Plumbing reviews in Naperville, Illinois

Erlin was fantastic! He actually took the time required to diagnose the issue (where previous plumbers did not) and address the true problem. He was professional, respectful, and effectively communicated the details surrounding the problem and provided tips for future plumbing health. I highly recommend Erlin and will definitely be using him again in the future!

Ron came and helped us with a plumbing emergency. He was professional and super diligent. I can't thank him enough for his help. I wouldn't hesitate using Ron again !!

$1800 for a cartridge change and handle replacement. Called to speak with a manager and never got a call back as promised. Felt obligated to pay the second half since the same service person didn’t show up as the initial consultation. Spoke to other plumbers who unfortunately don’t service my area and said I got ripped off. 2 hours total work, 3 hours total to go back and forth to grab handle equates to $360/hr. Nice people but the pricing is not justifiable.

Avoid J. Blanton Plumbing, Sewer & Drain at all costs. My experience with J. Blanton Plumbing, Sewer & Drain has been a masterclass in incompetence and dishonesty. Their front-of-house staff are either outright liars or utterly unqualified to manage customer issues. For nearly 4 weeks, I tried to reach Kyle Dooley, the head manager, and instead endured an endless cycle of fake “escalations” that went nowhere.

J. Blanton Plumbing, Sewer & Drain lied about filing a PDP with the city of Chicago. At first, they told us there would be no additional cost to start it — later, they tried to slip in an extra $1,900. They never sent us the footage of our scoped sewer line as promised.

When I pressed for the footage, they scheduled another “FREE OF CHARGE” scope. Nobody showed. Then they attached footage from a completely different property and claimed it was ours.

Speaking with a manager named Damien was no better. While he initially seemed like he might resolve the issue, he ultimately told me we were “automatically denied by accounting” for a refund — despite the fact I’d already explained the footage was not ours. Instead of addressing the truth, he stuck to the bad information in their file. It was a giant, frustrating loop of excuses, missed calls, and zero accountability.

Given the misrepresentation, wasted time, and incorrect scope footage, I asked J. Blanton Plumbing, Sewer & Drain for an equitable $450 partial refund. They refused. That refusal speaks volumes about how little they value customer satisfaction.

And if you try calling J. Blanton Plumbing, Sewer & Drain, be prepared for their torturous 30-second “What Would You Do With a Drunken Sailor?” hold music on repeat. It’s awful. What would you do with a leaky faucet? Call anyone else.

I ended up calling Bubba, Wayne & Tim Sewer Service instead — they filed a PDP with the city for $100, rodded, and scoped the line all in a single visit for a much affordable price. Fast, honest, and competent.

J. Blanton Plumbing, Sewer & Drain wastes time, money, and patience. Call Bubba, Wayne & Tim Sewer Service instead.

Very articulate knew the word that he was doing and was very personable with us explaining everything he did and things we can do to prevent further clogged drainage

Clayton did a great job installing a new toilet for us. Friendly and helpful staff.

Awesome experience!!!!

Everyone was very professional. I was very upset because of my issue, but everyone put me at ease from the appointment setter to the extremely knowledgeable and trustworthy plumber. He got right to the issue and resolved the problem with ease. It feels good to find professionals in the business that I can recommend them everyone.

Thank you Blanton

Andrew was amazing and even spoke to my husband who was on speaker while he was explaining what we need. Very nice guy! We just got a quote today but was very reasonable and explained everything we need. Very much appreciated!

Kurt was knowledgeable, conscientious, considerate and friendly. The sewer lining project was complete quickly and efficiently.

Excellent service! Even for a Saturday call, they showed up in just a few hours, the technician, Shane W, was courteous and thorough. He explained our options and provided us a quote quickly! Our second time working with this company, and I’ll hire them again!

Vincent was incredibly nice and professional. He also offered some advice on how I can help prevent clogs in my kitchen sink.

Very Happy!

The Team at J. Blanton are GREAT!

Kyle did an excellent job! He took time to explain everything that needed to be done and did an amazing job.

I Highly recommend these guys!

Ty and Andrew were great! They provided excellent service and also explained future items/issues to keep an eye out for. Much appreciated!

Thomas was super knowledgeable about our issue and was extremely cautious about not unnecessarily disturbing parts of our house while he was investigating the issue. Highly recommend.

E & G did an outstanding job! They kept me informed and explained everything as it was happening and tolerated my asking several questions so I could understand. Thanks!

Couldn’t ask for anyone better than Kyle. Professional, pleasant, explained everything, respectful etc. Cleaned everything up. Deserves 10 stars (would add photo but don’t know how, sorry!)

Catch basin cleanout and inside rodding: Totally pleased with the entire experience. Work was done in an efficient and thorough manner, and Edgar was personable, pleasant and professional. He answered all questions and explained each step of the procedure.My entire family loved him! This was our first experience with J.Blanton, and we now intend to call on you for all future plumbing-related needs.

We had an underground pipe leak for our hot water. Edgar analyzed everything and came up with a plan to rectify the situation. Both he and Tony worked a long day to get us our hot water up and running. They both were very professional friendly and patient with our dumb questions. They even cleaned up. A++ Highly recommend these guys!

Courtesy, professional and knowledgeable! Thank you JBlanton plumbing for being so responsive and sending the excellent service tech John Hogan, he was 5stars!

Micheal W did a fantastic job. Very fast and professional. I would highly recommend this company. Even reinstalled our tushy with the new toilet.

Cameron was professional, quick and very detailed with his work. One of the best contractors experiences I’ve ever had.