Appliance Repair reviews in Chicago, Illinois

Technician was timely and detailed, most importantly, he explained the status of my furnace and his willingness to answer any questions related to my service appointment. Additionally and most importantly, I don’t feel like it was a rushed observation of my furnace which made me more comfortable once the job was complete

Very nice and knowledgeable. He explained everything thank you. And everything was quick. He gave me item number to replace The part to fix it completely did not supply that

Very good and professional very polite knowledgeable about his job. I had him last year and requested for the same person. You can feel confident when he leaves your appliances have truly been serviced right.

Robert was great and efficient but I really had a problem with waiting at home all day for two days the first day the technician got there at 4:30 and said their truck broke down so they wouldn’t be able to fix it so I had to delay my trip and wait there Friday we really should get a better time block

I have had 2 technicians come out the first one said he cleaned my sensor on my Furance and I should be good my Furance stop working after 3 hours I called back a second technician came out the next week and said it was a loose wire and I should be good my Furance went out the next day at 11:30 am from the time he left at 10:30 am the day before I was charged 100 dollars deductible for both visits I have coverage with Choice Home Warranty as of today I still have no heat in my home I am 74 years old and cold I don’t want to give any stars but it won’t let you post if you don’t the people that serviced me was Sears I paid 200 dollars and I still have no heat

David was very courteous and professional. He gave us some pointers on how to maintain our furnace/humidifier until our next annual service. He responded to our questions without hesitation.

Ola is experience with his job. Very knowledgeable. He gave me a couple minutes to clean What he had uncovered underneath. I couldn’t see it before. Very nice and cordial if I have a choice, I’ll ask for him again. Thanks again, Ola

Of course while the tech was there the f furnace worked fine, on top of that the tech didn’t ring the bell , just so happened to see him walking down the stairs. The has come back on since he left. That diagnostic fee seems to be a shake down. Now I have to make another appointment, which comes with another fee. Yes, there’s something obviously wrong

I am extremely dissatisfied with the service from Sears.

I scheduled an appointment for December 22 to repair two household appliances — a fireplace and a refrigerator. The appointment window was 8:00 AM to 12:00 PM, and I stayed home the entire day waiting.

Throughout the day, my appointment was repeatedly rescheduled, but no technician ever showed up. Even worse, no one contacted me at all — no phone call, no message, no explanation.

By the end of the day, nobody arrived, and I was left completely in the dark. As a result, I am now facing a serious problem with food spoiling in my refrigerator, which could have been avoided with even basic communication.

This level of unreliability and lack of professionalism is unacceptable, especially from a company with the reputation Sears claims to have.

I would not recommend Sears appliance repair to anyone based on this experience.

I am pleased with the service performed by the technician. He is pleasant, knowledgeable and professional. I do feel the newly added $100 deductible is outrageous! The service plan is not cheap! I am looking into other plans.

Technician was great . Once he arrived he was very efficient in completing the repair and putting things back in place. There was a schedule problem and he was very late. The on line notification system was horrible the chat feature was useless and there was no way to reach a live person . I needed the repair but I ended up losing an entire day . I’ll have to think hard about using the service again .

My experiences with the repair company has been horrible so far. I made one app. They did not show. Made another app he showed. He was very good. I made another app for 11-3 and someone changed it to 11-6. I have an oncologist app that day. I then talked to a service rep…she was very nice. She talked to someone in repairs and came back on line to tell me that someone would come today between 6 and 630. It is now 830 and I have not heard from them… no text or email or phone call. You t take my money every month but can’t seem to help me now when I need HEAT in my house.

Alex was great. He diagnosis the problem and my dryer is working again. He was very knowledgeable & respectful as well. He also gave me some tricks , tips on my dryer. Thank you Alex you represented your company well. Thank you Sears!

Early this year, I had a repair done to my washer. The parts were under 200 dollars and there was 300 dollars labor added. The service Tech said that it was a normal "wear and tear" item. The next day, (2) different people came and installed the springs in a few hours. He said, it was the drum springs that were worn out. The washer was about 5.5 years old. Now it has been about 1 month and the washer is doing the same thing. It will not spin out and becomes unbalanced. It there a possibility that the other people installed the springs incorrectly. For the cost that I paid, I could have almost got a new washer. The service man said that the machine was in good condition and that the repair should allow me a lot more years of service.

Not happy at all- Repair person came to repair range & refrigerator ice maker. He didn’t know how to remove ice maker tray. Assumed it was frozen until so opened it
Then he had to call some one to troubleshoot He left saying water pressure was cause despite pressure being same from beginning. He left ice tray filled uce on countertop thst melted ice on to newly varnished floors damaging them. He was no better with range. He contends flame turns off at set temp, but how does decreased heat cook food?
Don’t think he is experienced enough & waisted time especially when they cancelled 2 previous appts. Terrible service

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