Reviews of local pros in Des Plaines, Illinois

My fridge was broken. So they sent technician Jamie C to fix it. He did a wonderful job! Great customer service skills. He explained the issue and fixed it. He was detailed and thorough! Exceptional A+ service overall!

Ray Mendoza was amazing came out finished the job on my stove in no time. Quick, quiet and clean he even took the time to answer plenty of my questions afterwards. Highly recommend this professional.

Gerardo diagnosed very quickly. We did not repair the dishwasher because of the $800 cost plus it was only 2 years old. I’ll get a Bosch d/w to replace the Samsung. Very disappointed with product quality.

Wow. Ray is incredible. This entire process was so seamless and easy you’d think it was 1960 again. Which glove customer service, knowledge shared, and an overall amazing experience. Problem solved and solved quickly! Thank you!!

We had them scheduled to diagnose the problem with our oven. Gerardo was the technician, he showed up on time and provided all the available options after diagnosis. Great service and great price!

Daniil the repair man was very kind and helpful. While we didn't do the repair due to cost I appreciate his kindness! 5/5 stars for Daniil!!!

It would be nice if the company did an option for a drop off to assess the problem without such a large service fee!!! While Daniil was wonderful we don't understand why the company chargers as much as they do. It was chaper for us to get a new unit than to do the repair. 1/5 stars for the company!

The representative, Daniil T, arrived within the arranged time frame. He was pleasant and took care of the issue in one visit. I would highly recommend!

Miguel O. provided excellent service! He was professional, knowledgeable, friendly and very helpful. Everything was handled efficiently, and the quality exceeded my expectations. Couldn’t be happier with the experience. Highly recommended!

Would absolutely not recommend. They accept scheduling for service requests from manufacturers even if they don’t have any availability. I scheduled a warranty repair through LG. I received confirmation from Unique repair over the weekend for the Monday appointment. Come Monday, I get a notice they’re rescheduling the appointment because they’re fully booked. They tell me that the confirmed appointment was actually only tentative. And that their IT is “working” on not sending out confirmation messages when there isn’t actually an appointment scheduled. I took off work to be home for the appointment and being told “we have an internal problem that we’re gonna make your problem, sowwwwy” is just wildly unprofessional. If you have a choice of who to book, find someone more reliable or who knows how to provide even mildly decent customer service.

Edit: As a response to the owner who responded to this. I don’t need another bogus explanation. As stated in my original review, I was sent a confirmation email from your company the night before stating that the service was scheduled only to be told day-of that that appointment was tentative. I was then told by your customer service that the “issue” of false confirmations being sent out before an appointment was actually sent was being worked on by your IT department. I’ve included a picture of the confirmation just so you can not gaslight me or pass the buck saying that it was a tentative schedule. If you have internal issues scheduling appointments over the weekend, then you should not accept service requests over the weekend. You are turning your business’ internal issues into potential customer’s problem. As I stated, because your company confirmed, I took off work to be available and you failed to live up to your end of the bargain and have been doing everything you can to not accept blame and pass the buck to the manufacturer. This is a you problem and I am going to be contacting LG to request a different service provider and my review will stay up, despite your dismissive response.

Nate was very quick and helpful with fixing my dishwasher. He ev been took everywhere time to explain to me some of the mechanisms i didn't know about before, as well as giving me information on other possibilities to be on the lookout for.

Nate was very knowledgeable and was able to fix my appliance quickly. He was kind and explained the issues in easy-to-understand terms. Great, fast service.

Luis v Very good tech awesome I would highly recommend them and the company. What a great guy he was in and out put a compressor a new board in my refrigerator total professional guy. We love him. He’s just a good guy. You guys got a great technician. He’s really awesome. I highly recommend he is so awesome came in and came out. Did his job and did it well he makes LG look good. I highly recommend this company even if you just need a repair total professionals they know what the hell they’re doing. I give them a 10.

They were sent here to fix a Samsung ice maker KNOWN ISSUE, instead they fed them a bunch of lies apparently about our fridge claiming that the “doors aren’t installed correctly” and also that the “fridge isn’t level”. They told Samsung this is what caused the ice maker to frost over and get jammed and break. Tech was here for about 15 minutes. I had ABT here a year ago, it’s strange that their technician told me a completely different story, told me that the ice make has a known issue that falls under a tech bulletin, Samsung was even being sued over it. They lost, they were willing to cover the damage now, but at that time they were not. I even got a repair ticket number from Samsung this time, except this company told them a false story on the phone and now they won’t cover it! ”fridge isn’t level”??? suuure it isn’t (see photos). Also see photo of my ABT service report from 1 year ago. and also their CS rep emailing me about Samsung not willing to cover to parts at that time. Now they were, too bad this tech didn't want to work I guess and lied so he could go home.

Ray was very courteous and knowledgeable about all the repairs I needed. He fixed everything that was wrong with my stove, particularly the oven not heating, and one of the pilots not firing. He also gave me insight on how to keep the stove running longer.

Excellent customer service! Frankie was quick and thoroughly explained the repair process and parts needed! I was very impressed and definitely plan to refer Unique Repair Services to friends and family!

Unique Repairman Graden R. was polite, knowledgeable, efficient, clean. The repair (compressor replacement) took +/- 2hrs as estimated and covered under the appliance warranty. I was assured that it is rare to have a "return repair" for a "CH E" failure; so...fingers crossed.
And 30hrs after work complete...COLD quiet fridge, ICE in door, IICE BALLS in freezer drawer AND NO LEAKS! NO water
leaking anywhere! GREAT!!!
I hope it lasts!
Thanks Graden.

I appreciate their efforts and the technician was very polite - but it took three (at least - I'm writing this as my microwave is still not fixed) appointments to try and fix the problem. Even worse, each appointment was 2-3 weeks in between. I am without a microwave for over 2 months and I still may find out at the end of this that it cannot be fixed. If you have all the time in the world and are in no hurry then go for it and I wish you luck. For the rest of us - save your time and go elsewhere.

Shane and Khaled were wonderful. Diagnosed the problem on my stove (another company came out and broke it worse than it was). Very professional and knowledgeable and courteous. Prices are reasonable, saved me from buying a new stove/oven. Customer service was very nice. Technicians came out during the time quoted.

The technician was fast, courteous, respectful, skilled. I highly recommend! I didn’t pay because the dishwasher was under warranty.

Ray was excellent! Arrived very timely, totally technicality competent, knew exactly what he was doing, and quickly figured out what my oven was doing. Very happy with the company in general, great job of customer interaction and satisfaction.

Daniil T did a fantastic job fixing my dishwasher (for the 2nd time now). He went above and beyond to help me drill a new hole for the water source (which he didn’t have to do). He always has a great attitude and if my dishwasher happens to break again, I hope he is assigned to come fix it!