Home Services reviews in Downers Grove, Illinois

calls not returned when promised, poor customer service
very bad business practices

Excellent work and great customer service

Called my company trying to sell their products. Not interested. Hung up. Kept calling over and over. Then called with personal cell phone being extremely rude.

Please stop spamming companies with calls, I've told Kitty Peterson multiple times we aren't interested and she keeps calling. STOP OR I REPORT TO FCC

Coverall is a great business partner I am a franchise owner of 4 years.

Amazing management team, customer service is always a phone call away. Great company to partner with

Very friendly staff. Coming from a service based industry I am very impressed with the customer service and attention to detail I have received when dealing with Coverall.

This is an unethical company. They quoted us, gave us a contract, and then couldn't seem to find a franchisee that wanted to clean our office. Then called back and said that they wanted another 60% more, instead of eating their "error." It's probably another bait and switch. STAY AWAY from them!

Very poor customer service and management. When trying to complain about quality of service, kept getting different names to talk to, which were never available. Sent e-mails to numerous people to discuss services and billing, never received a response. Sent e-mail to cancel service, also never received a response. Would not recommend their services.

I dealt with the Coverall Downers Grove Office, they were professional, knowledgeable, and a pleasure to deal with.

General Manager, Jeffrey Peterson is very professional and knowledgeable person. He is always there to help. I'm very happy to work with him.

Michael linde was rude. After not sending a proposal and once we received it I politely said “Michael we are going to pass on the opportunity.” He immediately hung up when I was going to ask him to do a proposal for our sister company that has a bigger cleaning budget. I was hopeful but this is the kind of service I do not want.

My contract ended with Coverall Chicago January 2016. It is now the end of March 2016 and I still haven't received the keys to my medical office. I've called their office several times with no help. Each time its a different excuse on where the keys are. At this point I believe they have lost my keys. I now have to change the locks or rekey the office. I have also withheld their last payment in exchange for my keys which it doesn't look like I'm going to get. They are now demanding their last payment but still no mention of the keys. What ever happened to good customer service? What ever happen to making sure the customer is happy? I hate bad customer service! People just don't care anymore. I am still holding out hope that Coverall will do whats right and offer to pay for having the locks rekeyed or changed since they are the ones who lost the keys. That's what I get for not reading the reviews. Lesson learned!

Extremely unprofessional! Signed a contract but they never called to set the service time only to cancel and say they couldn't work within our time restrictions (7am-5 pm) which was discussed with the sales rep in detail before we ever signed a contract. Nobody ever called to tell us they weren't servicing us either. After 2 weeks we contacted them to be told they'd follow up and see why we weren't contacted. Next response was an email that they can't service us due to the time restrictions. Signed it Best of Luck. A waste of 2 weeks I could have been using another service.

Very professional and thorough. Would highly recommend!

We have used Coverall to clean our complex for years. Janina is great!!! She does a super job and helps us with special request like cleaning carpets as well. Glad we found them, had bad experiences with several other companies before we found them.

Coverall has been a game changer in my life with its proven models and systems. Easy comprehensive approach to cleaning and new age products and equipment as well the front office staff who are very comforting and will walk you through the process and help you learn and understand which equal’s growth.

I called their Downers Grove location accidentally (wrong number). The guy who answered, once he realized I was calling the wrong company entirely, just said "we're coverall" and hung up on me. Now I know that I can't review the quality of their work, but based on the quality of their customer service I wouldn't hire them or recommend them.

Even if I'm not a customer, anyone who calls could be a potential customer. I now view this company negatively and would go with a different company if I ever needed the services they provide.

Friendly customer service people can go a LONG way.

Mary called almost everyday requesting a meeting with me to get services started (that I did not request), and after over 2 weeks of calls and messages she thought the best thing to do was to call my office every hour for 5 hours. I run a VERY busy animal hospital and the fact that she called every hour and tied up phone lines when I was obviously was either not interested in their services or BUSY, just shows that this company doesn't care about a potential new client and only cares about their sales. This is exactly why I will NEVER use corporate services, it's not personal and they have no respect for others time!

It's a great franchise. They help you to grow your business.

The GM is a magnificent leader and has provided the best service for years.