Home Services reviews in Chicago, Illinois

We are newer to Greener Living, but VERY impressed so far. We had slit-seeding done, and unlike countless other seeding efforts with multiple companies, we actually have significant new grass in the bare areas.

We have received personal recommendations and care, rather than the "spray and run" cookie-cutter techniques of pretty much everyone we have used in the past. We have a lot of shade and pine needles which can be difficult to work with, but they seem to have come up with a plan for success.

It's nice to have one of the prettiest lawns in the neighborhood!

Greener Living service techs are very polite, professional, and show up and do as they say. However, the guy in the billing department is very rude and far from professional. After a couple months of service I noticed I was being charged more for each service than I was being told. They offer a discount if you prepay for treatment but then charge you a different amount when they come out. I mentioned all the over charges to the billing department and they refunded me the difference and apologized for the mistake, I understand mistakes happen so I didn’t think much about it. Looking over my account online one day, I noticed they again over charged me. So, I called again and the same guy apologized and this time he credited my online account instead of refunding my credit card “since the amount wasn’t a lot” When I was due for my next prepaid treatment, it happened to be the same tech that sold me the prepay package prior. I confirmed with him that this treatment was prepaid for and he said no there will be a charge, but didn’t understand why. He remembered me and taking payment for it. He apologized for not knowing why I was being charged again and told me to call billing department before he started. So I called and I asked why I kept getting charged more than I am being told by the tech for treatments? The guy said “the techs don’t do the billing so he doesn’t know”. Well then, why are they telling me the prices, giving discounts, and collecting pre payment?!? I decided to stop service due to the fact I felt greener livings billing department was a mess and didn’t feel like having to call in every time they charged my credit card wrong, which is a shame because my lawn was starting to look better. I asked to cancel service and am told “I don’t see what is the problem we credited you already the over payment”. I informed him I felt the billing was a mess and that I was only charged correctly two times, and since the techs that give the pricing doesn’t know the correct prices I no longer wanted their services and would like the credit for over payment on my account refunded to my credit card. I was then told “ok” and then he hung up on me. Since then they deleted my online account and never refunded my credit card. If you do go with this company just make sure you don’t put a credit card for autopay and you keep an eye on what they tell you and what they charge you, also try to avoid calling billing department at all cost because the guy there is far from professional and very rude.

Greener Living Lawn, Tree and Pest is the best balance of using nature to keep your lawn and trees healthy, yet they know when a non-organic material is necessary to combat unwanted things in your lawn and trees. Their price is fair for what you receive. They are not cheap like the national companies, but what you receive in product and results justifies the price. I have tried everyone from the national companies, to the fully organic companies. Greener Living is the perfect balance between the two ends. Additionally, the service techs are personable and responsive. They call me before they come out and address any concerns we may have. Five starts has been earned.

This will be our 3rd season using Greener Living and we could not be happier! Our lawn has never looked this good in the last 20 years we have been in Des Plaines. The plushness and quality of the grass is incredible! No other service has gotten these results and we have used several of them. But the best part is the communication and quality of the people at Greener Living! So Very Happy with these guys and this company!

When I called Greener Living Lawn Care, I was connected to their Customer Service Department. Their service agent, Camen answered the phone and was very professional, knowledgeable and patient with me when answering all of my questions and concerns. Camen goes above and beyond with his customer service by calling me the day before to let me know that their fertilizer crew will be coming out to provide the next treatment and then follows up to make sure that I am happy with the treatment that was provided. I had a lot of dandelions and creepy charlie, but just after the first treatment, I can already see a HUGE difference in my lawn. I also purchased their mosquito treatment program and happy to report that I have been sitting outside enjoying my deck, bite free! Thank you Greener Living! I can't wait to see how great my lawn is going to look after all the service treatments are provided.

We've been using Greener Living for 3 years and are very satisfied with the service. In this time, our lawn has drastically improved in appearance and looks so much healthier. We gave our prior lawn service 6 years and they were never able to achieve what Greener Living has in half the time. Thank you!

Having moved often, Ive used any number of lawn service companies. This is my second year with Greener Living and my lawn has never looked better. They are indeed easy to work with. Service was so good in fact that I added regular aeration service, and since that went so well, I asked them to help service/maintain one of our trees needing special attention. Can recommend GL without hesitation.

I decided to try them due to not having the time to maintain my lawn like I used to. The first season I saw improvements, the second season was even better and the clover issue was just about gone, and by the third season not only was the clover gone, dog path gone, dandelions gone my lawn was thick and plush like it used to be. My techs have been GREAT. Already looking to forward to next year.

Thanks K Sampson

I have used Greener Living for a couple years. My husband credits them and myself for getting our lawn in the best shape it has ever been in. However, I still find some weeds and other plants I cannot identify. We have three large dogs and after the last application we discovered our gate was left open!!! I thank the Lord they did not run away, hurt any other animals or get hit by a car!! We called to complain and they were not at all concerned about their carelessness. I am not sure we can continue to use their services as a result.

I think Greenier Living fertilizer service is great. They are timely, do a thorough job and if I get any weeds, they will come out immediately to treat. This was my 2nd year with them.

However, they always seem to be trying to get you to purchase an additional service. They said I needed Lime treatments because of moss in the yard. However, the moss only grew in a small area on the north side of the house which has a lot (real lot) of shade from the house and trees. I asked if they could somehow "measure" the PH level and they said no, they don't do that. So how can they really tell if the PH is off and when it is back in sync? BTW, I purchased an inexpensive PH tested and it showed the PH was in the "normal" range.

They also recommended core aeration, treatment for leaf spot (which different technicians said I did and didn't have) and some sod worm insect control. Overall, my yard looks pretty good. Not the best in the neighborhood, but no big dead spot or yellow spots. So I am not sure if I really need all the treatments they recommend.

Update: 39 days and no refund - Warning to current and future customers. Stay away from Greener Living!

As posted in a previous review, Greener Living performed sub-standard service and damaged my property.

I eventually asked for a refund and was told I would receive it. We're now 39 days since that initial confirmation that it was "processed" and still no refund. Caymen ("President and Owner") even responded to my previous review confirming yet again that the refund was "processed" and it could "take two weeks." We're now past two weeks since that date and still no refund.

Brian and Caymen are refusing to respond to emails.

The original refund acknowledgement was from Brian on August 23 - that is 39 days ago.
The second refund acknowledgement was from Brian on September 3 - that is 28 days ago.
The third refund acknowledgement was from Caymen on September 13 - that is 18 days ago.

We are well past a, ridiculously generous, two-week window for a credit card refund to arrive.

Let this serve as a warning if you are considering doing business with Greener Living - look elsewhere. They do not care about your property or your business.

Greener Living convinced me a few years ago to try a fungicidal treatment on a spruce tree to stop needle-cast. What I wasn’t told was that they regarded this service as a “recurring service”. Each time they provided a treatment, I thought it was because I had specifically requested it. After 2 years it seemed the treatment wasn’t effective, so I did not request another treatment. However, they showed up unannounced, treated the tree again, and have been harassing me for over two years now for payment. They refuse to accept responsibility for misrepresenting this treatment as a disease-specific treatment, when they fully intended it to be an ongoing recurring service.

By far, Greener Living is the BEST service I’ve ever had for my lawn. Last year was the first year I had them out. My lawn was in absolutely horrible shape until Greener Living showed up. My lawn full of weeds and dandelions has been transformed into one of the most beautiful lawns on the block. I’m a corner house, so the look of my lawn is the first to be noticed on the block. I have recommended their service to a family member and she was amazed at what her lawn looks like now. If you’re in need, you will NOT be disappointed in their service. Seriously, it was magic!

I use greener living lawn care service for several years. Polite stuff and good service.

Greener Living has to be the best lawn care company I have ever had. Their employees are respectful, quick to respond with questions and reasonably priced. My lawn has never looked better. I highly recommend!

Technician very sloppy after being told to be careful sprayed lamppost and mail box posts as well as brick pavers. This is a reoccurring problem and has been reported to management. Since it is always a different tech issue is never resolved. Also they are constantly trying to up sell their services

DO NOT TRUST THESE PEOPLE!

UPDATE March 12, 2025: After 202 days, FIVE acknowledgements from Greener Living that a refund was owed to me, and my efforts attempting to resolve this issue via City of Chicago, BBB, and Illinois State Attorney's office, I have finally received a check. In the end, my claim with the State Attorney's office was the only thing that worked.

My direct requests and complaints to the City of Chicago and BBB all failed, despite Greener Living acknowledging a refund was owed. Every acknowledgement included some excuse about "internal processing issues" and a veiled attempt to pretend they had no idea this was an issue.

Here is the timeline of those acknowledgements:

The original refund acknowledgement was from Brian on August 23, 2024.
The second refund acknowledgement was from Brian on September 3, 2024.
The third refund acknowledgement was from Caymen on September 13, 2024.
The fourth refund acknowledgement was from unattributed representative via BBB complaint on December 9, 2024.
The fifth refund acknowledgement was from Caymen via Illinois State Attorney's office on February 27, 2025.

DO NOT TRUST THESE PEOPLE!

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ORIGINAL September 12, 2024

Don’t waste your time and money on Greener Living.

I had been a fairly happy Greener Living customer for just over two years. Early on there were issues - they were annoying but manageable. Over time, the frequency and intensity of the issues became unbearable. The Greener Living technicians and management failed to provide the “professional” part of a “paid professional service.” I began documenting and itemizing the issues. Here is what I saw:

1) Technicians failing to read gate codes from my account "notes" resulting in skipped/delayed services
2) Technicians not adequately using enough product on service
3) Technicians damaging sprinkler heads - two years in a row - with the aerator, despite me having flagged them with bright yellow flags
4) Too many pushy "sales" phone calls
5) Technicians using the wrong products and staining my property

For all of these issues, I had to reach out and insist that some resolution be provided - it was not the default response. I eventually started communicating directly with Brian Mason (Owner & General Manager per his email signature). I gave them a couple opportunities to make it right and they failed. I eventually asked for a refund. Brian sent an email saying the refund would be processed and sent his apologies.

The trouble is, at the time of writing this, it has been 19 days since “processing” that refund and despite attempting to contact them twice since then there has been no refund.

Stay away from Greener Living - they don’t care about you, your property, or your business. They just want your money.

I have been using Greener Living for going on my third year. They are fantastic in all ways. Their personnel are very kind and friendly. I have referred two of my neighbors so far and they are pleased with your services as well. They are Animal friendly to the max. Oh and I love how great my lawn looks. Thank you Greener Living.

These people are the nastiest people I’ve ever dealt with in my entire life. They claim to come out and do your whole yard when my backyard was locked up with a 6 foot cedar fence and two Dobermans outside, but yet the man claims he sprayed the backyard. Did he do it by Covering over the top the owners are the nastiest people I’ve ever dealt with in my entire life harassment on phone calls claiming the man did come back when he never did. If I were you I would definitely definitely not use this service. Nasty nasty unprofessional people.

After writing review, I get five phone calls in a row, threatening me. See you in court going to collections all because they didn’t do the job they were supposed to do and they lied about doing my backyard Either they desperately need money…
I would highly recommend not using this service. Just read the reviews because they are very true. The bad ones are very true. They just said it for me.‼️‼️‼️‼️‼️‼️‼️‼️

The fertilization and the fungus applications that they applied have been great on my grass.The staff is excellent and pays attention to any problem that you're having with your grass. Great service to have. I am very happy with their service. I've been with them for more then couple of years.

Stay away from Greener Living! My lawned died this summer due to neglect!! And they refuse to do anything about it. These photos are the after photos from their so called service. Do not waste your time.

Greener living did not arrange for a visit to my property mid-summer when I reported that my backyard was not looking its best. There were lots of brown patches and weeds were starting to appear. I was told to water and keep my lawn cut high. No improvements. Called again. Was told to just see how the August treatment goes and that things should improve. Things did not get better. Called again Aug 16. It took a few days for someone to even call me back and while I was dealing with a dying yard, I received 2 sales calls for added services. Now it’s October and no one has been out to visit my property, and in the meantime, my backyard died and requires new sod. Terrible customer service. They clearly don’t care about their customers.