Reviews of local pros in Elgin, Illinois

Jessie Caballero, technician, and his assistant are very courteous and friendly. They did an excellent job and I'm very much satisfied for their service. To 4 Seasons, I met all my expectations and would highly recommend to others.

All of the people that have serviced my furnace have been great and this was no exception. Called when he was on his way. Checked out my furnace and changed my filter. Best money I ever spent.

Last time I gave a five stars for the work of the technician who came to tune up my furnace Monday December 15, but …..I have this new replacement comb of furnace and air conditioner purchased from and installed by Four Seasons about 3 years ago. Air filter always got stuck, they tried to fix it but didn’t work. Something even worse…. When the furnace started running and then the blower kicked in, Stranger and loud Dar dar dar ….sound can be heard from the wall vents upstairs in the bedroom hallway area. It happened intermittently. I have complained a few times and they tried to fix it but didn’t work. Last year a technician recommended to use magnetic covers to cover the vents. It did work until that technician came to tune up the furnace last Monday. After he left the strange loud sound is happening again even with or without the vent covers. It happens intermittently and very frustrating. It seems that they don’t know how to fix it. The furnace may be defective.

Our ancient HVAC system has been on its last legs for a few years, and my experiences with Four Seasons has always been very positive whenever we've had tune-ups/service. Technicians that have come out have always been very courteous and friendly, and they go out of their way to explain what is being done and why.

Highly recommended....

Replaced complete HVAC system. Very good job performed all in one day. Removed old furnace and installed new unit with no major problems occurring. Work performed by Andres and crew with 4 Seasons highly recommended.

The home heating was only staying on for a few minutes at a time. Four Seasons had a technician to the house within less than an hour and a half. The problem was fixed promptly and professionally, at a very reasonable price. Kudos to technician, Mike K.! Will gladly call upon Four Seasons for our next heating/AC needs.

Alberto was very knowledgeable. He took the time to listen to my father and explained to him what he was going to do. Exemplary customer service.

Residential Kitchen sink drain pipe needed to be rodded. Grease clog was less then a foot into the pipe. Techs were over 2 hours late. Told us the cost would be $700 for rodding would take less then an hour. We are seniors that we believe technician was trying to take advantage of. I’ve had a draining issue with my dishwasher ever since. We can’t afford to pay for another service call. Never again with Four Seasons.
James Fuller

I had them come out and service furnace & water heater. After work was completed there was a bit of a misunderstanding of work completed and what I expected. Nevertheless, they resolve all issues pretty quicka

Very pushy, hard selling, constant high pressure upselling. Feels like having your furnace serviced by Jordan Belfort but sleazier. Really avoid if you can. On the bright side the AI they have to schedule appointments is nice and works well.

I would like to say that Hector Vazquez was outstanding. He came out to fix our furnace, which kept turning on and shutting back down. He was preffesional, effective, and gave us extra tips on how to maintain our system clean.

Person came out, was able to identify the problem instantly and got us what we needed to know. We got a new furnace paid for on the spot and was installed quickly and professionally.

The biggest problem when it comes to voice menus I have ever had anywhere ever was using their new automated system. I swear to Jesus and I'm not even religious that it was so bad if I had not used em before and knew they were a good company I would not have gone through them.

I called them to schedule an appointment. Then the menu made 3 more calls and I had to repeat things 3 times to move on. Then 2 of those calls had hung up and left the end call tone ringing. This was utter horse crap but I knew their company well so I re-dialed and it was fine but if I was a new customer I'd go somewhere else and I wouldn't blame em

Dont let this make you think the company is bad but if you have problems with the automated menu you are not alone. The tech even said that was the second complaint that day on my caliber.

The response from 4 Seasons was quick, even though this was not an emergency. The repairman was friendly and professional. The work was successful and good advice given. I will use your company for my future needs.

Dear Four Seasons Team,

Your technician did a very good job, and I appreciate the quality of the service provided.

However, I am disappointed with the thermostat that was installed. It looks inexpensive and lacks any level of sophistication. The prominent Four Seasons branding is not appropriate for our home. My house is not intended to serve as an advertising billboard.

I would like you to please replace this thermostat with the same model, but without the Four Seasons promotional labeling.

Thank you for your attention to this matter. I look forward to your response.

Kind regards,
Pascale Kichler

Started the day with AC and ended the day having to hire a different company with emergency service fees because Four Seasons disappeared on me.

I don’t even know why they’re asking for a review but since they asked here it is:
1. I recently had my AC tuned up by a handyman but received an ad for Four Seasons to come out and do a clean/maintenance inspection so I thought why not be extra careful.
2. I booked it and had a guy out.
3. He was kind but while he was there my motor died on my condenser unit. It felt a bit sketchy timing wise but I understand flukes happen and didn’t blame him as long as we could get it fixed so I didn’t need to shut down my biz.
4. This left me in a huge lurch because it’s hot outside and I run a cafe so I asked for solutions all the way up to replacing my whole unit.
5. He gave me lots of different quotes for solutions and said they could get someone out that day. He knew my business would have to shut down and felt bad.
6. So we called the office for help and were told they’d call me back right away. I waited hours with no call so I called back a couple other times each time being told someone would call me shortly. It’s now two days later and I still haven’t received a call.
7. I eventually just had to find a different company to repair it and pay emergency service cost because by then it was after hours and the lost fees we less than my lost customers if I had to close.

When I received this review request I thought I should call them first and share my complaint before leaving a bad review.
Unfortunately- they just put me on hold again for an extended period of time so here it is.

I would never work with this company again at this point. I still don’t understand how in the world they think leaving my broken AC
Open with no follow up to fix the thing they caused is acceptable. Not worth the risk. There are plenty of other companies.

We have moved twice and had two generators and 8 yearly maintenance sevices over the past 9 years with NWI Generator and have never had a problem.
Making the service appointment was easy and the service tech arrived on time, was friendly and very competent in servicing our Generator. 1 out of 10 they get an 11.

I was very impressed with the knowledge and professionalism of Hector when he came by today. I used to use a different company but Four Seasons was referred to me by a neighbor. The Service I used to use was twice the price.( I had a coupon today but the other company does not offer one). Hector took his time explaining the "ECHO" system to me which really helped. He did not try to upsell me on anything which I really appreciated. I would highly recommend this company for your furnace/ac inspections.. My system is fairly( 3 years but I have just lived here for 1 yr.so far) new so it really helped to have him explain everything. Thanks again!!

I had a clog in my drain and met with 4 plumbers and none of them cleared my clog and restored flow. However Anthony from Four Seasons came out for a next day appointment and confidently assured me that he could remove my clog. He was patient and respectful and successfully removed my clog. Thank you.

I was in a bad spot, bedbound mother...heat out...coldest day of the year. Four Seasons came to our rescue. They sent an experienced, efficient and kind technician...Carlos Carillo. Excellent work to the wee morning hours, was kind and professional to his apprentice and left my basement pristine. Ending the encounter with instruction and a handshake. I can't say enough about him and if he is the face of Four Seasons you are very fortunate!
Thank you

The tech did a great job,very friendly and professional. The only thing I would have appreciated was we scheduled this out a month in advance and expected the person to show up at the scheduled time.but don't think it was our techs fault but we had to sit here and wait. Other than that good job and have a great day!

Great customer service. Fast response. Dave our technician was outstanding. Very personable and knowledgeable regarding our furnace system. Great service all around. This is my second time using Four Seasons. I’m staying with them. Fast and professional service all around !