HVAC reviews in Chicago, Illinois

Terrible experience with a long-standing account. Disappointing service from someone who's been my "account" for over 10 years.

They have adequate supplies and decent staff. However, they don't provide refunds, even if you have a receipt.

This guy's a total loss. He needs some serious customer service skills and a refresher on basic courtesy. I'm not asking for much, just treated with respect like any paying customer deserves. A little kindness can go a long way in making business happen.

Be aware that this business requires an EPA certification for any work done on properties they manage. If you don't have one, they won't help. For property owners who maintain their own spaces, it's best to look elsewhere since you can purchase necessary materials online with a different company.

I called about a specific part, but the representative's demeanor was off-putting. Their behavior made me question their suitability for customer interactions. I ended up buying the part elsewhere because of that experience. To make matters worse, they were still on my route when I dropped it back off and again when I left - a frustrating coincidence.

Apparently, they don't seem to have access to the usual system for looking up customers, which is weird given the store name is literally "Johnstone Supply".

Most employees aren't unhelpful - there are some good ones.

The company has its strengths, but it suffers from inconsistent customer service. Knowledge is essential, but without skills to interact with clients professionally, you're wasting your expertise behind a desk. This isn't about refrigeration; it's about serving customers.

I wouldn't recommend returning here. I can get better treatment and prices at other businesses in the area, like Munch's or others down the street.

Jose provided top-notch service.

Staff were friendly and knowledgeable but their office is closed to customers. Turns out you can't even get a service done there because of a specific certification requirement - it's not worth the hassle, just take your business elsewhere.

Very pleased with their service.

Jose always assisted me promptly every time I visited the establishment.

Showed up late, after hours, to purchase two furnaces but was told they wouldn't sell due to my late arrival.

This is the best service I've seen from Johnstone. Daniel V was assisting me and made my visit top-notch. The whole team, including Mario and Kelly, seems to genuinely care about customers. Thanks to Bob, they're delivering exceptional service in Columbus.

Extremely positive experience with Johnstone Supply staff - all employees we interacted with were highly competent and professional.

Been using this place for over a year and it's been reliable. The staff is friendly and always has what I need. They've consistently met my expectations, which is why I'll keep coming back. Kudos to Jose and Mario.

This Johnstone location stands out as exceptional, a notable improvement over others in my experience.

They'll take your order despite not having it in stock, wasting your time with a visit.

Hire Luis if you want a hassle-free experience. He's extremely friendly, professional, and explains everything in detail without being pushy. Setting up my account was seamless, and he answered every question I had clearly. Highly recommend him for excellent service.

This company has exceptional customer service and incredibly honest staff. When I misplaced my credit card, Jose quickly located it and contacted me right away. The team's friendly demeanor makes them feel like family - a truly standout experience.

David Gracias is a great service guy who explains things clearly and gets to the root of the issue. I've used his services at multiple locations, always with positive results. Before finally finding someone to fix the problem, he gave me advice over the phone. A reliable, honest worker - keep up the good work!

They get the job done well and communicate effectively. They document progress and respond to inquiries thoroughly.