HVAC reviews in Chicago, Illinois

I'm extremely satisfied with Four Seasons' work on my furnace installation. They offered competitive pricing and completed the job swiftly and professionally. The entire process left our home spotless - a testament to their attention to detail. I highly recommend them for any future heating needs, and I wouldn't hesitate to use their services again.

I had my HVAC system serviced by Four Seasons about a year after it was installed. The tech arrived yesterday and cleaned my furnace - which was included in my original sale deal. The guy who came out was incredibly thorough and knowledgeable, even checking various electronic systems that I'm familiar with as an engineer. He handed me his phone so the Four Seasons rep could check on the work and make sure I was happy. The installation crew did a great job last year too.

The service work was done well, but the billing process has left a sour taste. The technicians are top-notch, which is what makes the whole ordeal even more frustrating. When the bill was paid upfront on the same day the work was completed, it's surprising that there were issues with follow-through.

What happened next was nothing short of appalling. The billing department seemed completely unorganized and couldn't get their act together. Instead of handling the refund correctly, they told my home warranty company to pay them first, then claim a refund afterwards. This is where things took a turn for the worse.

I repeatedly spoke with the billing department about this issue, only to be met with incorrect information and incompetence that was staggering. The man I spoke with couldn't even get the correct bill amount right - they supposedly owed me 680 when in fact it was well over 1500 due to being paid twice. This lack of competence is appalling.

When I called back to speak to someone in customer service, I was told that the company doesn't take payments directly from warranty companies, which completely contradicts what their billing department had previously told me. The customer service representative spent two days researching the issue before telling me that they wouldn't be able to reimburse me after all.

This whole ordeal has been a nightmare and it's hard not to feel frustrated with Four Seasons' management of the billing department. I initially gave them one star, but after their help in resolving this situation, I'm willing to give them another chance. The refund was eventually processed through my home warranty company, which is what they should have done in the first place.

It's a shame that such a great service provider can't get its billing process together. They clearly need to reevaluate their management and procedures to avoid losing customers over unnecessary complications like this one. Losing nearly 1500 dollars due to poor organization has been tough, but I'm glad that Four Seasons eventually helped me resolve the issue.

I've found reliable plumbers at last! As a repeat customer, I'm impressed with Four Seasons' work - they consistently get it right. Their technician was polite, left my place tidy, and explained each step clearly. The price was fair too. I need more work done and will definitely go back to them.

I'm extremely dissatisfied with the service I've received from this company. Despite spending a significant amount on installing three boilers for my apartment building, one of them has been a constant source of frustration. The boiler that controls my unit is plagued by issues, and I've had to send multiple technicians to address the problem. Thirteen separate visits have yielded nothing but disappointment - none of the techs seem to understand the root cause of the issue. As it's been particularly chilly in Chicago this week, I'm fed up with our new boiler not functioning properly. Given that we just installed it and are paying for a reliable system, it's unacceptable that no one can get it working correctly.

The technician arrived on short notice and provided an estimate immediately, which was greatly appreciated. He installed the new water heater on the same day, demonstrating exceptional efficiency. The customer service was outstanding, and Jesus demonstrated professionalism throughout the process - I would highly recommend him to others.

I had a heat emergency overnight and called Four Seasons to get help fast. They sent someone over the next morning, who ended up needing a part that wasn't available. He went out of his way to pick it up and bring it back for installation. However, another issue arose, so we scheduled another appointment for Monday and he ordered the necessary part. Unfortunately, this new problem caused my heat to come back on again, forcing me to use space heaters until then.

The replacement part arrived ahead of schedule, and the second technician arrived earlier than noon. He quickly fixed the problem and got my home warm in no time. Later, when I was worried about a potential issue with the igniter flame, another technician came out to reassure me that everything was fine. He put my mind at ease immediately. Overall, all the Four Seasons technicians were great, and they helped get me and my pets warm again.

Mr. Vin Rodriguez's installation work on our furnace last weekend was exceptional. He presented himself with professionalism, being both approachable and knowledgeable. His thorough explanation of the process impressed us. Following completion, he walked us through each step he took, showcasing his confidence in his abilities. It's clear that Four Seasons has a gem in Mr. Rodriguez - he's top-notch. We're grateful for his expertise and dedication.

Our experience with 4 Seasons was exceptional from start to finish. They arrived promptly in response to a sewer backup that rendered our home unusable, and the technician fixed it within an hour. The scheduler we spoke with on the phone was courteous and assisted us seamlessly. Our technician, Chris Ramos, was not only efficient but also genuinely concerned about resolving the issue. His professionalism and kindness were evident throughout the interaction. We're extremely satisfied and will undoubtedly choose 4 Seasons for future needs, wholeheartedly recommending them to others.

I recently installed a Mitsubishi Mini Split system on my own, thinking I'd done everything correctly, but the thing just wouldn't cool down. The 1/4" line was icing up, and it seemed like the refrigerant levels were low. I reached out to 4 Seasons for help, and while their first technician (Germar) initially turned me away, saying they don't work on customer-installed units, after following up with customer service, he told me they might be able to send someone who specializes in these systems. Julio showed up later that day, and I was impressed by his professionalism - he explained what he was doing and discovered that the system was acting strangely due to a significant restriction.

As Julio worked on the unit, it became clear that it had been tampered with and taken apart for parts before. The Expansion Valve had been removed from its original location, which suggested the previous owner had scavenged components from other units. Julio reinstalled the valve, and my system was up and running again.

While I was initially frustrated by being turned away, I'm grateful that 4 Seasons decided to change their mind and work on a unit I installed myself. I'm not a professional installer, just a homeowner trying to save some money. I highly recommend them, especially Julio, for his exceptional service. I plan to install two more of these units in the future, and I'll definitely be going back to 4 Seasons for maintenance - they've earned my trust.

I recently had the pleasure of working with Two technicians who truly stood out - Benjamin and Marco. They were both knowledgeable and attentive, providing clear explanations throughout the process. After completion, they ensured I understood everything, answering all my queries patiently despite having been on site for an extended period. I'm confident in Four Seasons' ability to address any future HVAC needs at a fair price. While I hope nothing arises soon, I trust their expertise and would definitely recommend them to others.

The initial installer took a long time, making multiple trips to the store for parts, which caused delays. They also installed the tank too close to the furnace, blocking airflow to my air filter. After I complained, two other installers came back three days later to fix the issue. Those two technicians were competent. The inconvenience was compounded by extremely cold weather, leaving me without hot water for seven days. Given the severity of the problem, I believe some form of compensation is warranted.

They made every step of the process a breeze, from initial sales to the techs themselves. It's been ages since I've had such a seamless experience with a company. The entire team - from salesman to field technicians - is top-notch. They're incredibly helpful and do their jobs flawlessly. If you need any work done on your HVAC or lighting, I highly recommend them.

Chris Ramos did a top-notch job on our plumbing issue. His customer service was impeccable, reflecting his professionalism and work ethic. He took the time to explain what he was doing, ensuring I understood the process and felt confident in his expertise. His attention to detail guaranteeing a fix without any future clogging issues stood out. Chris is among the most reliable professionals I've encountered across various industries. Four Seasons is also top-notch for plumbing, heating, or AC problems; we're thoroughly satisfied with their work.

We had a furnace fail on us during winter, which turned out to be a major inconvenience. When we called multiple companies for emergency estimates, Four Seasons showed up remarkably quickly – within an hour, unlike most others who couldn't get there until the afternoon or even the next day. They offered the best price and warranty among all our estimates. Their entire process was flawless from start to finish. The estimator was knowledgeable, no-nonsense, and genuinely nice. The installation team did a superb job with zero issues. Overall, it was an outstanding five-star experience when we needed it most!

Jose and his partner did a great job installing my air conditioner. Jose was super friendly and showed up on time. They were meticulous about keeping my floors clean while working, which was really appreciated. The pair explained how to use and maintain the new humidifier well and even offered helpful tips for my furnace. Overall, I'm extremely satisfied with their service today!

I had a plumbing emergency on Sunday morning and called them for help. They said someone would arrive between 11am-3pm, which I appreciated. Within 15 minutes, Chris arrived to assess the issue and fix it promptly. He left the area spotless and was long gone before the scheduled time, exactly as promised. Excellent service!

The two technicians did an excellent job, thoroughly addressing all my concerns. However, I found their pace somewhat slow, which was frustrating given the extended installation time. Fortunately, they took the time to explain how to operate the new furnace and AC unit, as well as adjust the home humidifier during winter. They left the area spotless, both inside and out. Overall, these technicians were truly exceptional.

Our installer, Mr. Robert Bridges, exceeded expectations with his exceptional professionalism and courtesy. He broke down the installation process in a clear and concise manner, taking us outside to demonstrate everything. His thorough approach and willingness to explain every step were truly impressive. Unfortunately, it's rare to find installers who match his level of kindness and expertise, making him truly stand out from others.

Had an underwhelming experience with Four Seasons for my home furnace and condenser upgrades. The initial salesperson was uninformed, which made the process frustrating from the start. I paid a deposit without receiving a contract, only to be told it would be sent the following day after multiple calls and texts to the company. This lack of transparency and communication was concerning.

The salesperson's inability to assess the installation requirements was alarming, as they couldn't even determine if a boxed coil would fit in the existing setup. When I asked for a manager, none were willing to engage or listen to my concerns. It seemed like Four Seasons prioritized pushing products over genuinely addressing customer needs and comfort.

A customer service representative eventually stepped in, offering a discount on my purchase and installation as an apology for the subpar experience. Despite this gesture, I decided to proceed with Four Seasons after reevaluating my options.

The actual installation process was marred by poor communication from the technician. They refused to discuss their work or answer any questions, even going so far as to ignore my concerns about the outside disconnect. The installer reused existing components, such as the plenum and electrical connections, without properly addressing air leaks. Additionally, they failed to replace insulation on refrigerant lines and left screws unsecured on the new condenser unit.

The technician's lack of knowledge was evident in their inability to explain variable speed functionality or even hook up the new thermostat correctly. It became clear that this installer was not a skilled professional but rather someone who prioritized efficiency over quality work.

I've had three previous Lennox systems installed, and Four Seasons far surpassed all of them in terms of poor performance. If you're considering Four Seasons for your installation needs, I would strongly advise against it. While the equipment itself is reliable, the company's approach to customer service and installation is woefully inadequate.

Fortunately, a second customer service representative intervened, sending a new installer and helper to rectify the situation. The corrected installation was done properly, and my concerns were finally addressed.

We hired 4 Seasons to install a generator and upgrade our electrical system to 200 amps. The process required coordination between two departments in the office, which wasn't always smooth. Our sales team member Joshua and the generator assistant Justin were satisfactory, but I had some issues with their department's communication.

The real reason for this five-star review, however, was our generator installation technician, Stephen Gesiakowski. As a seasoned corporate controller with 25 years of experience, I've developed an eye for identifying top-notch employees who deserve recognition and appreciation. Stephen is exceptional, and if you're reading this, 4 Seasons should acknowledge his outstanding performance.

Stephen took the initiative to contact me before arriving on site and asked about any concerns or questions I had. He immediately addressed my logistics concern regarding the routing of the generator installation, which greatly eased my worries. The physical labor involved in digging trenches in challenging weather conditions was intense, but Stephen worked diligently, taking his time to ensure everything was done correctly.

What impressed me most was Stephen's commitment to excellence and customer satisfaction. Even as the sun began to set and rain loomed, he continued to work on leveling the concrete pad with precision. When I asked him to recheck it later due to rain, he and Justin returned to make adjustments again without hesitation. Their attention to detail and dedication were evident in every aspect of the project.

Stephen's expertise was impressive, and his willingness to address my questions and concerns gave me confidence in his abilities. He never rushed me and took the time to ensure everything was done correctly. The fact that he helped me move a piece of furniture out of the way without being asked demonstrated his professionalism and work ethic.

The project initially spanned three days due to issues with the electric department, which failed to show up on multiple occasions. Without Stephen's intervention, I'm not confident he would have been able to complete the installation on time. Thankfully, 4 Seasons allowed me to work from home during this period, saving me from having to take time off.

Despite some mistakes by the electrician, such as not labeling switches or completing grounding tasks properly, Stephen stepped in and corrected these issues. He also educated me on my smart technology before leaving, even though they were working after hours.

In summary, Stephen and Justin went above and beyond to ensure the installation was completed correctly. Their extra effort and dedication earned this five-star review. Thank you, 4 Seasons, for recognizing Stephen's exceptional performance.