring.

I've been using their services for 17 yr. I definitely recommend their services. We get our a/c and furnace serviced twice a year and have purchased an a/c, a furnace, and a whole house air cleaner from them. Their prices are reasonable and they are very quick to come out of issues come up. Highly recommend.

I just had an entire system installed. Everyone was great to work with. Karen at Archway heating and cooling was able to help me find the right system for my house and budget. Rick and Tom installed the units quickly and efficiently and are very knowledgeable. My old system was also hauled away. I would recommend Archway heating and cooling for anyone's next HVAC needs.

My heat wasn't working so I called Archway. I was able to set up an appointment for the following day. Maddox came out and was very professional and quickly diagnosed the problem. Maddox got the part I needed that afternoon and was out the next day and fixed my system. I was kept informed throughout the entire process. My part was under warranty so I was only charged for the service call and labor for replacing the part. Charges were reasonable and I was very happy how fast I had my heat back. Thanks Archway!