Plumbing reviews in Naperville, Illinois

The technician /Jared / was very professional, courteous, and accommodating. I will definitely be a lifetime customer. I've already recommended them to friends and family and I recommend them to anyone with a home.

I wish we could give this company 0 stars. Jared installed a sump pump and routed it to our storm drain. He also backed it with a 100% guarantee. However, during this recent winter freeze, him not pitching the drain properly, led to a frozen pipe that could have potentially led to a flooded basement. We repeatedly called and left messages about the issue, without getting a response back. We even called Jared’s personal line. He answered and then hung up. We then had to call another company who had to cut the pipes. We are not ones to usually leave reviews but considering this company has cost us thousands of dollars in repairs, we want to warn others from using them and dealing with the same situation. We will also be reporting them to the BBB.

Prompt and very respectable business. Matthew and his apprentice used boot covers and worked fast and efficiently. Installed a state-of-the art water softener. Has great service; there was a slight misunderstanding but the guys were very patient. Full 1-year warranty and 24-hour service hotline. Highly recommend.

First time I have used Aspect Plumbing. They were recommended by a neighbor. Jared was here and very pleased with his service. I have already recommended Aspect to others and will certainly use their service again.

Aspect Plumbing is the perfect example of extraordinary customer service! They visited our house to fix a defective float. The part was replaced and we thought we were in the clear. Approximately one week later, we experienced similar issues that we thought the replacement part would have fixed. We called Aspect Plumbing back and they came out as soon as possible. It turns out the first fix was only part of the problem, and there was another issue at hand. They not addressed the issue, but they did it at no additional cost! In addition to this, the plumber stayed and tested the plumbing several times to make sure that we wouldn't have that issue again. It's that kind of customer service that will have us calling Aspect Plumbing again if we every have plumbing issues in the future.

Aspect did a great job replacing some valves that were leaking in my condo. Everything is done properly, and at a reasonable price. They are experienced, friendly, and will be my go-to for any future plumbing needs.

I bought an Angie's List deal and was pleased with the service I received (August 2014). Aspect was easy to schedule. Matthew did the work at my home which included recessing a gas line to my new stove (that ABT sold me without warning that my gas line might prevent proper installation!), capped an unused gas line in the basement and installed a new kitchen faucet (the old one was leaking, or so I thought). After Matthew left, I realized that my leak wasn't a faucet issue, but was a trap issue. Matthew came back and fixed the trap issue. He didn't fix it "ideally" but will come back when I request, which will be when I get new countertops/integrated sink. Even with the deal, I thought the visit was pricey ($450 including the cost of the AL deal) but maybe I'm just out of touch with the price of plumbing/labor.

Review cross-posted on Angie's List

Had an urgent situation with my boiler not working properly, we did not have any heat during when the temperatures dropped. Aspect sent Matt Nonnie to my house to fix the situation. He informed me it was an simple fix, some sort of sensor, to be replaced. I was so happy he went and got the replacement part and fixed it right away. I was told by another plumber that the unit was 15 years old and needed to be replaced, when I brought that up to Matt he informed me that the boiler was 15 years old but the life expectancy of the unit was upwards of 20 years and that I had a lot of life left in the current unit. I feel like I was treated as a person and with honesty, something I don't feel most home service companies provide anymore.

We had our water heater go out and called Aspect. They sent Matthew to our house that same day and we were very pleased with our choice. Matthew put on boot covers so I didn't have to worry about our new floors getting dirty and used drop cloths and cleaned up the area after he was done. He explained everything and was so friendly. Reasonable prices and really great work. I am very happy with the level of service they provided me. Request Matthew when calling.

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I called aspect at 7:30 in the morning on Wednesday because I had water in our utility room in our basement. They sent someone out at 1:00pm and told me it was the floater in ejector pump, which they promptly replaced. Turns out that wasn’t the problem. Hours after they left, my husband realized the water hadn’t gone down and discovered that our sump pump failed and that our entire basement was wet with water. When I called Matthew at 8:00 pm and left him a voicemail to explain the new situation, he didnt call back that night (even though they claim to be 24 hours). I didn’t get a call back from him till 7:50 the next morning, long after I had to have another emergency plumber come and fix the issue. He was rude And very short when he finally did call me back. I’m so disappointed as this is the plumbing company I’ve used for the last three years. I will never use them again. There are too many good plumbing companies out there, to waste your time on this one.

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I've used Aspect Plumbing for multiple plumbing projects, including installing a second washing machine in the basement. Aspect Plumbing exceeded my expectations with the quality of work they performed and the price at which they did it. It is a no brainer that I continue to use them for their services. Ask for Jared. He is the best and always makes sure to clean up his working area afterwards.

Matt and his crew did outstanding work in replacing my two 75 gallon water heaters with a single tankless unit. The unit works exactly as Matt described and solved our slow kitchen hot water problem. They cleaned up after themselves. I would and will recommend Aspect Plumbing.

These guys were quick to respond, fast in service and very courteous. Matthew took care of ordering the replacement part from the manufacturer and even took the initiative of tracking it for me. When the part arrived, he made arrangements with other customers to bump up my service time and was in and out. I appreciated his expertise and thoroughness. Would highly recommend Aspect for your plumbing needs.

I had been searching reviews of plumbers and had an unpleasant experience with two other companies in the area. I got ahold of Matthew at Aspect Plumbing & Heating, from the initial phone call to the very end of hiring him for the job everything has been great. Honest, upfront, and he really cares and shows the passion for his work and helping solve my issues within my budget. I feel like I hired a first class person and company at a very reasonable price, compared to other quotes I had received. We had a water heater replaced, new garbage disposal installed, and our sewage pump switch replaces. This was for my rental home, I have since set up an appointment for Matthew to help resolve plumbing issues with my residence....

My wife and I remodeled two bathrooms in our home. I received 3 quotes for the work we wanted completed. Aspect Plumbing & Heating was reasonably priced, we had an initial contractor who was cheaper but later found out they did not have proper licenses or insurance so we ended up using Aspect because they had all proper criteria for permits. The work was first rate, flawless, my wife and I could not be happier. The work area was cleaned at the end of every day, everyone was friendly and easy to talk with to ensure I was getting exactly what we wanted. I have since had them replace our aging water heater, again I felt I was treated honestly and they did great work at a fair price...

Marc did a great job! He was quick, efficient, and kind. I would definitely use this service again.

Awesome customer service paid attention to detail and very professional. Mr. Kemal, is a very skilled plumber. I enjoyed working with him on my emergency water issue.

Exceptional work! Heto was so helpful, informative and gave me a discount. Service was so quick and easy. He is also so friendly and a pleasure to be around!

I had asked for the main waste water line to be rodded out to the street and put a camera on to the main line. For $700, seemed very steep but thought with the charge to use their tool, that’s fine.

They would rod and put the camera in and tell me the condition on the mainline and find out why my basement sewer wasn’t draining correctly.

After the tech rodded out the main line and said he couldn’t find out why the drain in the basement wasn’t draining, he told me his assumption was that the drain pipe had collapsed and that it would need to be replaced for between $9-12k….all without confirming with the camera.

I asked what about checking with a camera? He said he misunderstood about the ability to use the camera and Instead he baited and switched it saying it would be an extra $650 fee. At that point I couldn’t wait for them to leave any faster and kept insisting on replacing a pipe without confirmation only saying from what he has seen.

Waste of $700 and of my time. Don’t ever do business with these people. I could have spent less than half to have the pipe rodded out and only went with them to also use the camera only to be misled after a debt was incurred.

Pros - they came right out and cleaned out our sewer line fast. From what I can tell they did a nice job.

Cons - they are overcharging the majority of customers. $695 flat rate for sewer line rooting. I told them that sounded way too high and that I’d need to get other quotes. Suddenly they offer a $250 discount. I agreed and had the work done - but called around other places after only to learn others charge much less for same service. You should offer fair prices up front - not only once a customer says they are going elsewhere.

Marc was great did I say Marc was great yes thank you so much !

Great service experience, Sean was an amazing technician. Came right in identified the issue with my tub and got it wrapped up quickly. Would request him again for any service in the future!