HVAC reviews in Elgin, Illinois

We used Climate Control Services to install a new HVAC and air-conditioning system over the summer. Wonderful experience start to finish. They worked with us to understand our needs & to get us the product that would work best for us. We have had them out twice since the products were installed. Once they reached out to us to check the system before winter and make sure that we knew how to change the furnace filter because it was different than what we’ve had in the past. This time we had a question about our Aprilaire so they came out to tweak the system to our liking and explain how it works. I left a message Sunday night and by Monday morning a technician was at our house answering our questions!

Tom (owner) came out next day, very fast response and very knowledgeable. Gave me a selection of 4 options and was able to install new ac, furnace, smart themostat, humidifier and hot water heater in the same week. Comparable pricing with other companies but I choose Tom for his knowledge, service and speed

Tom, the owner at Climate Control Services is a very knowledgeable HVAC professional. They had a quick response to send out a tech. The service tech quickly diagnosed the problem and repaired it. I'd like to mention that the problems wasn't defective equipment, but damages wiring from rodents. The American Standard system has been reliable to this point. They also did a furnace tune-up to make sure system was operating efficiently for the upcoming winter season. The tech was also knowledgeable and friendly. I've worked with Climate Control Service for about 4 years since they installed my new furnace/AC system in 2022 and can't say enough about their top-notch installation, service and customer support.

This was a great experience. I went to another company and they stated that my furnace could not be repaired and that the parts were no longer available. When I checked with climate control they came out same day, assessed the issue and gave me a quote same day to repair. 3 days later it was up and running. The tech Danny was awesome and extremely nice. The whole experience was great. Thank you!

We had an excellent experience with this HVAC company from start to finish. The team was professional, knowledgeable, and extremely responsive. They arrived on time, clearly explained the issue and solution, and completed the work efficiently and cleanly.

What really stood out was their honesty and attention to detail—no pressure, no upselling, just quality work done right. Our system is running better than ever, and we couldn’t be happier with the service.

Highly recommend them to anyone looking for reliable, high-quality HVAC service

From start to finish installation of the new furnace and thermostat was flawless. Installers took extreme care of my home and cleaned up afterwards. The thermostat was explained in great detail and all communication was excellent. A great group of guys who all worked well together to achieve the installation. Tom, the owner, gave very detailed analysis in his quoting with no pressure to use his company. I chose Climate Control because of all the other great reviews and I chose correctly!

Our heat went down and a friend of a friend recommended us to them. Tommy who is the owner I believe came out himself and he got us back running within hours. They just installed a new unit with a very good price and I want to thank him and give him a shoutout. Awesome people and awesome service. Amazing results .

Our furnace went out 12/4 and I was referred to call Tom. He was so awesome! He sent someone(Daniel who was great)out right away, sent affordable quotes and the new furnace was installed the same day. Losing heat on the first coldest day of the year is unimaginable but with the helpfulness and professionalism given by Climate control services it made everything so easy, I highly recommend.

Our heater went out and they were very quick to arrive to try to fix it. When the whole unit needed replaced, they were able to install it quickly. I highly recommend their services.

Edgar came and diagnosed the problem within minutes of his arrival, found the part needed, drove to pick it up, came right back, and fixed our unit in a couple of hours. He was very friendly and professional. I highly recommend this company and Edgar.

Fernando Serrano repaired our furnace. We had a total of 6+ technicians come and “fix” our furnace from sears but every time they did, it would just break down the next day. Fernando came in and found out the issue right away and fixed our furnace, now its running great!

I have used a lot of HVAC companies over the years some good some bad but Premier has always provided excellent service and outstanding workmanship on everything I required, from commercial rooftop and ductwork installation to keeping my walk-in coolers running perfect! You can expect honest dependable service at a very reasonable price! I had to give them 5 stars because they are a 5 star company and have earned it! “A very happy customer”

Our boiler went out and our house became very cold. We called for service They had no openings in their schedule on that day but they made time to do the repairs because of the urgency of our situation. They were professional and thorough. I would definitely recommend this company!

When I was looking for a new furnace and AC JT was knowledgeable about the industry and the different products in the market. His team is professional and did a great job of installing both of my units. I strongly recommend Premier Comfort.

J.T was Awesome - knowledgeable and fun. He came out diagnosed the problem, ordered, and replaced the part very quickly the same day! My home was warm again because the furnace was working well! Thank you.

Service was timely, fairly priced and easy to set up. One of the only companies who will give you a quote without jumping through hoops. Trinidad was patient with our situation and very professional.

We had a wonderful experience with Premier. They were willing to work within our budget and did a fantastic job the day that they came. We were thankful to find someone who was honest and reliable. We will be using them again in the future!

Couldnt be more certain to tell you to just go look somewhere else on your search for heating/cooling maintence. I dont understand the positive reviews for this place.
We had our heat not working very well on Monday, so I called to schedule them coming out to look at at. Appointment set at 12-3 on Thursday. I get a text on Thursday confirming with me that I have an appointment. At 3:15 I get a call, get told technician called in sick... need to reschedule. Okay, things happen. Earliest appontment available is Saturday 8-10. I call at 8:15 on Saturday to verify they will be here as my heat is now not working at all. Person who answers sounds like I woke them out of bed, to the point where I truly thought I called the wrong number.
I get told yes, they will be there however now the time changed to 9-11. Okay, fine. I get a call at 10, get told my technician called in sick. Get asked if I can do next week.

I'm truly appalled and absolutely shocked. I don't know what service these other reviewers had but take my advice and go to one of the dozens of other places that can actually show up for an appointment. This place is highly unprofessional and it saddens me that they have no regard for how it affects people who have to be in a 45 degree house for multiple days.

Technician came and quickly found out why the heat wasn’t working. Turns out a fuse was out in the furnace. I’ve only been living in this house about a month so it was strange when the heat went out. Glad he was able to fix it and did so very quickly. Would definitely recommend.

Leaving a one star review because I can't leave a zero. Do not use this company unless you want to risk your life or your family's. Our home warranty company dispatched Premier to our home on three separate occasions since November of 2020 for issues with our furnace that included short cycling and overheating causing cold air to be blown. First visit we were told it was a faulty flame sensor, ok I can accept that. The second visit, for the same issues, we were told our heat transfer may be cracked and the furnace may be shot but the technician said he took everything apart, looked at it, and it was fine, I also questioned why his carbon monoxide detector was beeping but he said that's normal everything is fine. We were told that the cause of the issue was now a dirty filter since we were one week past the monthly scheduled change time table. I was extremely skeptical and questioned the verdict but they insisted that was the problem and to just monitor the furnace. Third visit, two weeks later, the diagnosis was the same as the second. By this point we were very frustrated so we convinced our warranty company to send out a different HVAC company to get a second opinion, thank god. Turns out our heat transfer was indeed cracked and not only that but our furnace was belching potentially toxic levels of carbon monoxide into our home for months! All previous work was reported as unnecessary because a total replacement was needed from the beginning. Premier's technician knowingly lied to our faces and put mine and my wife's health and safety at risk because they would not stand up to their warranty company overlords to do what's right and recommend replacement, presumably because they were worried of losing the reputation as the company that can always slap a bandaid on a major issue to save money. I repeat again, do not use this company, they will be the death of you.

They came right away to diagnose the boiler. He didn't find anything wrong and said it could've just been pressure built up that turned it off. He said if it kept happening and turning off everyday that then maybe a part needed to be replaced. Well it did just that and it has been turning off for the last two weeks. We call and they say they'll come and they give a time period in which they will show up and they haven't showed up three times now. Not very reliable with times, if you need a quick fix look elsewhere. Especially if you can't afford to be wasting your time waiting for them to not show up.

Update: No I was home. You just came as soon as the review went up and still way past the allotted window time.