HVAC reviews in Edwardsville, Illinois

Always satisfied with B&W. Josh was respectful and knowledgeable, was able to correct the issue with our furnace in a timely manner. Highly recommend!

I called B&W Monday afternoon. They said they would send out a technician Tuesday between 9-12. Tuesday they called at 8:45 to say he was on the way. Kevin Arrived at 9am and went to work. In just a few minutes he figured out why my furnace wouldn't light. (It had to do with the moisture collector) He went on to check my outside flue and intake air pipes (High efficiency furnace) for obstructions, blew out some small tubes in the furnace, checked my blower and filter and other stuff. Then he made sure the furnace cycled a couple of times. Kevin was knowledgeable, friendly and efficient. Thanks B&W !

Honestly wish I would have called someone else to install my new furnace. The unit itself works fine. But the flu pipe they put through my roof leaks. I called them out they said they fixed it. Noticed water on top of the unit and a ring around the flu again so called them and they tried to change me 120.00 to fix their mistakes. The furnace was installed 2.5 years ago so not yesterday but shouldn't be leaking either. If you want a roof leak call B&W heating cooling.

Furnace stopped working and thought it was gonna be a big deal, technicians showed up on time and it didn't take them any time to diagnose the problem, which turned out to be nothing major. They checked they system over and adjusted the gas pressure, made sure everything was working properly. Very professional and explained everything that was going on and why. Thank you and will be using their services for future needs, again thank you.

When I woke up, my house was 60 degrees. I thought it was because of my smart thermostat. I called B&W and sent someone to the house within 3 hours. He found that it was the control board and got it repaired quickly. I was extremely happy with the service.

Returned from a trip to find heating system not working. These guys came within an hour and diagnosed the problem almost immediately. Returned with parts and had system back up and functioning in no time. Great knowledgeable service personnel. Highly recommend!

B&W has been servicing some of our clients in need for over 3 years. They contribute to our Nonprofit by donating and discounting HVAC Services for our Senior and Low Income individuals and families. I am thankful for their commitment to our communities.
David Newton, Executive Director
Mountains to Molehills

B & W came to the rescue last week before this very cold snap. Heater would have heat and next time it would blow cold air.. Shawn, the tech, always does a great job! He is friendly and very knowledgeable. I'm a repeat customer! Got my A/ C unit from there years ago as well! Liz got me know right away too! Thanks!

B&W Heating and Cooling really came through for us. Our hot water heater went out at the worst possible time, and we were under pressure to get it fixed before heading out of town. They fit us into their schedule quickly and had a new unit installed within two days. The two servicemen who handled the job were professional, friendly, and clearly knew what they were doing. We could not have asked for a smoother experience. Highly recommend.

I noticed my furnace wasn't kicking on. Excepting very cold days ahead I called B&W 24hr number. Very nice lady set me up with great guy Shawn Nolte. An hour later he arrived. He figured out what was wrong and fixed the issue. Now I can sleep in a warm house tonight. Thanks Shawn!!

Mr. Joshua Wise was very perfessional, genuine, well mannered, very imaginative, polite, nice , considerate, thoughtful, respectful, highly intelligent, highly intuitive person in his profession. in my opinion the company is lucky to have him working for them. I would recommend him to anyone needing a professional. He's a no nonsense man and a no nonsense man that throughly investigates the whole problem to fix it right the first time. u would be lucky to have him to do repairs in your home! thanks.

Had HVAC unit installed 10 years ago by these guys and have them service it twice a year. I’ve had two emergencies (both covered by warranty) in which they immediately responded. Always very professional and the best value in terms of cost of service. I have friends that use them also and they are very happy with them. 10/10 experience all the way around.

I called B and W at 8 am and they were at my home within 30 minutes. Professional and kind. Discussed in detail my issues, solutions, and cost. I had to go to work and my sister took over. They updated her every step of the way and most importantly they loved my dog. Honest, hard workers. I was having a terrible day and they put my mind at ease. Hallelujah.

Unfortunately during this cold snap, my furnace wasn't putting air out properly, so I called B&W. I initially called on a Sunday and spoke to Josh, and he helped me think through asking them to make an emergency after- hours visit, or wait until the next day. He could've pushed me to put in an emergency ticket to make extra money, but he didn't.

A tech came on Monday (in less than an hour!), actually listened to my observations, and checked the entirety of the furnace. Turns out, it was a fairly inexpensive fix! His supervisor also came over, checked things out, and agreed. Again, these men could've pushed me to spend more as I'm no HVAC tech, but they didn't. They also gave me some tips on how to make things a bit more efficient!

The kindness each employee showed me did not go unnoticed. They've earned a new customer. Thanks for the great service!

B&W saved me over $13,000 on an HVAC system replacement! My furnace wasn't maintaing heat properly so I called another compay out for a diagnostic inspection. They claimed I had a cracked heat exchanger and needed to have both the furnace and AC units replaced and quoted a price of nearly $13,500. I decided to get a couple of other quotes before moving forward. Company #2 came out and gave a (much better) quote but did not inspect the equipment to ensure that it needed replacing. I then called B&W to explain the situation and see if they could provide a quote. Elizabeth immediately said that something didn't sound up to par. She said they'd never leave a furnace running with a cracked heat exchanger due to leaking carbon monoxide. She had her team come out within a couple of hours to take a look. Kevin thouroughly inspected the furnace and did not find a crack in the heat exchanger but did find a clogged drain. He cleared that up and my furnace was immediately heating up as normal. They charged less than $200 to get me up and running again and the other guys wanted replace my entire HVAC system. B&W has earned a customer for life for their knowledge, integrity and honesty.