House Cleaning reviews in Plainfield, Illinois

TCA has been cleaning my home for over a year. I've had a few different teams but mainly Dee and Richard and they do a great job. It's always great to come home to a nice clean house!

I hired them for an initial A cleaning. They did a terrible job. Shower wasn't cleaned. toilets were still dirty. Furniture was not dusted. I complained they never offered to send someone out to check it out. I paid them for the service and told them we would not be continuing with any kind of recurring service. They said sorry you feel that way. I'll Be Damned about a week later they charged my debit card for no reason. I called them and no answer. I ended up disputing the charge with my bank. Steer clear of these folks!!!

I have used the Cleaning Authority for over 10 years. Management and office staff are always professional, friendly and go out of their way to assist you in any way they can. I have only had two teams in my years with the company, although my current team Dee & Richard are the best!

This was my first experience with a cleaning company. I have always used individuals who are friends of friends in the past. I was very impressed with the customer service I received from everyone. The cleaning service was far above par from what I have received in the past from house cleaners. They paid attention to details that are frequently missed. I highly recommend this team.

I have been enjoying the benefits of this cleaning service for over a year and subscribing to the bi-monthly cleaning service is a great help with our busy schedule. I so enjoy coming home to a clean house. Jennifer, Peyton, & Chasity did a great job!

Jennifer and Peyten did my initial clean A today. They were great workers and wow did they ever clean this house. Thanks for the hard work. I hope they are my team from now on. Price right on for quality of work.

I’m always pleased when Jorge and Rosa come to clean. Especially, Jorge, he is an excellent team leader and makes sure everything gets cleaned as it should be.

I'm using the service to clean the home of my elderly parents - help my mom was loathe to accept. Robert and his team treated my parents with great respect and won her over and she indicated her home has never been so clean. Thanks, guys!

Jorge and Maria do a great job on our house and have been for a long time now (1.5 years). Jorge has been our cleaner since day 1 and we trust him very much. Maria is newer but has done an amazing job being part of the team.

TCA Plainfield has always been accommodating when I need to change my schedule and do their best to keep my same team.

We switched to CA from another national provider by recommendation from a friend and are very happy. Been their customer for nearly two years now. Through their change in ownership, service and communications remained excellent and seamless.

I have suggested and will recommend CA to my friends and family.

I've been using this service for many years, but since it changed ownership, the quality of the service has declined considerably and become more expensive at the same time.

Today's particular cleaning, as appears to be the norm lately, the cleaning crew did 90% of the work with 90% effort. They go through the motions but don't actually look at the results. That means crumbs left in the corners of the kitchen floor, a glass side table still has dust under the lamp, bathroom floors with liquid spots still there from use, and hazy tiles in the shower.

Since I was home when the crew was here today, I mentioned the hazy shower tiles specifically. I was informed by the crew member, very politely, that the chemicals they use won't remove the calcium haze, and they are not allowed to use anything else. This is the same shower that has been cleaned before (often by me after the crew is gone). What's the point of "cleaning" a shower, if it's not clean when it's done.

The general theme appears to be that the crew is instructed to perform specific steps. Period. Whether the house is clean or not when they leave is not their problem. I'm at wits end with this cleaning service. I had cut them some slack because of what we've all been going through with COVID. But like many others, I believe COVID is pushing this badly run business over the cliff of reasonableness.

As a point of reference for you all, the 2 person crew was done "cleaning" my 2000 sq. ft., 2 1/2 bath house in exactly one hour, for $137. That's $68.50 per person-hour. I think it might be time for me to move on.

The staff is always very friendly and accommodating. The owner even came to re-do my floors once when I was less than thrilled with the original job done (salt during winter months). My only complaint is that the cleaning staff was different all the time so the job wasn't consistent. We had rockstar teams who did it all A+ and some teams who did ok but I felt I could do better. I just never had the showers done A+

Angel and Terry were here in October and did such a great job. All the blinds were dusted as well as all of the other cleaning. They are a mother and daughter team and it is such a good vibe from them as thy work together. I sure hope they are the same team who comes back in November!

Following two initial deep cleans, we were well pleased with the manner in which the process was accomplished on our first standard clean. We do inspect following completion of, at minimum, a full level of our home. Only one somewhat minor yet important enough to point out item was immediately corrected without any sign of negative receipt. We are senior empty nesters with not pets so have opted for a four week cycle. Tonya's responsiveness and flexibility has been excellent throughout.

Trust is very important to me and my family. Jorge and Maria have earned that trust. Their work is professional, exemplary and speedy. They always listen to my needs and concerns.and take the extra steps to ensure my happiness. I wouldn't have anyone else clean my house.

We have been using the Cleaning Authority for a few months now. They really do a great job. My son loves to come home from daycare and see how his stuffed animals have been arranged on his bed. Nice touch, Jorge and Rosa!

The team is always sensitive to my needs and will make any adjustments necessary. The house is always spotless after they leave. This is absolutely the best group of cleaners I have ever had. I will always recommend Cleaning Authority to anyone who needs a cleaning team.

I've had their service for a few months now and couldn't be more pleased! Not having to lock into a contract made me feel more comfortable giving them a shot. Their rates are very competitive and their staff is friendly and professional.

Having used The Cleaning Authority for a couple months now, we are very happy with them so far! They are consistent, communicative, and do a great job! I am very satisfied with the price as well.

With our busy schedules, we just don't have time to clean how we need to, especially with 4 pets! Great job ladies! We hired them for the bi-weekly with deep rotation. You guys are great! Thank you again, VERY APPRECIATED! 🤗

Great service, consistently done ✔️
Excellent personally and considerate .
Our house gleams and even smells nice!