Reviews of local pros in Carol Stream, Illinois

Please ask for a printed written estimate and paper/work warranty in writing before allowing them to make repairs. also ask to see printed receipt. My receipt does not have a warranty. WARNING their electronic signature/receipt adds a disclaimer that you are happy with the service on the receipt even if you do not sign the 2nd signature stating the work was satisfactory. I initially called Allstar because the first repairman with a different company did not seem to know what the problem was. I tell allstar this and expressed my intermittent heating problems and concerns. The first tech they sent "was not as familiar with electric heat as he was with gas". He puts in a relay switch without telling me the price. Says the repair is complete hits me with a bill for $371. Before I paid him the furnace stopped working. He said he'd have to order another part and tried to bill me $99 plus labor even though it still wasn't fixed? I denied paying for labor and paid $99 diagnostic. I called the office talked to Virginia explained my frustration and told her in addition to it not being repaired right I heard the repairman on the phone with the parts store reading off a serial number to a part they didn't have in. If he knew it needed that part why say its fixed and try to leave? Virginia says she will send another tech out the next day and assured me this will not happen again. The new tech said I needed a limit switch and said its about $274 he installs that then said I may also need another part. I said well how much it that? He said he didn't know but will try to see it that will fix the problem. Next thing I know he says its fixed and I get a bill for $547!!! No warning! I asked him why wouldn't he tell me the price beforehand? He apologized but said this is the price. I asked for a part and labor break down he says they can supply it. I didn't want to pay without the breakdown but he said he couldn't leave the premises without payment. I paid.(receipt inserts I'm happy which I'm not) also 547 with no warranty mind you. I talk to Virginia she asked me what I wanted? I explained I wanted the estimate first and to not be forced into paying after the fact. She said all fees are flat rates. I asked her where are their fees posted? She had no answer. I asked again for a supply part and labor breakdown she declined but offered to come back and put my old faulty parts back in and take the new parts out with it being 34 degrees outside during mid day that was just rude to say. I feel like they added on since it took them a while to figure out the problem but that means they are no experts! Definitely no ALLStar I feel like I got charged extra for labor because they couldn't figure it out. Bottom line is GET EVERYTHING IN WRITING FIRST OR THEY CAN MAKE UP A PRICE AND YOU WILL BE STUCK! $99 plus $547 ..2 stars because it seems like I have heat for now. I'm assuming their reviews are higher because you kind of look like a liar complaining when a signed receipt inserts that I agree the work is satisfactory and "my signature here signifies my full and final acceptance of all work performed by the contractor" Also having heat during the winter time makes you appreciative

What a truly All Star company. They're truly remarkable -- timely, quick and problem-solving service. In addition, they just sent a gift box with coasters, a cup and English toffee. Who does that? Really great people -- if you have A/C or heating problems, definitely call them.

Kat and Elijah did an excellent job installing our brand new Ptac unit. Clean, neat, professional and friendly service.

My unit was not responding to thermostat and Chris came out and immediately knew what my problem was, explained what needed to be done and completed after I agreed to terms.

He in addition explained to me the importance for keeping filters as clean as possible to keep my unit running and saving money in the end.

Chris is very professional and was able to respond to all my questions.

They arrived at the time they said, they even gave a curtsy call when they were on their way. The price I was quoted was exactly what I paid. They were able to fix my issue in one visit. One of the guys had to leave to go back to the shop to pick up a part. Other than that we didn’t have any problems.

My mom had a service call scheduled for later this month, but her a/c wasn’t blowing cool, so we called to see if Allstar could come out today. Not only did they come by noon, but they didn’t charge us an emergency charge. Cameron was awesome!! He figured out that coils were dirty and took care of it within an hour. He was so helpful and explained everything well. I do want to add that my mom’s husband’s memorial is this weekend, so it’s a tough day for her. He gave his condolences and was so kind to her. Thank you Allstar, for making my mom’s day easier.

Alex came immediately (quicker than I even expected), and fixed my 40 year old furnace!! Since it’s it’s going down to 15 degrees tonight, in REALLY GRATEFUL!! He was even able to repair/adjust things that had been poorly done by previous repair man! Professional, respectful, skillful, patient, and very pleasant. The whole experience was a delight…and I’m warm again. When it’s time to replace my HVAC system I’ll definitely be calling Allstar!!

AllStar heating was such a pleasure to work with! I called because my furnace stopped working and two professional gentlemen came to help me in a timely fashion. They fixed the problem explained what was wrong. I will recommend AllStar for people who need professional, friendly assistance! A company is only as good as the people who represent it! You have winners! Thank you!

Elijah called ahead to let me know when he would arrive, he arrived when both he and his company said he would, he came in and was very quick and professional about getting the work done cleaned up beautifully afterwards and left me with the fresh new clean HVAC unit, thanks All Star for 20 years of great experiences so far.

I have been a client of Allstar for many years. I refer them all the time. They are honest,. knowledgeable, experienced and professional. They always have the parts to repair if necessary. They install and clean up. I wouldn't go anywhere else for service.

Where to begin with this company.....Run and run fast!! I was out of town when my place was being remodeled when the contractor suggested I get AC preventive maintenance done on my units to make sure there was no issues. There hadn't been any issues prior on any of units so again, preventive maintenance. This company came recommended by the building (not anymore) so I didn't do my research like I usually do by checking their reviews prior to hiring them. If I "did" read their reviews, I would have never hired this company.

They came out and did the "preventive" maintenance and within weeks there were issues with first the guest bedroom unit which was making a horrendous noise now. Allstar came back out and said that it was "rubbing" and making the noise and is now fixed. Not sure how they missed this the first time as the people next door heard the noise.

The next issue that happened was in the master bedroom. Shortly after Allstar came out for their again "preventive" maintenance I noticed a lot of water in my bedroom. My contractor said it was coming from the AC unit. I called Allstar and they came out and said "ooops", we forgot to reconnect the condensate line which meant all the water and debris was now leaking on my newly remodeled bedroom floors and furniture. I had to buy a very large dehumidifier to remove the water which took over 2 weeks. Needless to say, my 8 week old floors were ruined. When Allstar acknowledged their fault they still wanted payment (which was absurd as I'm out thousands at this point). They had zero sympathy for the damage that the owner's own brother caused. That same AC unit ended up with extensive damage from the water and debris that needed a $1000 worth of repair that Allstar is not covering. They have since sent this to a collection agency which shows to the character of the owner.

To add insult to injury, they sent me to a sub par insurance company for the claim that hassled me throughout the process. The "ONLY" reason I got paid on the claim was because I put a "STOP PAYMENT" on the Credit Card for the work performed. If "not" for the "dispute" I doubt I would have gotten paid when I did.

To sum it up, I wouldn't recommend this company but in case you do, please remember NEVER TO PAY BY CASH and to only USE CREDIT CARDS as this company will not honor it's work with a warranty past a week. Again, ONLY USE CREDIT CARDS so you can dispute the poor work after.

Owner claims they don’t remember me however this happened 2 months ago however Virginia is old so I can see how this could happen. The address is 4170 N Marine but you probably have so many insurance claims that you forget their names.

Highly responsive, great customer orientation by owner, office employee and service technicians. Installation of a new natural gas furnace was done diligently by very knowledgeable technical service gents, Chris and Dan. Five star service all around. Highly recommend AllStar Heating and Cooling Corp.

Chris the technician was very courteous. Also very punctual. He reviewed with me what he did. When I made the appointment they were pleasant as well. I will use AllStar again.

Alex was polite, prompt and very knowledgeable! He made suggestions for future service without pressure and was able to get our heat going with just the basic service call cost! Phew!!! Definitely doing business again with AllStar.

Great customer service all around! Ginny in the office was very helpful and Mark and the guys did a great job! Very , professional, friendly and courteous people. We will continue using AllStar and highly recommend you do as well!

I had the hardest time finding someone to replace the grill over the window of my HAVC Unit. Called AllStar and they handled the job with perfection. It was done at a great price too. Thanks you all for your wonderful service.

I have been using AllStar Heating & Cooling or 5 years now for our yearly tune-up and maintenance. They have always been great to work with. Colin came out today to clean and tune-up our furnace, replace our filters and more. Highly recommend their services.

Have been using AllStar for a number of years. Routine maintenance / cleaning … always responsive professional tidy …. Yet, like most things we’re only really judged or appreciated when that crucial moment hits.

Returning from winter escape / furnace decided to die. Obviously being late, no heat, action was needed. Within 45min Tech was at our door (sorry forgot his name) within minutes it was apparent the motor died. The Tech left my home an return within 30 minutes with the (1) remaining part in inventory. In no time we had heat.

For those reading this looking for props. Let me make it simple. We were in Northern California for 5 months - the Service AllStar provided does not exist out there.

What a genuine pleasure it is knowing We have a great relationship with a quality provider. An yes, we will follow Allstar advice an plan to replace our unit in the coming months.

Find out for yourself ~ give’em a call (glad I did)

Fantastic company. They provide quality service and don’t try to rip you off. Used them for routine cleaning and they were very professional and timely. I had an issue with my furnace month after the cleaning and they actually troubleshooted the problem with me over the phone and appears to be solved. Didn’t try to take money from me for a simple fix. Very much appreciated that and gained my trust for future work. Won’t call anyone else next time.

I called another company and set up an appointment for just a service call and they couldn’t get me in until June 24. That night my air conditioning went out totally. I called All Star at 3:30 the next day after I got home from work and told them my situation. The wonderful receptionist put me on hold and came back and said Colin will be over in 45 minutes. WOW!! Colin was very polite and informative as to what he was doing. I’m in an older home with funky electric wiring but Colin figured it out. Even went to Menards for fuses. Now I’m enjoying my cool house Thanks to All Star and their staff. ❤️

We called on 4th of July weekend at 830pm with no A/C. The technician Colin was at my home within an hour and had my unit fixed very quickly. I appreciate the time and effort AllStar and especially Colin put into fixing my issue so quickly. I would recommend to anyone looking to hire them to do a job and I will be looking at them when it will come time to replace my system.