House Cleaning reviews in Chicago, Illinois

The experience was extremely delightful. Tanya and her partner were phenomenal in cleaning my old apartment.

Would highly recommend this service to anyone!

Booking on the platform was simple and easy to navigate. I received a call to confirm the details of my booking almost immediately. Meli did an amazing job and paid close attention to my specific requests. The customer service is also very attentive and easy to reach. I also appreciate how often they check in to give you appointment reminders and respond quickly to questions or concerns.

I booked a deep cleaning with full sanitizing of all surfaces. I have two long haired cats so it was a big cleaning job. Krystyna and Julia made the place gleam. It smells fresh and looks amazing. Attention to detail and communication throughout were excellent. Highly recommend. Will book again.

Curious to hear others’ thoughts—does $582.57 seem expensive for a deep clean of a 1,600 sq ft apartment (windows, baseboards, oven included), or is this standard pricing?

My experience was just okay. From the initial pricing quote to the execution, it wasn’t what I expected. While my apartment did need a deep clean, the pricing felt high relative to the size of the space and the overall results.

The floors appeared to be cleaned with what looked like a Swiffer, which was disappointing given that these are older Chicago wood floors that really require a traditional mop. There was no follow-up after the cleaning to ask how the service went, which felt unprofessional. Although they mentioned I could reach out to have anything recleaned if I felt it needed, this felt impersonal. Two individuals cleaned for approximately 4.5 hours but at times seemed disorganized in their focus, spending time vacuuming cloth seating rather than prioritizing higher-impact areas.

Photos of Concerns after cleaning:
-Cobwebs in Bathroom
-Crumbs on Counter
(others not featured)

Maria and Yarleny were wonderful! They showed up on time and finished on time while doing a wonderful job. They went above and beyond to make our home look brand new. Will be using them again and again! Thank you so much!

Celia and Margarita on Team 22 did an amazing job today helping us clean our apartment before our baby gets here. They showed up early and got right to work. They were extremely friendly, efficient and so would definitely hire them again to bring them back! Thank you so much🙏🏽

These were the nicest women. That quietly went about their work and left the place sparkling. When I asked them to redo a few spots, they jumped at the chance to satisfy me. I highly recommend Molly Maids of Gold Coast. The person who handles the calls was also excellent. Thank you!

Alicia and Paula (team 19) just left my apartment and I am speechless!! They did an amazing job, better than I could’ve ever. So detail oriented and sweetest people! I would have them back in a heart beat!

We have used Molly Maids for a number of years and they are always on time and very professional. Mary and Christine are always very pleasant and work very hard while at our house! We do lots of business travel and they are always very accommodating with our changing schedule. We have tried several different cleaning services and Molly Maids never disappoints.

Rosa A and Norma just cleaned my house for the first time. They were great. Very friendly, on time and did a great job. I hope they can come again.

Great efficient service, flexible when you need it and very detail oriented. They bring their own cleaning supplies and take direction well. Very customer friendly.

Molly maid was so easy to use! They called me prior to our cleaning appointment and went through everything in thorough detail. When I got home, our apartment looked amazing! Would absolutely recommend to anyone, whether for routine or every once and awhile clean!

Wow! I’m so impressed by their services. A special shout out to Team 14 who came to clean— they were on it! They’re super efficient, kind, and productive. They cleaned pretty much every corner you can imagine and dusted off and wiped off every aspect of the house. I am super happy with the services I received and definitely will be utilizing their services again (and request for team 14). Thank you for all your hard work! Really appreciate you.

Ruth and Amalia (team #8) did an amazing job cleaning my apartment—they even put my duvet cover on without me asking which was SOOO nice. Thanks again!

First time customer of Molly Maid / any cleaning service. My husband and I booked Molly Maid for a deep move in clean with a 3 hour minimum. We requested specifically that the baseboards, showers and window sills were cleaned. The team was here for 90 minutes and did not clean any of what was requested or specified in the description of the move in clean on Molly Maid’s website. We let Molly Maid know the job wasn’t done and they offered to resend a team in a few days - which we originally agreed to, only for Molly Maid to cancel and reschedule the appointment. At this point we had already moved in and the option of a “move in” clean was no longer possible. I spoke to someone who said they would give us a full refund and took my card number. A few days went by and when I called to ask when I would receive the refund, they said I would only receive $50 back on the $275 service I paid for and did not receive. I have spent everyday for the last 10 days on the phone with someone trying to get at least 50% of the money we paid back - to no avail. They said “the best they can do” is a $100 refund. Super disappointed in the cleaning service and customer service I received. Was definitely looking forward to using Molly Maid for a reoccurring cleaning but will have to look elsewhere.

We had Molly Maid come to do a move-out cleaning for our apartment and they were excellent. They showed up within the arrival window and were very thorough. They brought all of the cleaning supplies needed. Nelson and Paula (Team 19) were great. If we need a cleaning in the future, we would definitely go with them again!

Kendy and Carmen from Team#20 did such a great job! Thank you. We are very happy with the results.

Team #14—Isabel, Jessica, and a third team member whose name I unfortunately can’t recall—provided truly exceptional service. This was my first time handling a full move, and I was completely exhausted. Our home needed a deep, detailed cleaning, and they wasted no time getting started. Sensing how stressed and overwhelmed I was while finishing up my packing, they immediately jumped in to help without hesitation. Their support made a huge difference. By the time they were done, the entire place was spotless—every corner, surface, and hidden area was thoroughly cleaned. If you're ever in need of a meticulous home cleaning, I can’t recommend this team enough!

I wanted a little “fall” cleaning and decided to treat myself with a one-time clean. I have to say, I will 100% be setting up a recurring service with Molly Maid! I will be requesting Team 10 as well! (Isabel and Ana) it was super easy to schedule, coordinate the entrance, and I was thrilled when I returned home.

Thanks Team 10!!!!

PRISTINE!

Best maid cleaning I’ve ever had. The free in-person estimate helped a lot, and they really listened and did all the requests, and then some more. Team 17 did an amazing job, and I can’t wait for them to clean our place monthly.

HIGHLY RECOMMENDED!

I was a Molly Maid Chicago customer for over a year. Arnie and his office staff did a great job of causing my wife and I to fire them. We had a family emergency and when requesting to move our service in 2 days, they did not want to be flexible and attempted to charge my credit card (without authorization) for our cleaning service, which we pay for with a check before even doing the service. They never did it before and only did it because I expressed my displeasure with the lack of customer service being provided. Very unprofessional or try charging a customer out of spite because they are unhappy with you.

Rosie, the manager was VERY disrespectful and rude on the phone and when I requested to speak with the owner, Arnie, he never reached out to talk through what was going on. Clearly the sale pitch that he gives when visiting our home is a total sham as he is not a customer first owner and is only in it for the $$$. When his team is disrespectful to a customer, you would think that he would do what he can to save the customer vs. basically saying to shove it.

There are a ton of other cleaning companies and individuals in the Chicago area who respect customers, understand that things happen and are willing to have a customer first mentality. It is a shame that Arnie and his management (Rosie) seem to just want to point the finger at the customer all the time and never take any form of accountability.

Look somewhere else for a cleaning company and you will be much more happy knowing that they will care for the customer relationship.

Update: The owner/manager responded and completely contradicted themselves. They say that they look to handle situations respectfully, but there was not respect in how their team and the owner (Arnie) themselves handled the situation. The owner refused to contact me back after I was told he would call me to personally talk about what happened with his staff, but I was instead contacted by one of the very people I had an issue with. They also failed to address their attempt to charge me early for my service without my authorization and without informing me first. HIGHLY UNPROFESSIONAL! DO not go with this company unless you have to! There are plenty of others other there that are more mom and pop for more affordable rates that do better or equal work!