Plumbing reviews in Chicago, Illinois

Excellent customer service from knowledgeable staff in a tidy and fully stocked establishment.

I was let down by having to be a contractor just to make a purchase. The conversation with the representative on the phone didn't even get off the ground, making it clear they weren't ready for customers like me.

Highly recommend Mr. Larry for his exceptional expertise and outstanding support.

Conveniently located, this service provider also sells plumbing and HVAC equipment.

The technicians provided excellent, swift service. They arrived promptly and completed the job quickly, picking up my order right away. Fast, hassle-free experience – straightforward and efficient.

They prioritized one customer over others in their waiting list, attending to them without being asked who was next.

This location now has summer hours, Monday to Friday from 6:30am to 4pm, Saturday 8am to 12pm, and is closed on Sundays. They have a full range of pipe supplies, including PVC, cast iron, and copper fittings, as well as repair parts for both HVAC and plumbing systems. The staff includes two knowledgeable individuals covering HVAC and one who knows both plumbing and HVAC, making this a convenient one-stop shop.

Received unauthorized package, reporting issue to consumer protection authorities.

If you're in the market for heating and air conditioning equipment, this company is a great option. They genuinely treat their customers well, with a family-friendly approach. With decades of experience under their belt, they've retained their core values despite name changes. The facility has ample parking options, and multiple locations ensure you'll find what you need.

Burris & Sons is hands down the best. They provided top-notch expertise and exceptional customer service without condition, which was a huge relief for my family and me. Our old home needs extensive repairs and replacements, but the work completed this week gave us the extra time we needed to prepare for more significant projects. It's been a lifesaver! I'm grateful they're available for all our future needs, from routine maintenance to appliance installations. Their professionalism and trustworthiness made a huge difference in my decision-making process.

I don't usually write reviews, but my experience with this company left me wanting to share it. From the start, they showed exceptional professionalism.

Their technician was knowledgeable about what was causing the issue and explained everything in simple terms. He took the time to answer all my questions and ensured I understood the process before proceeding.

What impressed me most was their commitment to transparency and customer satisfaction. They put my mind at ease by being open and honest about their work.

Their technician was also very professional and friendly, answering all my queries patiently and making sure I was completely satisfied before finishing up.

Overall, if you're looking for a reliable plumber who prioritizes customer understanding, this company is worth considering.

Mr. Burris is a kind and attentive person who handled our plumbing problem effectively, tracing it back to the previous culprit. His follow-up visit to address another concern was impressive. He provided sound guidance that helped us too, making him an exceptional customer service provider with excellent knowledge.

Mister Burris is a lifesaver! He's incredibly knowledgeable and doesn't waste any time on unnecessary work. He fixed my clogged sink in under 30 minutes at an extremely affordable price. After the job, he cleaned up after himself and I was impressed by his professionalism. His confidence in his abilities is evident - it's clear he knows what he's doing. I'm so grateful for his service that I've already saved his number and will be using his services again, as well as recommending him to anyone who needs them.

My experience with this company was a disaster. They quoted a hefty price of $430, which seemed reasonable, but that's where the value ended. The job consisted of tightening pipes and speculating about issues in my common area kitchen stack - no written confirmation was provided. Just an hour later, my pipe burst. To make matters worse, they're now expecting another $430 to fix it.

I hired a plumber for a sudden issue, and Mr Burris came out the following day as promised. He arrived promptly and got straight to work. He was professional, courteous, and respectful throughout our interaction. The problem was fixed within an hour, and I found the price reasonable. What impressed me most was that he listened attentively to my explanation of the issue without talking down to me, offering helpful advice on maintaining our main line. His service left a positive impression, and I'll likely be calling him again in the future.

Mr Burris delivered top-notch same-day service that exceeded our expectations. His outstanding expertise and integrity are well-deserved - he didn't just sell us new parts, but fixed the existing issue with professionalism. He also took the time to explain how our heating system works in a clear, non-judgmental way, which was impressive as a woman. The pricing was straightforward and fair. We're extremely satisfied with his work and will definitely be back for future repairs.

A local heating and cooling business came through in a big way. A rival outfit quoted me a hefty price tag, but this one delivered the job at a fraction of the cost, leaving me with thousands of dollars saved.

I've been familiar with the Burris & Sons crew in the Aubram Gresham neighborhood since I was a kid - they're always around.

When I needed help with my AC in one of Chicago's hottest summers, I remembered seeing their truck from my childhood days and hoped they could still deliver. Unfortunately, my AC broke down and I was stuck without cool air.

Luckily, I had an old picture of the Burris & Sons van handy, which helped me recall their phone number. The 24-hour answering service picked up immediately, and I was reassured by their prompt response.

Before long, Mr. Burris arrived at my place, and I was grateful for his kindness and expertise. He took the time to explain what needed fixing rather than selling me a new unit, which would've been a huge expense. What impressed me most was his transparency - he showed me the damaged compressor before discussing costs.

I appreciated how Mr. Burris went above and beyond by diagnosing the problem himself, even going on the roof to figure it out. This thoroughness saved me from getting ripped off by other companies that would've told me I needed a whole new unit.

Thanks to Mr. Burris' expertise and dedication, my AC is still working five years later - all thanks to his quick 30-minute repair. He's a true professional who genuinely cares about his customers.

Burris & Sons deserves all the credit for being honest and reliable. If you need someone who'll give it to you straight without trying to sell you something extra, call Burris & Sons.

Mr. Burris delivers top-notch service with a dash of humor. He took the time to educate me on preventive measures to extend pipe lifespan after fixing my plumbing issue. His workspace was spotless, leaving no mess behind. If you need a trustworthy plumber who gets the job done at a fair price, I'd wholeheartedly suggest this company.

Burris and Sons provides top-notch service that every Chicagoan should experience. Their old-school approach is legendary - it's the kind of quality service that's hard to find nowadays. What sets them apart is the genuine care and attention they bring to each customer. When my boiler stopped working, sending no heat to my upstairs radiators, I called Burris and Sons at 8 p.m. Mr. Burris arrived bright-eyed and bushy-tailed just a few hours later, determined to get the job done right. But he didn't stop there - he also took the time to teach me how to tackle the issue on my own next time. Now I'm enjoying a warm and cozy home, thanks to his exceptional service.

Other service providers quoted me a substantial amount of money to fix my boiler. Mr. Burris showed up, turned it on, and did some actual work, unlike many others who only care about collecting their pay.