Appliance Repair reviews in Chicago, Illinois

Monty came out sooner than expected and I scheduled service last minute. He was able to tell me exactly what was wrong with my dryer in less than 10mins! Also was very upfront with services and fees which is always appreciated. I would recommend anytime

Very knowledgeable, pleasant personality, answered all my questions. He went above and beyond just diagnosis the problem. He explained the problem and why it happened. Very wonderful Tech.

The repairman was really good. He fixed the oven & put it back in place. He was thorough, nice and told me helpful information.

My AC unit went out and the repair person reported the exact opposite of what he stated to me and got my claim denied. Very untrustworthy and now I see why people no longer trust them.

Ice maker stopped making ice and before the techno came back to replace parts, the fridge and freezer stopped getting cold. The repair man came out and with the parts that had been ordered, he got it back working.

I was very dissatisfied with the Service i received on Sept 18 2024 for My Magic Chef Compact dryer from your Sears Technician. First he walked in and spoke distain for my appliance. “Oh you got one if those!” It was obvious he did not want to attempt the repair!! He reluctantly opened up the back of my dryer. Then asked if i had the manual. After his repair he turn it on the squeaking had stopped. But as soon as he left i had to call him back because the Squeaking Drum started again!!!!!! Also most importantly he tore my Magic Chef Stack Stand from the wall.!!! It was securely attached. The walls looks bad now.

The technician stated it nothing he could do. He said that cold water in the pipes causes the knocking and banging sound. It comes and goes. Try to bleed the pipes some more if i can

Terrell provided A+ service. He is very knowledgeable and was able to fix our issue.

Mohammad is the BEST Boiler tech, EVER!! He has consistently given superb service and expert care to my Boiler EACH time he services it.

The technician - Terrell - was very professional and pleasant. I appreciated the text updates regarding his eta. I also appreciated the ease of the payment process.

he was slightly pleasant. even when naming the problem. It could have been me, but I am the customer who paid him $129.00 for 7 minutes of service. A pump would cost me over $650.00 + additional labor so I was told. Is this how Sears operates these days? this repair would cost the same as a new washer.

Great Technician, very focused on his job, took his time to make sure everything went smoothly and very respectful

I was very pleased with Terrell, because he knew what was wrong with the dryer. Order the part and follow up to see if it came. Was there to fix the dryer and was gone within 10 minutes. Thanks to Terrell!

I was finally given a time that the technician would come. Whenever it was close to the time; I would receive notification that the time was pushed up 1 hour. This went on until 3:00pm. A 7 hour window is horrible. I’m switching to another home warranty service.

Horis the technician did a wonderful job. He found the problem and fixed it right away. Great job 👍

The technician Mohammed was ok,very helpful,but did't complete the maintanance (dosen't got the vacum cleaner or the light bulb for the dryer machine.I did't paid anything ,because I have a contract.

Robert (Bob) was both very knowledgeable and skillful. I would recommend his services to my friends and relatives.

She called to let me know she was on her way. She called again to let me know she arrived. She rang the door bell , I let her in she asked where's the machine and went right to work. She explained what was needed and how much it would be. She was great.

The technician was very professional. She ran test on my machine and verified the nature of the codes. One was related to the spin cycle. She cleaned two components and advised next step if the problem is reoccurring. I hope this is not reoccurring, but if so I would like the same tech to come back.

Alex was extremely professional, knowledgeable, courteous and most importantly he arrived on time as promised. Highly recommend this service.

To Whom It May Concern,

I am requesting an immediate escalation regarding Service Order #12554538. I have been attempting to get my air conditioner repaired for months, beginning in July, and despite multiple scheduled appointments, the unit remains unrepaired.

Here is the full history of appointments related to this unresolved issue:
• July 14, 2025
• July 21, 2025
• July 29, 2025
• September 25, 2025
• October 6, 2025
• October 28, 2025
• November 13, 2025

I have also spoken directly with your servicemen Dave and Kareem, yet there has still been no resolution and no working air conditioner.

This amount of delay is unacceptable. At this point, I am requesting:
1. Immediate confirmation of a final repair solution, OR
2. A replacement air conditioner unit if the existing unit cannot be repaired in a timely manner.

I expect a prompt response today, as this matter has gone far beyond a reasonable timeframe.