Reviews of local pros in Evanston, Illinois

Excellent work from this team. They explained everything clearly and made sure I understood what was going on.

I worked with Brett, who did an annual furnace inspection. He gave me a detailed rundown of the issues he found, including photos and videos that helped explain the problems. The explanations were clear, which made it easier for me to decide on repairs.

Avoid this company at all costs - they're a complete disaster from start to finish. The moment you contact them, be prepared for unprofessional behavior and false promises about their supposedly high-tech operations. Don't fall for the initial charm; it's just a facade. If you try to cancel your subscription after six months, good luck getting anyone to take you seriously - you'll likely get stuck in a rut with automated responses or deal with a never-ending loop of unhelpful reps.

The more you call, the less likely you are to get any real assistance. In fact, three months after initially requesting cancellation and over 30 phone calls later, they still managed to find a way to charge your credit card. The main office supervisor? Forget about it - they're never going to return your calls.

Marcus is a great guy who showed up on time, was super helpful, and clearly knows his stuff when it comes to furnace problems - he did a fantastic job.

Shane and Christopher installed our new sump pump efficiently and effectively, providing clear instructions that were easy to follow.

I had a great experience with ABC's technician, who arrived quickly and efficiently fixed two humidifiers that were causing issues. He diagnosed the problems right away and made the necessary corrections. The quality of service was excellent, and I appreciate being a member of their Ultimate Advantage club, which included no additional charges for the repair.

I've finally broken free from their overpriced service. Working with ABC has been a disappointment - their rates for HVAC, plumbing, and electric work are significantly higher than what others in the area offer without compromising on quality. I don't believe their technicians possess expertise that's twice as high as those of other professionals in the field.

Their scheduling system is unreliable, rescheduling my furnace maintenance appointment at the last minute to accommodate emergency calls. As a paying member, I was trying to avoid an emergency by scheduling regular maintenance visits. ABC's attempt to automate communication has resulted in awkward AI chatbot interactions that fail to address customer concerns most of the time.

Every time a technician visits my home, they seem to have incorrect contact information - it's puzzling given I'm a valued member. I shouldn't need to correct this every interaction. Overall, ABC is not worth the membership fees, prices, or my time.

The technician did a decent job inspecting my furnace, but they overcharged me on the repair. The unnecessary replacement of a $20 part was particularly egregious. To make matters worse, they quoted an outrageous price of $800, far exceeding the actual cost. Be cautious when dealing with this company; they seem to prioritize profits over fairness.

Giovanni is excellent. He tackled the issue efficiently and left on time. No extra work or sales pitches - just a straightforward fix. I'll definitely hire him again.

The technician, Jerry Maldonado, arrived promptly and demonstrated expertise in his work. He revealed issues that should have been addressed during installation, and noted that my filter type was incorrect, which explained the heating problems. As an older customer, I appreciated Jerry's patience and willingness to explain complex concepts clearly. His courtesy and professionalism made a positive impression; I'll definitely request him for future services.

We had an emergency situation at our place - the kitchen sink drain was blocked. The team at XYZ Home Services arrived promptly, and their technician, Ignacio R., took good care of us. He's extremely friendly and knowledgeable. Ignacio broke down what was wrong with the pipe and fixed it efficiently. Plus, he offered some useful advice on how to keep the drain clear in the future. We're really satisfied with our experience and would definitely recommend XYZ Home Services - thanks, Ignacio!

Hugo from ABC Heating provided an excellent service when he came to our home to discuss replacing our heating and cooling systems. He's extremely knowledgeable and presented multiple options, breaking down the key differences. We were impressed with his expertise and can confidently say we'll be upgrading to new equipment by the end of the week.

Marcus did an excellent job, he's very skilled and helpful, and gave sound advice on keeping critters out of the attic space.

We hired Patrick R to fix our water pipe and valve issues with our water heater and AprilAire system. He came across as very smart, friendly, and expert throughout the whole process - from assessment to final completion.

Be cautious with this company, they significantly overcharged a senior citizen compared to their competitors for a gas line replacement. The house was without heat, creating an already stressful situation. Fortunately, we managed to complete the job at a much lower cost than initially quoted - under $3000. This experience suggests a potential scam targeting vulnerable individuals; always obtain competitive bids before proceeding.

Roman J, our HVAC technician, delivered exceptional service. His attention to detail is evident in his thorough approach, showcasing a genuine passion for delivering outstanding results that surpass expectations. He took the time to clearly explain each step of the maintenance process, setting him apart from other technicians we've worked with. Thanks again, Roman!

I'm extremely satisfied with my experience. The technician installed a new furnace on Christmas Eve, ensuring I stayed warm during the holidays. Armin and his team did an excellent job, leaving the area spotless and making me very happy with the results. They were great to work with.

I hired your company for a heating issue, but the experience was a disaster. The technician told me what I needed and even suggested replacing my old furnace, which is 10 years old. He claimed it was from 2008 based on the sticker inside - this is true, as I've had it installed for that long. However, he seemed completely out of his depth with the job. Instead of fixing it himself, he told me someone else would come and sort it out. This lack of competence wasted my time and left me without heat for an extended period.

I was fortunate to have a reliable friend who could diagnose the issue over the phone just by listening to my explanation. They arrived quickly, fixed the problem in 15 minutes, and I'm now warm and cozy again. In contrast, your company's handling of the situation has left a sour taste in my mouth.

Ricardo provided excellent service, thoroughly explaining each step of the process. He identified what needed replacing and did a great job.

Ricardo is a top-notch technician who got the job done quickly and efficiently. His work on our air conditioning system was thorough and explained in detail. We're extremely satisfied with the results, which restored our home's temperature control. We'll definitely be working with him again.

We've consistently been pleased with ABC's services. We've had them handle plumbing, electrical work, and now heating. This visit was topped off by Rubin, who impressed with his politeness, professionalism, and expertise. He broke down the process clearly, and our system is now functioning perfectly. Just what we needed ahead of an impending cold snap – a huge thanks to Rubin for making it happen.