House Cleaning reviews in Chicago, Illinois

Maria & Fernando were efficient and detailed. We hired their services before we moved out of a rental we’ve been in for 3 years and was in serious need of some TLC before our landlord did a walkthrough. The bathrooms and kitchen were cleaned thoroughly and look brand new. Would recommend their services!

We recently booked Molly Maid for a deep seasonal clean, and it was such a great experience! They tackled the areas that often get overlooked during our regular cleanings, and the difference was noticeable right away. Special shoutout to Team #7 (Rosa A. and Esther M.) they were thorough, kind, and a pleasure to have in our home. We’d definitely book with them again!

Haven’t been this upset in a long time. We are moving out of my first home which is emotional and thought we would be nice and get it cleaned for the buyer. We NEVER hire someone but needed to catch a break this time around with all the stress of moving already. Our window was between 12-4pm and the plan was for me to get there from the other side of the city to check in after and see how it went. The cleaners arrived at 4:30pm when I also did. I told them it was fine and I’d make it work although inconvenient. I brought them up, made sure they were good, and went on to the other errands I had planned. They were there about an hour. My boyfriend checked the place the next day and it actually looked dirtier than we had left it and like they had not even touched anything. The only things that looked clean were what I PERSONALLY cleaned like the fridge. We left the place fairly clean before we even left. I stressed how important the floors, bathroom, and cabinets were. When I told them that over text, they sent a thumbs up. Attached are pictures but we have videos too. Now our closing date is a week away and we will be away for a wedding with no time to clean it ourselves or find someone else. Stressed. I’ll stick to my motto, if you want something done right, do it yourself.

We had a great cleaning today for our 3bd 2 bath apartment. Team #22 were amazing!!! Celia and Margarita were very polite, careful and did a wonderful job!!

Team# 25 did a fabulous job. Second time working with them. Great communication from start to finish. Accepted tips via Zelle. Will be using again.

The Molly Maid team did a fantastic job on a move-out. I mean amazing. Unit never looked better. I wish I would have hired them on the move - in as well. Up front pricing. Good communication on appointment time and excellent results. Highly recommend this company.

Maria J. and Amalia M. (Team #1) did a fantastic job! Thorough AND efficient. Already looking forward to my next cleaning!

The service was very, very good. They were right on time and completely on point as far as the cleaning of my home went I was very very impressed and will definitely use them again. Thank you for a very good experience.

Team 13 did a fantastic job with cleaning our home in a fast and thorough fashion. They were very courteous and great to work with

Thank you!

Celia and Margarita were a wonderful team. They were prompt and very thorough. Wonderful job cleaning our house.

Both Linda and Rita of Team 25 have been terrific in proving the cleaning service. Every two weeks they arrive, smiling, and ready to work. We would not trade them for anyone else. Five stars for sure.

I’m sorry to say they did a Terrible Job at my place. They hardly did a thing. And the owner wanted them to come in to justify it. If it were a couple of things I would’ve let it pass, but it’s every room and I don’t want them in my house again because I’m concerned something could occur in my place since they know they did a terrible job.
I have photos!!

Great experience with Christina and Maria Q from Team #3. They came right on time and were very efficient. Cleaned every room thoroughly. Looking forward to having them back soon.

Very good experience with this company. Thorough cleaning and very respectful staff. They treated all of my collectibles with a lot of care and really helped get my place in shape!

Team #22 did an excellent job for a home cleaning! They were exceptionally polite and thorough, delivering a high quality cleaning. Looking forward to seeing them again soon!

Team 23 Gabrella and Maria did a fantastic job. My home is dust free and feels clean. Thank you both for a job well done especially shining up my SS appliances and bringing life back to them . Great service, excellent team. Thanks Molly Maids Gold Coast.

My recent encounters with Molly Maids have been nothing short of a nightmare, leaving me utterly frustrated and deeply disappointed.

Last September, during their cleaning session, they managed to destroy my $2,000 TV, leaving it in irreparable condition. Their careless handling of expensive electronics was beyond comprehension. To add insult to injury, their compensation offer of a mere $100 was insulting and insufficient to cover the cost of the damage they caused.

Despite my initial reservations, I reluctantly decided to give them another chance after my TV warranty covered the damage. However, their incompetence struck again. This time, they managed to lose two crucial Cartier screws for a bracelet, rendering it unusable.

It's abundantly clear that Molly Maids needs more professionalism and attention to detail to be entrusted with any valuable possessions. Their reckless behavior and disregard for customer property are inexcusable.

In hindsight, I deeply regret not canceling their service back in September when I had the chance. I would strongly suggest against using Molly Maids and will not be recommending them to anyone in the future. You can save yourself the headache and find a more reliable cleaning service.

Cristina and Rosa A. from team #7 did an amazing job with deep cleaning my home. They were fast, thorough, and very detail-oriented. Everything looks spotless and fresh—I’m extremely happy with their work and would highly recommend them!

Worked with them before and was often charged the wrong price here and there so I switched to a different cleaning company. Recently, I rehired them because the other company was booked at my only time available and it was a total nightmare. Charged me more than $400 for 2 hours cleaning, with fees for what I never consented to, I never received the service alleged, as well as fees that were never disclosed.

Please see the attached screenshots if it helps explain my situation better.

AVOID them at all cost would be my best recommendation!!!

Molly maids did a great job on my condo, cleaned the windows and balcony door, too. They were quick, kind, and quiet, since I work from home. Very thorough and the condo smells so clean. Even the cooktop was spotless! I'll use them again, definitely!

Little late but awful experience.

I hired these guys in June of 2025 for a full move out clean and they did an amazing job. Expensive, but they did such a great job I was happy.

Hired them 2 months later for a special occasion. They let me know they had significantly increased their price, but given they did such a good job the first time I was willing to pay.

I asked them to focus on the bathroom which was completely neglected and not scrubbed. I asked them to come back and they did a terrible job and were yelling at each other and was an awful experience. I did not want to push back further and just decided I’m never going back.

Significantly increasing the price paired with a decline in service is one way to lose a client. Never hiring these guys again.