Plumbing reviews in Chicago, Illinois

I've had two positive experiences with this service provider recently. After a Sunday morning water heater failure, I reached out at 6:30 AM last summer, and received an immediate response. The repair was completed by 7:30 that same morning. In addition to the water heater fix, they also adjusted my gas pipe to fit behind my new stove - on time as scheduled. Their prompt responses and reliability make them a great choice for any home service needs.

Jim was top-notch - he quickly figured out our water heater problem over the phone, which saved us a lot of hassle when he arrived to fix it. He got the new gas valve replaced through warranty on the same day. Pricing was very fair too. We're happy with his work and would definitely call him again if we ever need water heater help in the future.

I'm not alone in raving about Jim - he's the real deal. Returning from a long trip, I found my water heater had blown and my place was a disaster. But within hours, Jim arrived, swapped it out with a new one, and left everything spotless and tidy at a very reasonable cost.

Impressive service from this company. They replaced my old, corroded water heater with a new Rheem unit in just over two hours. The job was done flawlessly, with no issues whatsoever. Watching the technician work is truly impressive. The unique dolly machine that navigates stairs on its own is a game-changer. Worth every penny of the price tag.

Jim was extremely responsive, extremely helpful and efficient. He's our go-to guy for any future water heater work.

The technician arrived promptly after I submitted my service request, demonstrating excellent customer service skills. He assessed the issue and presented viable solutions tailored to my property's unique characteristics. The repair was completed on the same day, resulting in significant savings. Throughout the process, he maintained clear communication and displayed in-depth knowledge of his trade.

Jim gave me the lowdown on my old water heater - it was shot and wouldn't last much longer, so replacement made sense. His team sprang into action and got a new unit to me in record time (next day). Jim kept me in the loop about when they'd arrive and when I could expect everything to be done. No messing around or temporary fixes here - he just fixed it right.

Our hot water heater suddenly stopped working, but Jim replied promptly and guided me through restarting the burner. He's extremely responsive and a great help - his professionalism shines through. I'll definitely use him again for any future needs.

I was impressed with Jim's visit - he arrived quickly and efficiently diagnosed a problem with my relatively new water heater. The repair was completed promptly, and he kept me informed throughout the process. He even provided all necessary details to help me file a warranty claim with the manufacturer. His professionalism and communication skills are outstanding, making him a standout service provider.

My mom's basement flooded on July 2nd, causing her furnace, hot water tank, and washer/dryer to shut down. I tried multiple plumbers but none could come quickly enough. I reached out to Jim for help with a hot water heater issue and he arrived the next day to fix it. Initially, his quote was just to replace a sensor, but since my mom's old tank was over 10 years old, she opted for a full replacement instead. She's thrilled with the fast response and installation of her new hot water tank. I appreciate that Jim quickly resolved her issue - unusually so in our area - and his pricing was lower than competitors. He exceeded my expectations in customer service.

Jim's service exceeded all expectations. After having my water heater out for over a week, I was frustrated with finding a reliable solution. HWHRC stepped in, and Jim quickly understood the issue after viewing photos sent at 1:37 P.M. He estimated an hour-long visit, arriving 20 minutes early at 3:10 P.M. Work began promptly, and he completed the job by 3:58 P.M., including removing the old tank. Additionally, Jim provided step-by-step tutorials on the new unit to ensure I could operate it correctly. The entire process took a remarkably short 2.5 hours from initial conversation to resolution. It's clear that Jim is a true professional with exceptional work ethic and communication skills.

The response time was decent, but the quality of work was abysmal. The mounting hardware for the heater was off-center and uneven, while the intake and exhaust pipes were crooked and not plumb. He hacked away at existing PVC in my house with saws-all, leaving behind ugly cut marks. Jim used an old vinyl chair as a staging area, resulting in small tears and cracks on it. He spilled black water onto carpet 20 feet away from the work zone, completely out of sight. The workspace was a mess, with sawdust everywhere and no effort to clean up.

To make matters worse, he installed the intake according to his own standards, rather than the manufacturer's recommendations, leaving an unused external intake pipe in my house. When I brought up concerns about rain coming in through the intake pipe, he claimed he'd return to fix it with a rain hood, but never followed through on his promise. He was supposed to remove old equipment, but left behind a thermostat and wiring that required extra cleaning.

Using the wrong part for the job, Jim relied on a lump of JBWeld epoxy instead of proper fittings. Honestly, I could have handled this installation myself with more success. The only positive aspect of the experience was the gas pipe hookup, which seemed to be done correctly by another technician.

I had trouble with my Rheem tankless hot water heater and called Jim after hitting some dead ends. He walked me through the issue over the phone and helped me fix it, saving me money and hassle by not sending someone to my place. Jim's integrity, knowledge, and willingness to help without pushing extra work are a breath of fresh air. His service was top-notch - honest, reliable, and expert. I'm glad I found him; he's a valuable resource for Chicago homeowners.

Jim exceeded expectations on both visits, ensuring a smooth replacement of the pilot assembly and gas valve for our water heater. His dedication to customer satisfaction is impressive, making him stand out as an exceptional representative of this company.

Jim came out the next day to replace my old water heater - impressive turnaround time! He's very responsive and got the new one installed efficiently.

Jim arrived on time, kept me in the loop, and did a fantastic replacement of my hot water heater. I'd hire him again in a heartbeat.

Great experience with this company. Their representative was responsive and provided a precise quote based on just a few photos. Highly recommend them for both urgent and routine maintenance tasks.

Jim and his team from HWHRC were excellent. They swiftly identified and resolved my water heater problem, leveraging their extensive expertise to provide top-notch service in the Chicagoland region.

I'm extremely satisfied with this company. They got back to me quickly and were super polite. The service was top-notch and professional from start to finish. Although I didn't need same-day installation, they still managed to fit me in for a replacement the very next day, which is impressive considering it's a specialty job for radiant floor heaters.

They diagnosed the issue over the phone without charging a service fee. The next morning, they arrived on time and replaced the faulty hot water heater within a few hours. Their quote was competitive with other estimates I'd received. Great customer service.

I recently had a fantastic experience with Hot Water Heater Repair Chicago, and I wholeheartedly endorse them. From the get-go, Jim's response was swift, concise, and refreshingly supportive. He got back to me pronto, aided in identifying the problem, and arranged a visit for the next day - even though I downplayed the situation.

Jim showed up bang on time and dove straight into fixing our hot water heater. The job was done quickly and efficiently, with everything humming along in no time. What truly impressed me was the post-installation follow-up - Jim checked in to ensure everything was working properly and that I was satisfied.

That kind of attention to detail and dedication to customer satisfaction is a rare breed, but one I'm grateful for. If you're searching for rapid, trustworthy service with top-notch communication, look no further. Thanks again, Jim!