Plumbing reviews in Naperville, Illinois

Great job by Roto rooter. Swift, efficient, and amazing are just some of the words I would use to describe them.

Andrew #3247 was the tech that came out. He was very friendly and knowledgeable with information. I appreciate him coming out so soon and doing a great job.

Excellent service. Mark came out and sliced our clogged sink

Good experience with Roto-rooter. Easy to schedule appointments online. Andrew was helpful.

Kemal with Roto-Rooter spent the good part of the day with us. We had him come to check out our sump pump as we recently moved into a home that had many outdated features. Turned out the sump pump was very old and he replaced it. He was very friendly and helpful and explained his work as it progressed. During his visit, he found two other issues that we were very glad to have him point out. We had him repair those as well. He was not high pressure and let us know that we could have someone else repair those two problems. We felt that he was very honest with us and we would recommend Kemal to others. If we have any future plumbing issues we will request Kemal when we contact Roto-Rooter.

Excellent work by Andrew! He fixed our flooding very well and I'd recommend his service to the rest of my family!

Heto was amazing! Very quick arrival. Reassured me about everything along the way. Quickly ran to the store to get the pieces that we needed to fix the leak.

Had a wonderful experience. Very clean and organized. Finished the job quickly.

Andrew was a great Tech, very knowledgeable and professionaly. Was able to locate the issue quickly and able to resolve it in less then an hour. A little pricy, but always worth it working with quick and efficient people.

Kamal was amazing.Very professional and got the job done. Thanks again Kamal!

I recently had a new kitchen faucet installed, and Heto did a fantastic job from start to finish. Not only was the installation done quickly and professionally, but I was especially impressed by the thorough cleanup afterward—everything was spotless when he left.

What really stood out, though, was how helpful Heto was in answering all of my questions about a potential future sink replacement. Even though it wasn’t part of the job, he took the time to explain my options clearly and gave me some great advice without any pressure. It’s rare to find someone so knowledgeable and willing to go the extra mile.

Highly recommend Heto if you’re looking for quality work and excellent customer service!

Andrew was extremely helpful and came out late on a Sunday night. He was determined to unclog our sewerage pipe and after the third attempt and changing the snake head, he finally did it. Commitment to the job - very appreciated!

Technician very throughout. Reviewed site/situation and provided an estimated quote to resolve before solving issue. Remained onsite until he was satisfied with the drain being cleared and wastewater flowing.

Had a great experience with Roto-Rooter. They were able to schedule a same day appointment on Sunday evening.
The service plumber - ERVIS - was very professional and provided explanations for what he was doing and what would be needed if the approach didn't work and it happened to be a bigger job. He also provided future easy self-maintenance tips. Overall great experience

Andrew #3247...arrived on time..was professional & respectful of our property...he even said hi to our 115 pound Rottweiler(bonus points for that). He diagnosed the problem, gave us the estimate & went right to work. He fixed the issue & cleaned up after the job was completed. Rotor Rooter is lucky to have such an attentive, professional employee!!! A job well done!!

Worst experience with Roto Rooter firstly the field inspector Dan Pollworth who came and gave an estimate that was all upselling and stated some services will be covered in the estimate but got to know later that was all lies and were extra costs. He then later ignored my calls and never spoke to us. Their technicians don’t know how to install their equipment which blew my fuse at home and nearly burnt down the house. I would not recommend this company to anyone even if you have an emergency go find some one else.

Ticket #: 27152245

The service was good, Nertil got the job done. However, for 30 - 45 minutes of work to use an electric auger to snake our main line in the basement and get charged $720 is just absurd. Maybe there was an extra fee for Saturdays, but we’ve had emergency maintenance in the city of Chicago up a 3rd floor walk up condo with the same equipment for less than $650.

We weren’t even able to use our $15 discount.

Won’t be using nor recommending this company again if this is what they charge for simple tasks. I am totally on board with paying people for their labor and work, but this was asinine.

If the company reaches out with a reasonable explanation as to why it cost so much, or to rectify this, I’ll change this to a favorable review.

I'd give Roto-Rooter 5 stars, but it was the exorbitant pricing that made it a 4-star review. I think there should be a base and then perhaps a charge applied for the amount of work performed....maybe based on time and difficulty. I had my kitchen drain rodded. Yes, there was blockage, but it took barely any time at all, and Roto-Rooter was in and out. I appreciated the repair, don't get me wrong, but $500 for a quick, minor repair was over-the-top, in my opinion. I will probably call Roto-Rooter again, but not for this issue.

First service a few months ago left me happy, issue got taken care of right away. Appt was made and tech was there within the estimated time frame. The work was done quick and efficiently. Recently i had some plumbing issues and immediately thought to call them. Scheduled an appointment same day within the hour, the tech was dispatched- i waited 2 1/2 hours before calling for an update and being told there is issues with travel and they cant make it in, thats fine, i reschedule for next day, wait over an hour and a half before calling for an update, was told to hold on a bit more. An hour later they call to reschedule that the tech cannot come, made for next day in the AM this time instead of PM. Got a call this morning at 7am-(3 hours before my appointment time) to ask if my appointment can be moved up, the tech can be there in the next 30 minutes, i agree, wait, over an hour later, nothing- i call for an update, am told the technician is supposed to be on the way still but nothing. I cancelled the appointment. Ive had to rearange my schedule for 3 days now and ive been able to try things at home to help my plumbing issues. Crying in the club- send help

Roto rooter is a scam... they dont do any work... Im the president of a condo association... called them for a boiler issue the man didnt do a thing... looked at the hot water heater and told me it was old and probably out of warranty and it would be 15k to replace... I even asked like you didnt even look at it.. you arent telling me whats broken just that it old and broke... well I can see that... he made a call to the company about warranty... wrote his paper for the 75 dollar fee and left... did nothing for 75 bucks Nothing

Kemal with Roto-Rooter was great! He explained everything that was recommended to be serviced and didn't try to upsale me on a service that wasn't needed. I highly recommend Kemal and I'll definitely be reaching out to him again when I need any plumbing service.

I scheduled a plumber to come out and had a few questions after booking the appointment. I called back simply to understand what the technician planned to do since I had already had the line rodded a few months ago and didn’t want to just repeat the same service without understanding the approach.

Unfortunately, whoever answered the phone was extremely dismissive. She repeatedly cut me off while I was speaking and had a noticeable attitude. I wasn’t trying to be difficult — I was just asking basic questions about the service.

Instead of listening, she kept saying they couldn’t tell me anything over the phone and wouldn’t even let me finish my sentences. Because of that interaction, I immediately canceled my appointment.

Good customer service starts with listening to the customer. Losing business simply because someone won’t take a moment to hear a question is disappointing.