Reviews of local pros in Evanston, Illinois

The technician from ABC did an excellent job. They were meticulous in their work and took the time to explain each step. Most importantly, they fit me into a slot that worked around my tight schedule, doing the service on an evening when I needed it done.

Their once-reliable technicians have fallen short of expectations, now it seems they're more focused on quantity than quality. I've encountered technicians who appear disheveled and unfriendly, often without even wearing uniforms. One technician misdiagnosed an issue, leaving me without a refund despite my request. It's become clear that their sales approach prioritizes upselling services you don't need over providing genuine support.

Be cautious of the "membership" promotion, as I was initially told I'd have to cancel in writing – which I did, but received no response. After following up, I was informed that cancellation would involve an online link and form sent after my request, yet I've never received it. Nine months on, with no resolution, this amounts to $171.00 in unfulfilled charges. I'll be taking these issues to my credit card company. The entire experience has left a sour taste, making me question their legitimacy.

This company has one redeeming quality that keeps me from completely walking away - the level of professionalism and attention to detail shown by Cameron, our technician. Unfortunately, the rest of the experience fell short. The scheduling system is a nightmare, and I found it infuriatingly difficult to get any reliable information about when someone would arrive. When I requested an afternoon appointment, I was told that someone was on their way at 7 pm, but then dispatch couldn't find anyone in my area until almost 6 pm - and even then, they claimed they were still "working on" finding a tech. Despite all this, Cameron's work was top-notch, and it's reassuring to know my furnace unit is functioning properly.

Our home services technician did an excellent job on the furnace tune-up, and I appreciate his honest assessment of the issues. He presented some viable options for repair versus replacement, which helped us make a more informed decision. Since the fixes were too costly, we opted to explore purchasing a new unit instead.

The next step is for another technician to provide us with an estimate for a new furnace. What impressed me was how Jared handled our meeting - he respected my thought process and didn't push for anything. This has reinforced my confidence in choosing ABC for this project, and we're moving forward soon.

I've had our VIP service plan for years, but I never thought I'd need to use it. When my boiler went out at 5:00 p.m., I was told someone would arrive tonight. By 8:00, I hadn't heard back, so I called to check in - only to be told we were next on the list and a technician should show up any minute. But by 8:45, I was told I'd have to reschedule due to other emergency calls that came in ahead of ours. When I asked why mine wasn't prioritized over others, I was assured it was an emergency - but no one could explain why those before me were handled first. I requested a supervisor or manager, but none were available to help. The only offer was for the contact center staff to sympathize with my situation and acknowledge that temperatures would drop overnight without a functioning boiler.

For reliable HVAC maintenance, hire Deon Hambrick. He's knowledgeable and thorough, explaining key aspects of your system. You'll feel at ease with him in your home, even when you're not present. ABC plumbing should actively recommend him to customers - he truly delivers exceptional service.

I had a disastrous experience with this company's salesperson, who was extremely pushy and condescending. They quoted an outrageous price for the furnace, nearly double what I paid just a few years ago. When my wife asked what was going on, she was spoken to in a patronizing tone by the salesman, telling her "your husband will explain it to you." This level of disrespect is unacceptable. The salesperson's aggressive behavior has left me with no choice but to never use this company again and warn others to avoid them at all costs.

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A great team at Vitulli and Lawrence did an excellent job replacing our bathroom main drain line, removing the drum trap, and installing a p-trap. They worked efficiently and left the workspace spotless. Impressive work!

Patrick N. from ABC provided top-notch service during his furnace tune-up today. He was extremely professional, calm, and demonstrated valuable expertise.

We've consistently been impressed with Chris and his team from ABC. They're knowledgeable, friendly, and take the time to understand our issues. Their solutions are thorough and often result in cost savings - we appreciate their professionalism and courtesy every visit. Highly recommended!

Robert Meyerin is outstanding in his field. He tackled our challenging sump pump installation project with ease. I'm extremely grateful for his work and that of his team - especially Josh, who was consistently dependable and worked tirelessly; and Alvaro, whose humor and strong work ethic made a big difference.

I had an excellent experience with this home services company. Their technician was knowledgeable and efficient, providing top-notch work that exceeded my expectations. The service has indeed prevented costly issues in the long run, saving me both time and money.

Shawn did a great job inspecting my sewage line and explained the issue. He broke down the problem and proposed a solution from ABC, which would take two days to complete. We agreed and it was done as promised. Shawn's professionalism is impressive - he effectively represents ABC. The technicians led by Robert were top-notch. I'm grateful for their assistance.

Armin from ABC Plumbing did a great job, arriving on time and displaying professionalism. He walked me through the issues with my furnace in detail and broke down the costs clearly, making it easy to understand. He provided plenty of information and options for repairs, so I felt confident in his work. Overall, I'm very satisfied with Armin's service and would trust him again.

I was thoroughly impressed with my experience with Brandon, an HVAC technician from ABC. His professionalism and courtesy set the tone for a positive visit. Not only did he perform the scheduled maintenance on our furnace, but his keen ear picked up on a potential issue - a loud noise coming from the unit. Rather than just completing the job, he took it upon himself to acquire the necessary replacement parts and fix the problem. As an added bonus, since the work is still under warranty, I won't be charged a thing. Brandon's expertise shines through in his explanation of the issues and solutions - a true asset for any customer.

Ryley did an excellent job. He showed great professionalism, broke down what needed fixing, provided alternatives, and verified our sump pump was still functional. His thorough assessment alleviated some of our worries. While we'd rather not need a plumber's services again, Ryley has earned our trust - if we do have issues in the future, he'll be at the top of our list.

Ricardo delivered top-notch service. He thoroughly explained the work, presented visual aids, and provided clear choices without high-pressure sales tactics. His professionalism earned him a loyal customer in me - I'll be back for future needs.

I recently had a terrible experience with this company and I'm extremely dissatisfied. Despite multiple attempts, my bathtub remains clogged and nothing has been resolved. All I got in response were vague "options" without any concrete solutions.

The pricing is outrageous, especially for senior citizens like myself - one of the options would cost upwards of $6,000. The experience was so frustrating that I've had to start looking for a new plumber.

A few months ago, I joined their membership program but now I'm thoroughly disappointed in the service. The attached before-and-after photos show the extent of the problem: black water is still present.

When ABC sent someone over again this morning, supposedly to fix our issue and "fix our relationship," they were using an iPad, a gimmick that doesn't impress anyone who knows anything about plumbing. Instead of providing a clear diagnosis or cost estimates, the technician was making excuses.

Fortunately, a family member referred me to a local plumber who came equipped with actual tools and diagnosed the problem correctly - it would have cost $300 to fix instead of the exorbitant $6,000 ABC quoted. I'm appalled that this company preys on innocent senior citizens using fear tactics to take advantage of them. What was once my loyalty is now gone forever.

I felt incredibly lucky about the last-minute appointment I needed, which happened just hours before my flight. Despite it being extremely late, Ronan arrived with a warm and friendly demeanor, which put me at ease. He quickly reassured me that my heating units were suitable for traveling out of state, and I'm truly grateful for his assistance.

Had a great experience today, courtesy of Andrey, who not only resolved my HVAC issues but also lent a hand with moving an item. A stark contrast to my previous 1-star review from last year, I'm pleased to revise it after receiving excellent service.

Melissa in the office was also instrumental in delivering fast and great service, making the entire experience seamless.

Tim Leary is by far the top-notch HVAC technician I've had the pleasure of working with over my 35 years of homeownership. He's courteous, well-informed, and operates with a high level of professionalism. As someone who has relied on him for service, I appreciate his willingness to help, making me feel valued as a long-time customer. When our furnace malfunctioned, he quickly identified the issue and got it resolved promptly - from sourcing the correct parts to arranging the necessary repairs. His efficiency and expertise are impressive, and I wholeheartedly endorse Tim Leary's services.

Juan did an outstanding job taking care of our furnace issue. He thoroughly assessed the problem and provided a detailed solution. Even while waiting for the necessary parts, he kept us informed about his progress, which put my mind at ease. His professionalism, combined with his kind demeanor, made me feel confident in his abilities. Working with Juan was a relief during a stressful situation when our furnace stopped working. I'm now so glad we have him to call on whenever we need help - he truly exceeded expectations.