Electrical reviews in Chicago, Illinois

Professional and did a great job! Will be using them for all my electrical needs!

Very bad costumer service.
I called twice, and the 2 times they answered me and told me they would call me back to give me an appointment, but I never received a single call back. Very bad customer service.

Excellent experience with both John and Tony! Professional, thorough and very knowledgeable.

I did business with Adam, he was very unprofessional, and unresponsive when I asked him to confirm an issue for me.

Very helpful and patient working with my families project! Great from a simple outlet swap to remodeling our basement.

Very professional and personable group, and extraordinarily efficient and thorough. I wish they made 10-star reviews an option

I had a problem with my electric installation and i decided to call Dunning Electrical Services, Inc.. Their technicians came, located the problem right away and fixed it without any major repairs of the installation.Their price was very fair.Would definitely recommend them.

DES Went above and beyond. They did a fantastic job , very professional and great service.
I recommend these guys for any electrical work needed.

Kelly from Dunning Electric repainted a number of outlets & switches in our condo. His work was excellent!

The electricians arrived on time(!) and completed the work efficiently...they were polite, as well.

Excellent and professional service. Luis was great! He was thorough and determined to figure out our electrical problem. He was tidy and wore booties on his shoes. I would recommend them and will use them again in the future.

I called this morning about some outlet problems in a few different rooms. Dunning Electrical Services, Inc.were here about an hour later, and diagnosed the problem and fixed it. Never expected service the same day, and they did it all in one visit. I very highly recommend them.

Dunning Electrical Services, Inc.was fantastic! The specialist is extremely knowledgeable and paid very close attention to the smallest details! We have a list of electrical projects a mile long and we plan on using them for all of them!!

Professional, courteous & wonderful. Came on a SATURDAY evening & fixed my electrical problem which was so simple. Didn't charge me for the visit & checked all the panels & gave friendly advise. Highly recommend Dunning Electrical Services, Inc. for any electrical problems! Thank you!

The team was non responsive throughout our project and caused our condo renovation to be delayed multiple weeks. Finally we had to call someone else to finish up and then they still tried to make us pay the bill in full. You should probably look elsewhere

John and Tony Sr. are awesome! They know exactly what to do, and how to do it the best way possible. They tell you in advance what should be done, and if there is anything that you should know before they start. They know what will look good and work well, too. They are fast, neat, fair, and nice. My general contractor was highly impressed with their work, too. It was my lucky day to find them, and it would be yours too, when you hire them.

Dunning Electric was a pleasure to work with. When they said they were going to arrive at a certain hour...they were on time. The electrician was efficient and got the job done quick so we could get on what our day. I have recommended them to friends and family for their great service!

Here's my experience with Dunning and my opinion based on that experience....

--- Summary:

Dunning Electrical Services
- doesn't follow up with calls or emails
- doesn't manage their customer expectations well
- doesn’t listen to customer concerns
- has the attitude that their work is a favor to the customer
- will bully people to protect their business

I initially chose to work with them because I've had good experiences with Dunning and they had a good reputation in my condo building. We've used Dunning on other occasions and have been happy. We have even recommended them to friends.

This time, however, Dunning’s responsiveness was horrible and completely changed my position about this company. My husband and I won't be back. We wasted over a month trying to get a job done only to start over with a different contractor.

--- Details

I contacted this company at end of June / early July to have work done. I was put in touch with Al. It took a week or two but we got an informal estimate of about $1200 for the work. This came with many apologies for the slow turn around times because “work is crazy.” To help move things along, I sent a more detailed description of the work that I wanted to have done. It was nearly the end of July before we were given a written estimate. The estimate had increased to $2800. During this time, Al typically doesn’t return phone calls, voice messages, or email in the time frame that he promises.

It's now the beginning of August. We scheduled the work time and drove in from out of state to be present when the work is done. Al promises on a Wednesday to call Thursday with an appointment time for Friday. Thursday comes and goes - no communication from Al. I call him on Friday. He's non-committal about a time, but will get back to me. Around noon two guys show up unannounced from Dunning.They take pictures and leave. Evidently, the appointment was not to do the work - but it was to see what was needed to do the job. This had not been explained to me and I have a signed estimate for the work.

I am mad about my wasted time and being misled by Al. I communicate to the workers that I was getting the run around. All they said was "OK” about 5 times. My response is, “No, it’s not OK.” As they left, they said they were going back to Al. I asked if this was for another estimate. They said yes. – A third estimate!

After the workers leave, I call Dunning to complain about the entire situation. An employee named Adam answers the phone. Al out to lunch – again. Adam does not listen but explains that this whole thing is my misunderstanding. Adam promises to forward my concerns to the owner. I explained that I wanted the call back by 3 PM or I am moving to another company. It’s noon.

I get a call back before 3 PM. It's both Al and Adam. The owner is not part of this. Adam said the owner was “busy.” They explain to me that the misunderstanding was my fault because they are doing business like they always have. Additionally, they informed me that their workers felt threatened while in my condo and that Adam himself called my association office to report me. Adam was clear that I had already been reported to the association office because his workers felt threatened and because I had communicated my intention to speak with other residents in the building about my experience with Dunning Electric. Adam took the opportunity to state that Dunning Electric does a lot of business in my building and has an excellent reputation.

Adam then went on to inform me that they would "do me the service" of performing the work. Lucky me. At this point, what is going through my mind is that it’s been six-weeks and I still don’t have an accurate estimate and hung up. Shortly after this I received an email from Dunning respectfully declining to do the work.

I've moved to another company. Scott Elliott Remodeling - good guy, reliable, easy to work with: Scott Elliott <elliottremodeling1@gmail.com>.

My final take on this: Dunning Electrical Services

As a commercial contractor we understand what it takes to provide quality service, customer satisfaction, competitive costs, and most importantly SAFETY for both our customers and our team members. We look for similar contractors to pair with that offer these same qualities and this is exactly what you will find when working with Dunning Electrical Services. We have had the opportunity to work with Dunning for several years and the professionalism has always remained consistent. We recommend Dunning Electrical Services for both large scale and small scale projects.

Needed an additional 110V outlet installed in my laundry closet after getting a new washer and dryer. They sent Rick over who was super friendly and professional. He even gave me his opinion on other electrical issues I was having and ways to fix it without necessarily changing the hard wiring in our unit. I found them because my building engineer recommended them and they did not disappoint. Would use them again.

I visited Dunning today who I believe was contracted to replace all unit breaker boxes in my condo several years ago. I first called and spoke with a very pleasant woman who encouraged me to stop by with the faulty breaker needing replacement that was not providing the necessary 120/240 voltages to my electric range. She noted that I should stop by mid afternoon in time to ask the service staff if a replacement was in stock or could be ordered. I did so and was greeted by two knowledgeable service men. They knew immediately what I needed and checked for a replacement in their inventory. I was given a used exact replacement breaker gratis. It resolved my voltage issue with my electric range and so I am once again a happy camper and can cook and bake once again! Thanks Dunning!