Home Services reviews in Naperville, Illinois

I've used them for 7years for sporadic deep cleanings. I love them, great customer service, quick to get me in when I call. I highly recommend!

I don't know who or what has changed with this company over the last year, but I will never use their services again, solely based on the phone call that I just had.
On a recent visit, the women simply did not do a good job. They were scheduled to come out today to re-do the work. They were able to come earlier than expected (huge plus), they were respectful, and did a far better job than before.
Moments after they leave, I had missed 3 back to back calls from their office because I was in the washroom. One of the women came back in and asked for me to call. I said, "sure, no problem. Is something wrong?". She said that sure, but if I could please call them...
Now, side note- I had not filled out the credit card authorization form previously because I wasn't happy with the work. Just before the women initially left my house, I had forwarded the form to my office staff and asked if they could fill it out and send it in.
Cut to the phone call.
The woman on the other end tells me that I need to pay because the card on file doesn't work. I explained, "I know. It is an old card, but my staff will be calling you with the new info". Two different times I'm put on hold without asking if I'm okay to be put on hold...just suddenly there was silence. Unprofessional, but okay.
For very literally 5 minutes straight, the woman is speaking to me in a raised voice and an accusatory tone about how I need to pay them and that the card on file isn't working. I lost count of how many times I had to say, "I know that.. it is an old card. My office staff will call you with the new credit card information. ..what is the problem?"
This turns into her demanding "what staff? what is your business name? what is the address? who will be calling?"
Finally I started to have a very serious tone in my voice because how offensive can you be? I asked, "why do you need to know my company's address?" She goes off again and I said, "I run a company with 5-8 people in my office. I just sent the form to them maybe 5 minutes ago. They will call you with my company card as soon as they have a moment. I don't see what the problem is." To which she responds, "the problem is that we performed services that you need to pay for and the card that we have is not working. You need to pay with cash, credit, or check now, while we are there."
There are few times where I have ever been so flabbergasted and offended. I finally told her, "I do not appreciate the accusatory way that you are speaking to me. You are treating me as if this is 5 months down the line and I'm outright refusing to pay, when I have told you from the beginning that my staff will call you with the information today... In no way, shape, or form did I say that I wasn't going to pay......" She upsettingly said, "when today? They need to call during the day." I told her in absolute amazement, "well they obviously aren't going to call at 1 in the morning... I will never use this company again based on this phone call alone." With an uncaring, almost challenging voice, even more raised than before, "OKAY. THAT IS FINE."

I run a restoration company and recently started recommending them for cleanups. Dear god, I will never stop telling any company or homeowner this story. I just genuinely can not believe how I was just treated over the phone. I understand the importance of paying on time and making sure that you are paid on time. However, there is a right way and a wrong way to follow up and again, I never said that I wasn't going to pay. From the first response, I said every time that my staff will call you with the correct information and that I had JUST emailed them regarding it. And then you're going to challenge me on what my business is?

Unreal.

On August 1, 2016 Euro Maids cleaned our house. Upon walking into our basement (on August 1, 2016) we discovered a bleach stain on the carpet. The carpet was still wet and smelled like bleach. Immediately we contacted Euro Maids and they requested that I email a picture of the stain. After receiving the picture, a representative from Euro Maids contacted me and said that they would be sending someone out to inspect the damage the same day (August 1, 2016). Shortly thereafter a representative came by the house to see the damage. They apologized and said that someone would be reaching out to me the next day. By noon the next day, nobody contacted me, so I called them. I spoke to a lady who I believe is the owner. She apologized and told me that she would like to send someone out to see what they can do to fix the carpet. She also assured me that the carpet would be fixed to my satisfaction. She offered to send someone to "Cut a piece" of carpet from somewhere else the carpet is installed - I informed her that this would not work because there is no place to cut a piece of carpet as there are no closets anywhere in our basement that has carpet in it. She then offered to "Color" the carpet - to try and match the bleach stain with the carpet color. I told her that was also unacceptable. At this point I requested her insurance information. She told me that she did not want to go through her insurance because her rates would go up to much. She told me that she was going to replace the carpet out of her own pocket and sent someone out to the house to measure the carpet. I told her that I would still like her insurance information as the carpet cost would be way to much for her cover out of pocket - I estimated that the carpet would cost between $5,000 and $9,000. She said while it was a lot of money she would pay it out of pocket. I told her I didn't care who paid as long as my carpet was like it was before they spilled bleach on it. A gentlemen, came out to the house and measured the carpet. The following day I got a call from owner of Euro Maids stating that the cost was going to be too much and that she was now going to go through her insurance.

I've now been dealing with EuroMaids insurance company for over a month now. They only want to pay me a small fraction of what it is going to cost to replace the carpet.

Please consider this review when choosing a maid service. Very disappointed.

HORRIBLE SERVICE! AVOID! I paid $335 to have a move in clean done. They sent 2 people who could not communicate in English what so ever. They completely skipped wiping down the base boards & cabinets. The company has zero resolution for us. So now I’m doing their work I paid the company to do. This is the worst cleaning company I have ever used! Use anyone else.

Really great service, I am switching to EuroMaids! They pay attention to little details in cleaning and wow, they did a great job

We love their service and have been using them for almost a year. Erika and Luis are amazing. Occasionally, we get assigned an alternate cleaning crew but have yet to be let down.

Great service - I have used them for years, always on time and do a great job!

We've been lucky enough to have our home cleaned by EuroMaids when it needs it for a few years now. They continue to exceed our expectations!

Tatiana and Ivan did a phenomenal job on Friday. I will have them back again.

We’ve been using Euromaids for several years now and we are pretty happy with them. I think they are comparable to other cleaning services especially since we only need cleaning once a month (empty nesters, no pets).

I would highly recommend EuroMaids of Naperville to anyone looking for a quality cleaning service. The team did a thorough and exceptional job. They are my go to cleaning service. Thank you, EuroMaids!

Have been using them for years. Arrived on time , and as always, did a great job.

The house looked amazing after they cleaned. They even reduced the appearance of some long-standing stains in our bathroom and kitchen.

Excellent service all the way through. Arrived on time and did a complete and thorough job.

I have been using Euromaids for 4 years and I really love the job they do. The crew is so very friendly and they do a very thorough job! I highly recommend them.

I have had Euromaids cleaning my house for almost 20 years. They have always done a fantastic job, which is why I keep having them come back. Not only is everything sparkling clean, but the ceiling fan blades are cleaned down to the corners of the baseboards. Things I can no longer do myself, it is instant relief to see that someone else has done such a

Euromaids work in pairs and they keep those partners together. I think this approach is great. I can tell that we’ve got a team working to help us keep our lives in order. Would recommend to a friend

We've used Euro Maids multiple times now, they are courteous, efficient and effective. Would recommend to all looking for quality cleaners.

We have had the same couple cleaning our house for over 2 years. They are very punctual and usually come the same day. We have been very happy with the professional way they clean our house!

Did a very good job! Will hire again. Very flexible with the ever changing schedule.

I have used this service for probably a couple years now. They are professional, and the office is good with communicating regarding planned arrival times each visit. They offer a variety of frequencies, in our case every 3 weeks. We've been pleased with results 99% of the time. I will say that our team has changed several times, so it's been a bit inconsistent as far as manpower / hours. For example, for some time we had a 2-person team who would stay about 2.5 hours and did an amazing job. Then we had a single person come a few times, for about 2 to 3 hours, but I was still satisfied although it was not quite as thorough. Our most recent visit was a 2-person team again. All the cleaners who have been to our home have been pleasant, conscientious, trustworthy, and hardworking.