Home Services reviews in Naperville, Illinois

My 2nd visit in along time since my sign up, wasn't Happy with sending $$ and not knowing if its working/not and whats next if Greenix was even coming out. We'll my wife pushed me into calling and asking to send someone out because the Bugs came back. The Greenix Service person Shea he was Very Polite and did a lot of Extra and We were feeling a little Happier, Thanks Shea! I guess I needed more attention or more information on how long between visits and Greenix engagement with customers.

Was transferred over to Greenix from one of “their partners” to deal with a bees nest. Only wanted the visit but was told I needed to signup for their monthly service but could cancel at any time. After coming out the first time and treating the nest and telling us they did a complete inspection of the property we found another nest the next day. We called and they came out to treat that one but after 6 days we still had a lot of activity. We were told they couldn’t come back for a couple of weeks so I wanted to cancel the service. They charged us $249.00 for an early cancellation fee on top of the visit fee even though we were told we could cancel anytime and we were cancelling for poor service. Warning: read the contract they will scam you!

We had a great experience with Greenix. Joe is professional and incredibly thorough. He took the time to listen to my concerns, explain the process, and make sure everything was handled safely and effectively. I really appreciate how respectful he was of our exterior. It’s such a relief to have peace of mind again. Highly recommend to anyone looking for dependable and friendly pest control service!

Horrible service... Very bad communication! Make appointments and don't show up. Didn't take care of the problem. Very disappointed! Spent money for nothing. I'm a senior citizen and I can't afford to spend money for nothing.

Your staff are awesome, very pleasant and knowledgeable. They do a great job.
Thank you.

Justice was excellent! She rang the bell and asked me if there's anything that she needs to specifically treat. Not only was she very nice and accommodating, but I could tell she took her time and sprayed the property and House High and low!

I needed a follow up service for some more wasp mud nests that appeared after my regular service.
Although the sales person who sold me the service made it sound like Greenix’s service was so great I most likely wouldn’t need in-between-service.
Anyway, Their Technician was out to the property within 24 hours of my call. Very efficient scheduling. The technician was good, friendly & polite and respectful of property.

Did not receive the promised communications about visits and results. Did not see any improvement in pests - in fact saw it worsen. Contacted the company for a cancellation & refund, they agreed in writing, except when calling them as they required, they're transferring to multiple reps saying the next one can cancel it, but the next one just goes back on their written agreement to cancel/refund, and even went so far as to try to sell me additional services. And they have continued to charge my card even after this. This is now with the BBB.

Very disappointed with GreenX service.
I booked a cockroach treatment service, and it’s been a month now. They came once a week for four weeks, but the agents were unprofessional and didn’t do the job properly. Even after the fourth visit, I still see a lot of cockroaches. When I reached out to them for help, they just beat around the bush and didn’t assist me at all.
If you’re planning any indoor or outdoor treatment with them, be careful — they are not professional, and if you still face problems after the treatment, they won’t help.

I called because my new house had ants. I was asked to pay $39 down and the guy was coming in two days to service me. No one showed up or called. I called several times to cancel and ask for my money back. Someone speaking poor English said I would get my money and nearly two months later no signs of getting my money. They deserve no stars.

My technician excellently communicated when he would be arriving, what would happen and how to keep my dog safe during and immediately after the process. He provided an update and also texted me with photos regarding the traps and rodent activity. It was extremely exceptional!

Nice surprise when someone came to the door. I thought we'd been forgotten. The funny part is I called yesterday to get an estimate of the time someone would arrive. Worried they would be at the house before 8 am. Everything worked well . I was way off with the time. Appreciate the work. Highly recommended.

Joshua the Tech expert was very professional and knowledgeable in what he does. He explained how the spiders come in the house and he treated my house thoroughly. Hope to see him the next time in 3 months. I got tired of my last service changing tech guys all the time of my service

Wouldn't recommend. I was transferred to this company because the previous company was bought out. Had nothing but issue with Greenix bad scheduling, bad service. I pretty much only use for spiders. Seems like the company techs are always trying not to spray inside. They dont use a power sprayer for the outside. They dont service on weekends. Hard to schedule a service on a work day. Have had to call them back for retreatments. Seems like there chemicals are inadequate.

Would not recommend this company. We have had nothing but issues with them since we started a few years back. They do not work with you even when you call and ask them to call ahead to schedule visits. I did this multiple times after they would text me 30 minutes before showing up, asking them to call 2-3 days in advance before an appointment. They still never did. The last 6 months every time a tech had come out it hasn’t seemed like anything has been done with our rodent boxes. They sit there unserviced. And not much pesticide sprayed because I see bugs coming back within 2-3 weeks. I don’t see this as a tech issue but a large corporation issue. Leaving this business for an actual locally owned and pet friendly one.

We tried greenx because we had used the company that merged into this company. We had them out after we purchased a new home for pest And mouse control. The first sign that something is wrong, was on the second visit to follow up for mouse control. The second tech said that all the traps were set incorrectly. This tech sent them as he thought they should’ve been. After several weeks traps removed because nothing had been caught. We did continue to find evidence of mice in the house. We also had a continuing problem with sliders, earwigs, and all other types of general indoor insects even after a follow up visit. We had a company come out to provide a a quote for exclusion of mice and he came back with several recommendations. First to re-trap the inside and then several outside options. unlike GreenX traps were set up in the Near the joists as this guy said nothing is ever caught on the floors where Greene X had the trap set. Within several days, we caught several mice. With that point, we decided to switch our insect extermination to the same company and canceled greenx. I tried to take the high road and not badmouth the company and just said I wanted to cancel. They kept pressing for a reason and I said I’d rather not then they said they would charge you a cancellation fee. I believe this is the only way this company has to make money, charge a cancellation fee so at the end they can threaten you with it. I got transferred to several different people for retention and got calls for weeks after. Anybody considering canceling I will say the cancellation fee is more than worth it to get a company that actually knows what they’re doing. terrible experience with a company that doesn’t mind bad profit.

I called this place because I heard something scratching in my wall. I called and told them what was going on and that I needed someone to come out. The guy speaking to me went through this whole explanation of the price and how they recommend once you take care of the initial problem you continue there service for a year. I explained that my concern now was to get whatever was in my attic and walk out. I had no problem with the price for them to come out and provide the service however I wasn’t sure that I would need service for a year. I explained that I’ve been in my home for 32 years and I have never so much as had a mouse! He proceeded to ask me for a credit card number…I asked him why he needed that without any service being provided as of yet! He then stated” you didn’t think you had to pay for this? “ in a very nasty tone! I stated what a thing to say of course I know I have to pay for my services but I haven’t received any yet! I then told him that the comment was rude and to cancel my appointment!!! They will never get my business!!!!

When we first started service it was great. They were attentive and came out whenever we asked for additional mosquito spray etc.
This year however, we have not seen them since the begging of spring. Wouldn’t answer back about respraying for mosquitoes and ants, missed scheduled August appointment, mystery rate increase with no warning. But they will harass you once that payment stops, but only to collect payment not to fulfill their side of the contract.

I pay to get our home sprayed quarterly but no matter how many times I talk to customer service or the techs, they still do not send me notification of when the service tech is coming. At the beginning I did get a text notification, now nothing. I just get a text randomly saying they are about to be at our home, which is a problem because then the gate is not open for them. I've made it clear multiple times that I need them to come on certain days of the week when we can be home to let them in the back gate and to have them come inside to spray (which they also seem reluctant to spray inside). If I at least knew they were coming I could leave the gate open in the morning before leaving, but I don't even know when they're coming. Terrible communication and customer service. At this point I'm canceling, it's not worth the hassle.

Excellent customer service from Krystal when I called on Sunday. Excellent service who came out promptly Monday morning. Turned out we didn't have any extermination needed, thankfully. Would definitely call them again if we are worried again but I did feel the 5-10 minute inspection should have been a bit less expensive.

This place was PACKED but finding knowledgeable help was easy! They have such a wide selection of plants perfect for this area. When I asked my "dad" questions and my wife rolled her eyes the lady helping us chuckled and answered my question. I would give them 10 stars if I could. I can't wait to see how all the plants we bought transform the front of our house!!!!