HVAC reviews in Chicago, Illinois

Stressed about a furnace failure on a tight schedule, I called them out last minute. The issue turned out to be a common wire missing from my Nest thermostat. Steve and his partner took care of the problem and another issue with the blower without extra charge. They showed up quickly, were upfront about costs, and did the job professionally - highly recommend for emergency situations when heat's not working in freezing temps!

They get the heating and cooling right in Chicagoland. Their service is top-notch, which is why we upgraded to a new furnace when we bought their new AC, impressed by how well it performs.

Steve delivered another top-notch performance. His attention to detail when servicing my AC was impressive. He offered valuable maintenance advice and left the area spotless. Trustworthy recommendations were also provided, giving me confidence in his future work. Overall, Steve's professionalism and work ethic shine through once again.

Responded promptly, quoted reasonably, and took the time to explain what was being done. With our AC suddenly stopping working at midnight, I started calling local HVAC companies by 7am the next morning. Stephen and his colleague arrived at my house by 9:30 and had me back up and running within an hour. They were professional and upfront about costs, without trying to sell unnecessary work. Their service was excellent, which is why I'll be using Faith Heating & Cooling for all my AC and furnace needs going forward, and also recommending them to others in the building.

We hired Stephen from Stephen and Faith Heating and Cooling over the Thanksgiving weekend when our furnace suddenly stopped working. The error codes were confusing, but Stephen broke it down for us and outlined his concerns. He found a temporary fix to get heat back on while he ordered replacement parts. We're very satisfied with how everything turned out and would definitely use them again; thanks to Stephen!

We had a breakdown at home on a sweltering Saturday evening when our AC stopped working in the 90+ degree weather. After trying multiple more prominent companies with no luck, I spotted Faith right on my map and called them. Steven answered promptly despite being on another job, and offered to come after finishing it nearby. Three hours later, we were back online, and I got a discount courtesy of a neighbor on the bill - no extra fee for an emergency. He walked me through what happened, explained the parts involved, and gave us some longer-term solutions that went beyond "you'll need a new system soon." His courtesy, professionalism, and thoroughness got us through a tough night with minimal hassle.

I called Faith Heating & Cooling Chicago on a Friday for same-day service and they arrived that day to tackle our furnace issues. As a new homeowner with limited DIY skills, I was stumped about the problem with my new furnace. The technicians came, assessed the situation, identified the issue, and got it fixed that very same day at a competitive price. They also gave me a rundown of what they were doing so I could better understand the process for future reference. I'm thoroughly impressed with their professionalism, excellent service, and outstanding customer care. Their work exceeded my expectations, and I wholeheartedly endorse them – I'll definitely be reaching out to them again if needed in the future.

I got referred to Faith Heating & Cooling through my HOA after my AC started making strange noises. Stephen from the company was top-notch - he replied promptly to messages and showed up at my place within 24 hours. He even came back out the next day as a courtesy, which impressed me. The service was great and the prices were fair. I'd definitely recommend this guy again and wouldn't hesitate to call him back.

Stephen worked with us seamlessly. Unlike the other two companies we contacted, he took the time to diagnose our existing unit rather than just quoting a new one. He provided a reasonable price and got everything installed over the course of about a week, although we had to adjust our schedule a couple of times.

This company has exceeded my expectations. Their technician, Stephen, was spot on with the diagnosis and got it done quickly. The charges were very reasonable. What really stood out, however, was when a representative from the warranty company failed to resolve the issue after two attempts, even charging me a service fee. In contrast, Stephen's repair cost was significantly lower than what I paid for those unsuccessful attempts, making him an invaluable asset to their team.

Faith HVAC came through in a big way! When our AC stopped working, Stephen showed up and diagnosed the problem - a leak in the coolant system that another company had missed. He fixed it fast, within 36 hours of my initial call. I was impressed with his communication skills while he worked on the issue. After waiting a month to ensure the fix held, I'm thrilled to say it's still working great through our hot summer days. In contrast, we'd been quoted over $3000 by another company just to replace the entire system - Faith HVAC did it all for under $200. Their professionalism and expertise saved us a small fortune.

Great experience!
I've never been this impressed with customer service before. Stephen the technician did an amazing job.
Coming back home after a week away on Thanksgiving weekend, my HVAC unit was dead by 6:00pm Sunday night - a complete failure of the original installation company from two years ago. That's when I turned to Faith Heating in Windy City, and within 45 minutes they arrived. The diagnosis was simple: an ignition rod had burned out. They replaced it, chatted with us over coffee, and left me feeling grateful. Thanks again for a top-notch visit!

Faith Heating and Cooling Chicago does a great job for us. We've relied on them over several years when we needed help with our old house's AC and furnace, as well as our new home's installation. They offer fair prices and are upfront - they won't try to sell you something if it's not necessary. The work is done correctly. Their honesty and dedication earn my recommendation.

As a restaurant owner, I've been stuck with a temperamental old AC unit constantly malfunctioning. Stephen fixed it in record time - under the hour mark. The price was extremely fair too. If you're fed up with dodgy ACs that fail every year and unreliable technicians who don't deliver, give this guy a call now.

We called on a Saturday night and the technician arrived promptly. They did a thorough job and fixed our issue quickly. The cost was very reasonable. We're planning regular annual maintenance and will definitely be using them again if we ever need to replace our AC unit.

I've had Stephen handle various HVAC and maintenance tasks for my property over the past six years, and I've generally been pleased with the quality of his work and his technical expertise.

However, scheduling issues have consistently been a problem, often resulting in delays, missed appointments, and frequent rescheduling. This has caused tension with my tenants on more than one occasion. In an effort to mitigate these issues, Stephen has occasionally offered discounts, but I wish he would prioritize reliability over short-term cost savings.

My current situation is particularly frustrating. Following a deposit, which was contingent upon a specific date, Stephen has been woefully unresponsive for several weeks. Despite the payment, our scheduled appointment has been repeatedly delayed, and my attempts to reach him via phone have gone unanswered, with one of his numbers now becoming inactive. The timeline of events is as follows:

October 2: Stephen proactively reached out to schedule seasonal maintenance.
October 17: An appointment was set for October 21.
October 21: No show or communication from Stephen.
October 25: He responded with a cracked phone picture, claiming this was the reason for his unresponsiveness. However, texts continued to pass through during that timeframe, leaving me skeptical.
October 31: Although he arrived late in the day, the appointment was still completed, and Stephen requested further work.
November 2: Pricing was sent, and I paid a deposit for the work to be performed on November 4 (two days later).
November 4: At 11 AM, Stephen initially rescheduled for the next day. When I asked for an ETA, he confirmed it but later texted that we needed to reschedule due to his personal issues.
November 7: The new appointment was set for November 10, with Stephen expressing frustration on that morning ("Today sucks for me").
November 10: Due to no heat calls, I asked him to complete the work before a cold wave hit. He agreed but failed to follow through, rescheduling for November 12.
November 12: No show or communication from Stephen despite multiple attempts at contact.
November 14: He claimed he was in Northern Michigan due to poor cell phone reception as an excuse for his absence. However, texts continued to pass through during that timeframe.
November 15-18: Stephen made repeated promises of calling me but failed to do so.
On November 19, he cited a family emergency as the reason for not completing the work and refused to refund my deposit. When I clarified my expectations, he offered an alternative date (November 21) without providing any further communication.

Since then, I've tried numerous calls and texts with no response from Stephen. Given his history of unprofessional behavior, it's concerning that he hasn't demonstrated a willingness to change his approach. Moreover, I'm still waiting on paperwork promised since the spring. While Stephen does good work, his business practices are marred by a lack of regard for scheduling reliability and customer communication.

Save yourself the hassle and don't bother hiring this contractor. He swindled over $300 from me by installing an air conditioning unit he never actually put in place. The same can be said for other negative reviews - initially, he was helpful and offered a discount on service, but things took a turn for the worse when I needed to replace the old unit.

I paid an upfront deposit and waited patiently for him to contact me about completing the installation. However, over the next two weeks, I received almost daily no-call/no-shows, excuses, and outright lies. Our scheduled appointments would come and go with no communication from him until I reached out again. He'd reschedule for another day, only to come up with a new excuse or, in one instance, claim his truck broke down.

It's hard not to take his frequent breakdowns - including getting into a car accident that left him with a concussion just days later - as fabrication when combined with the lack of professionalism shown by this individual. His inattention and refusal to be proactive were glaring red flags from the start.

My patience eventually wore thin, and I demanded a refund. Instead of offering a solution or providing a timeline for completion, he resorted to more excuses. When I insisted on a refund, his responses became increasingly sparse, and we haven't heard from him since. If you only need a one-time service, you might get by - as evidenced by the good rating on Google. However, if you require ongoing work or invest upfront, be prepared for them to disappear with your money.

The irony of a company operating out of a church that claims to value 'Faith' is not lost on me. It's hard to reconcile this sense of faith with his blatant disregard for customer trust and financial integrity.

Very professional, courteous staff who arrive prepared with necessary components.

High-quality furnace installation from very competent professionals at a fair price.

The technician arrived ahead of schedule and kept me informed about his estimated arrival time. He worked efficiently and provided regular updates during the installation. The service was completed promptly and to my satisfaction.

We required a replacement furnace and air conditioner. Bernie performed outstanding work. Extremely satisfied with his professionalism.